Customer Service College Essays Samples For Students

Does the agency where you work or plan to work measure public satisfaction? How is this done? The Centers for Disease Control and Prevention (CDC) measure public satisfaction through conducting Customer Satisfaction Surveys (CSSs) (CDC, 2013; CDC, n.d.).
What are the results? The results of the CSSs indicate that the CDC has improved in terms of enhancing customer satisfaction from the period 2004 to 2012, to wit: “customer satisfaction with CDC.gov has significantly increased, as measured by the American Customer Satisfaction Index (ACSI). CDC.gov's quarterly score jumped from 74 (Q2-2004) to 82 (out of 100) in ...

Business: Customer Relations

I had been working with the Valero Gas Station for about three years as a customer service attendant. This position gave me the exposure I needed owing to the fact that I had to attend to several customers in a day. Actually, the management of the Valero Gas Station took the initiative of taking me through a 3 months training program so that I could acquire the necessary skills to relate with customers. Therefore, from the time I took over the position of a customer service attendant I was braced for the challenges that came with the position because of the training I ...

John Hopkins Hospital is found in Maryland, USA and opened its doors more than a century ago. It was founded by a merchant named John Hopkins. He started the hospital as way of helping the poor in Baltimore, by giving charity as well as providing health care for those able to pay. He left behind resources required to carry out the following tasks: To care for the patients in the best way, Search for knowledge to advance the care, and Train and equip the next generation to take on these duties in the best way possible (Greaves, 2006).

The hospital trains ...

Several benefits will be attained from prep centers with the assistance of counselors. For instance, one will be advised thoroughly all about the recommended courses that are offered and the one which best suit his or her abilities concerning the courses offered. Professional advices given in prep centers will benefit the student on matters of course choice that is aimed to match his or her future life dreams.

Another benefit will be all about the electives to choose. A wide variety of electives might be availed for the student to choose from, which might result to the student landing ...

Introduction

In our study I chose the topic which is related to the environment. Our study was based on the claim that Africans’ skins are dark due to the depletion of the ozone layer that has resulted into penetration of harmful sun rays that burn their skins.
The source of the claim is not reliable. There are many people having this claim but no particular individual has come out to claim responsibility. The claim seem to make sense but if looked into in a more careful manner, then it is evident that there I no base to support the argument.
...

Chapter 8: Improving Customer Service and Satisfaction

Chapter 8: Improving Customer Service and Satisfaction

Reference:

Kotler, P., & Lee, N. (2007). Improving Customer Service and Satisfaction. In P. Kotler, & N. Lee, Marketing in the Public Sector: A Roadmap for Improved Performance (pp. 133-162). Upper Saddle River, NJ: Wharton School Publishing.
Theme: Knowledge of marketing tools and techniques would assist in addressing the needs and demands of customers with the goal of improving customer service and satisfaction.
Summary:
Other Reading:
The article entitled “Managing the Customer Experience” emphasized that with proper training, personnel who are directly in charge of interacting with customers would work on ...

Positive points about Skype

Skype is the best social network. It has many advantages. Skype helps in building relationships between people. It permits users to make voice and video calls to their personal as well as business contacts. Though instant messaging and email definitely have their position in present-day communication, having a real talk with someone assists to make stronger one’s relationship with that someone. This is particularly true of companies looking to subcontract small jobs to freelancers or businesses that make use of a scattered labor force (Todd & Demand 1).
Business as well as personal communication has become more and more mobile ...

The process starts with as soon as the customer asks for an appointment via phone, or visits the garage in person. As soon as the customer asks for the appointment, one of the enablers of the company, the customer service department enters the customer details and problems in the job car. It also imitates the mechanical department about the appointment time, and date given to the customer. The guides occurs before the process starts in the form of car not performing well, and showing signs of a problem.
On the day of customer arrival, the mechanic is also there ...

Introduction

The word “inventory” has been defined in different ways. One definition that has been chosen and seems to be more suitable, “Inventories refer to stockpiles of raw materials, components, supplies, work in process, and finished goods that result at various points throughout the production and logistics channel of a company (Muller, 2003).
A proper inventory management is of great importance n any business organization. The future of business organizations relies on how the top management specifies and takes into account inventory management in relationship with the objectives of the company. Some of the primary reasons why business organizations hold ...

English

Orlando, Florida
Dear Mr. Coyle,
We regret to inform you that your demand for refund amounting to $15,000, representing the cost of your trip has been denied by the company. We are sorry to hear that the Kodak FUNSAVER camera malfunctioned and as a result, all the pictures taken during your trip can no longer be recovered. We want to inform you that as of last year, Kodak had issued recall notices to the stores selling FUNSAVER cameras after the company received complaints of product malfunction. The company has decided to replace all FUNSAVER cameras sold within a ...

American Outbound International, USA.

Now that we are in the process of outsourcing our customer service activities, I would like to bring to your notice, in what ways people of the United States of America are of a totally different nature. It is much harder for anyone to convince them to purchase a product or service. On a daily basis, they are contacted by a lot of outsourcing company agents who offer them with their unique services. Therefore, to ensure the best customer service, it is essential people in your team have excellent command over the English language, have good understanding abilities, analytical skills, and show conceptual ...

Introduction

Human resource capital is an important input to ensure smooth running of an organization. As an organization grows, there is a need to expand the size of human resource capital to effectively handle customers (Thomas & Presland 1993). The decision by ADZ bank to enter into Hong Kong and Taiwan markets that require at least fifty new customer service executives requires a robust recruitment action plan to be designed. The recruitment plan is a strategy to hire suitable applicants for the bank’s AZ customer service center. This plan is in line with ADZ bank’s intentions to recruit at least one hundred ...

Lesson 1: Good Customer Service

(The set-up is a classroom. The leader is a teacher, and the respondents are the students. The teacher wants to know the aspects of good customer service and their importance. He will do so by asking questions to the business and administration class).

Part B

Lesson 2: Workplace Diversity
Student2: Diversity plans are committed to eradicating social discrimination and other forms of institutional racism. Moreover, it seeks to incorporate the contributions and interests of different cultures in its goals and operations.
Student3: They assist in identifying discrimination in terms of underrepresentation of various classes such as women and take necessary action ...

“To reword sentences while maintaining the original

meaning is effective paraphrasing.” - Simran Khurana

Paragraph 1

Good leaders and top managers balance the need for structure by using resources that minimize or avoid conflict. These resources include: procedures, controls, plans, budgets and a hierarchy structure – collectively, each component minimizes personnel conflict.

Paragraph 2

In order for the organization to obtain valid customer feedback regarding their level of satisfaction or lack of satisfaction, information systems MUST BE extended beyond the plant when applicable.

Paragraph 3

A SWOT (strengths, weaknesses, opportunities, and threats) analysis provides basic information that brings clarity to a strategic plan. Therefore, an organization using SWOT will know where it needs to improve ...

Reference: Kotler, P., & Lee, N. (2007). Marketing in the public sector: A roadmap for improved performance. Upper Saddle River, N.J: Wharton School Pub.
Theme: Improvement of public agency performance by meeting the needs of citizens.
Summary:
- Exploiting opportunities in a market to satisfy citizens’ needs is of importance to every organization.
- A successful marketing mindset encompasses a number of principles.
- Marketing should be customer centered. This principle considers the customer as the focal point of the public sector’s socio-economic and environmental goals.
- The second principle is that the market is ...

For ADNOC, a leading oil and gas company operating in transportation, shipping, marketing and distribution (ADNOC official website), it is crucial that its customers to be highly satisfied for the services delivered. In the changing economy that defines the United Arab Emirates’ economy, the trend that indicates that “consumer expectations grow for luxury products and services” (Euromonitor International) implies increased organizational requirements for aligning the consumers’ expectations with qualitative services. Providing gas and oil for various industries, ADNOC needs to assure constant business in the increasingly competitive market in which it activates and improving the quality of its services is ...

Compensation Plan

The compensation plan for the Customer Service Representative is given in two phases namely, the base salary and the benefits package. Both are subject to change with time depending on how the employee’s work impresses the employer and the experience gained. For a start, therefore, the entry-level pay is 12000 US Dollars per annum. However, as time goes by, the pay can be increased up to 20000 US Dollars per annum. An annual review of the salary will be made often accompanied with a pay rise. However, a pay rise beyond the stated range will be at the discretion of the ...

Training delivery and strategies

The Binz customer service department is faced with the inadequate number of employees to handle the customers’ calls. Most of the customer service employees are not well trained on the product and services of the company. The training should be designed in such a way that it will not disrupt the organization’s activities by meeting the customer services at a flexible time rate. However, this requires strong cooperation between Binz customer service department and the consultants. The cooperation will ensure the training run smoothly to meet its intended purpose.

Goals and Learning objectives

The training plan is meant to assist the small number of customer ...

[Writers Name]

In the world that we live in today, customer service is the king. This is the reason why the businesses of yore who put the customer second no longer exist. Highlighting the importance of customer service is exactly what the book 'Raving Fans' by Ken Blanchard does. During the course of the book, we come across the 'Area Manager', the protagonist who simply does not know where to start. The manager's woes are, thankfully, eased by Charlie, the 'fairy godmother' of customer service. The godmother goes on to explain the three secrets of customer service that turn ...

There are many reasons why one should upgrade to the new Kindle Fire HD. One of the great features of the Kindle Fire HD is its screen quality. The 8.9 inch screen has a resolution of 1080p with a pixel density of 254ppi that matches its competition, the iPad . The color saturation, contrast and black level are very impressive. It also boasts of a polarizing filter and an anti-glare technology which improves the viewing angles.
The Kindle Fire HD weighs 375 grams which is lighter than the full-sized iPad which makes it easier to handle. It possesses a Dolby Digital Plus audio ...

Customer service in all manners is very essential in every aspect of the company since they say without the customer a company cease to exist hence the slogan customer is king. As a business that is seeking to gain a jumpstart before the rest of the company we could be limited in a number of ways where customer service is concerned. Maybe staff numbers could be low not to enhance full customer care convenience and such other.
Customer are more likely be satisfied by mere conversations, yes that is right most problems to the customer have to do with reduced or bare ...

The interview conducted involves Gregory Lau at Hale hotel Restaurant. The questions prepared by the interviewing panel was meant to gather information concerning the restaurant and the employees as well. The public relations also would utilize the information so that they could improve on their customer service. On the other hand the human resource department utilizes the data in an attempt of improving the employee welfare, including the increment of salary, motivation tokens, and better working conditions.
Gregory is interviewed by being asked several questions concerning his role and the things he faces in the restaurant . On a personal ...

Question: one

Ups and FedEx are shipping companies that offer transporting of packages around the world. They are competitors. Each company runs an up to date websites to improve customer service. The following is a discussion of the IT supported customer services provided by the two websites.

Comparison

The two websites run a tracking service that allows their customers to enter their package number and receive information of the package’s whereabouts and condition. The server stores the packages information and updates it regularly to reflect its current location. This service enables the recipient to schedule a collection.
The websites allow a customer to create ...

Q1. The following are the four methods to use to meet or exceed consumer expectations (Hisrich, 2000);

- Customer feedback is very important for a business to meet and exceed consumer expectation. The business should have a reliable communication medium where customers can give a feedback such as compliments or grievances regarding a product. A reliable communication medium enables a business to identify the specific needs and wants of the consumer therefore gaining a competitive edge over its competitor.
- Customer support is very important if a business is to meet and exceed customer expectations. Customer support ranges from producing a cost effective product that is affordable. The customer should also be issued with an instruction manual that contains information on how to ...

Using the Fishbein Model described in Chapter 7 (pp. 265-267) of your textbook, set up a hypothetical spreadsheet of rows (10) personal attributes and columns of beliefs about alternative merchandising establishments, including Wal-Mart, Target, Kmart, JC Penny, Sears, Costco and one other similar competitor of your choice. A suggested spreadsheet is attached for your use. Consider the relative personal importance of each attribute to you and insert a column of importance weights in column C. Score each belief about the establishments on a scale from 1-10 and compute a multi-attribute index following the procedure outlined in the textbook. Do your scored attitudes about ...

Services are simply defined as a wide group of economic activities which are not associated with goods manufacturing, agriculture or mining directly. The services involve typically human value provision which is in form of managerial skills, advice, labor, training, entertainment and intermediation. Customer service is a very critical area in business and it determines the company’s success in every level be it domestic or international. Customers are very sensitive to the way they are handled in any setting of organizations and their satisfaction in the service provision determines whether they will come back or seek for better services. It is ...

Getting a first job can be a scary, but exciting time in one’s life. Almost every person will eventually choose a career path, and in order to do so, it is necessary to use the first job as a stepping stone. One of the most important aspects of getting a first job is learning to overcome the many obstacles and challenging experiences involved with being a good employee. Learning to deal with authority, learning to work with others, and learning to deal with customers are all challenges that need to be overcome in a first job. Having your first job is frightening, but it is ...

Marketing

I agree with Noemi Santos that we are responsible for optimizing the whole organization. Since the organization and all its departments are connected together, I have the responsibility to ensure that the data and the information I get from all the other departments lead to increased sales. It is, therefore, my responsibility to optimize even the customer service as well. This will see the overall success of the company. My responsibility is to ensure that the customer service is optimized. As a web analyst, I should look for reasons as to why there is the negative spike in data center ...

Outsourcing Customer Service

One function that is often outsourced by banks is their customer service function, which can include both sales support and support for the various banking issues and questions that customers have.
One advantage of outsourcing is that the organization incurs lower costs for labor (Power, n.d.), as wages for these experts cost less in countries like the Philippines and India. Moreover, these countries may have more professionals with the skills that the organization needs, which makes the recruitment process faster and easier. It makes operations expansion easier and faster. In addition, the presence that the organization creates in ...

What are the potential ethical or moral effects of Wegman's social initiative or potential social initiative?

Wegman’s customer service initiative has changed the way societies undertake their shopping. He has been rated as the best and a champion of customer service. His social responsibility initiatives have earned him extensive recognition featuring in leading publications. Wegman’s company is the leading corporation in America that has achieved to be among the top five best companies. Furthermore, his social initiatives have placed him severally in magazines as the most ethical company in the world. The company takes pride as the best in corporate social responsibility initiatives and implementation of its code of ethics (Solomon 2008).
Wegman’ ...

Creating a Culture of Customer Service

Introduction (what the chapter is about)

Customer service culture can be defined as a set of beliefs, values, or actions that are passed on to employees in an organization. The beliefs, values, and actions are meant to guide the way employees relate with clients, ensuring that the customers get the best services and their needs are met in a satisfying manner (Dwivedi, 1995; Woodside, 2008).
This chapter, therefore, seeks to give a guideline on how to conduct a research on the said topic (Rauner & Maclean, 2009). This follows the already established fact that offering excellent customer services is a sure way of earning ...

What I observed

During the whole observation, I have observed a lot of things. One of the things that marked my existence at the Soup Kitchen was how everyone professionally worked to deliver world class services to those people who need topnotch services. In this type of field, customer service is not really enough to please the customers.
Expertise, experience and skill are two of the most important traits that one must consider before entering this particular field because they are really in demand. I have seen chefs working to the best of their ability to make delicious foods out of their ...

Customer service can be simply defined as all interactions between a customer and a product provider at the time of sale, and thereafter. (businessdictionary.com) Although what is being sold is very important to the initial success of a company, how you treat your customers who have decided to take a chance and make a purchase of your product can be just as important. A successful business must have repeat business and customer service is the lifeblood that makes this happens. I have been a consumer of many things and the best customer service I always think of is after a day that I will never forget.

...

Why is Building a relationship Important for a sales person?

Introduction
Marketing is an important part of every business process and we have to admit that we cannot live without it. Without proper organization of our marketing efforts, all of our campaigns that are most likely directed towards increasing our business’ popularity and sales will only be futile. This would most likely result into a major loss of time and most of all, fluid investments.

How businesses do their thing

Practically, there are different ways how we could approach marketing and each approach has their own predominant advantages and disadvantages. We should know these things and make use of them whenever we have to. ...

Timberjack Parts: Packaged Software Selection Project.

The case study “Timberjack Parts: Packaged Software Selection Project” discusses the process of selecting a packaged software for Timberjack, that could be used by the company globally. Timberjack is the leader in manufacturing professional logger equipment and machinery. The company has two service parts operations departments, one in Sweden and the other in the USA. The list of the requirements for the software package from both offices included UNIX software platform, strong support both in Europe and in the USA and excellent experience of the current wholesale users. Their goal, however, was to find a vendor, who would be able to provide ...

Introduction

In order for one to best analyse a genre successfully, it is imperative for he or she to base the analysis on two basic categories. They include rhetorical purpose and audience and content and linguistic features. Each category has its own mode of description and this helps in analysis the genres presented. In this particular paper, three letters to the editor have adequately analysed using the categories aforementioned.
The first letter is letter is addressed to David Brooks and like minds. Since the author (John Reeder), tries to contrast David’s statement that unemployment cannot be addressed by short-term ...

Project Plan

OZ UNIVERSITY RIS INTEGRATION PROJECT

The Plan Rationale

The importance derived from the plan of Odessa Mobile Technology project is that it gives definition of the project. One goal that is required of the project team is that of getting the project done at the right time and achieving the required quality.

The following is defined by the plan of the project:

• Project purpose
• The goals and aims of the project and business
• possibility and the prospect
• The task and roles
• Hypothesis and constriction
• The approach of the supervision of the project
• The regulations for the project
• Project budget
• Project timeline
• The ...
  Read more

Introduction

I work for Silver Point Car Care Centre. This company deals mainly with servicing and repairing vehicles. I am a customer care representative with the company. My role involves handling the paperwork involved when a client brings in a vehicle. It also includes: answering phones; responding to inquiries; noting down complaints; and generally ensuring that the client is well attended to. As a customer care representative, I have been exposed to different situations. I have had to learn how to manage polite as well as rude clients. Indeed, this job has opened up my eyes to the importance of good customer service in a ...

Sovereignty

Sovereignty can be defined as the quality of having large supreme and independent authority over a given geographical area, for instance, a territory. Numerous nations give the sovereignty aspect a high priority, in that they tend to do most of their undertakings without wanting outside interference. The recent events of the Libyan government and the dictator in refusing to listen to the pleas of the international community and other countries to effectively quit the government and leave the political scene is an example. The country has the right to do as it pleases with its resources despite the stand of the other ...

Part A.

There has been at least a dozen various human like species since the earliest homid species split from the ancestral line the humans shared with the apes. This was approximately 6 to 8 million years ago. Most of these homid human like creatures are just relatives to the human beings and are not their ancestors. Humans are more closely related to modern apes like gorillas and chimps more they are to the monkeys. It is believed that humankind shares a common ancestry line with the African apes, like chimps and gorillas. And it is believed that this common line of ancestry ...

Database management approach refers to the process of communication between users of a database and the database and the process of requesting data from the database, its retrieval and the mode of its transmission from the database to the user. Database management approaches are influenced by the mode of access to the database and the mode of storage of the data in the database.
One of the database management approaches is the distributed database management system (DDMS) which has a single logical database physically divided among networked computers at different physical locations. Computers in the network communicate through messages. Distributed ...

For many, loneliness is simply a lack of company. This definition, in itself, is extremely accurate, if a little obvious. For others, loneliness can mean having a great group of friends and an active, busy social life but then returning home to an empty home, sleeping alone in a bed, and having nobody to share thoughts, feelings and opinions with. However, what is arguably the worst form of loneliness is the person who has the great friends, has the loving partner but still feels entirely alone in the world. When a person feels as though they are simply ‘fitting in’ rather than being able ...

In what ways can customer service performance be improved by incorporating flexible distribution operations into a logistical system design?

As the main objective of logistics is to fulfil customer demands in terms of service reliability, performance and availability in the most cost-effective way, it is important for the distribution network to be able to adjust to unpredicted changes. For example, if a customer, who usually orders batch deliveries to own warehouses, is requesting to bring the goods directly to the point of sale, distribution should be altered to accommodate the respective demand. The need for flexible distribution operations usually arises when: customers modify the original service agreements, support is needed for one-time deliveries and promotion campaigns, new product is ...

Introduction

The word competency has become a buzzword in every working environment, and every organization is striving to employ competent and skilled workers to enhance their general performance. However, the skill of employees is believed to deteriorate with time. The rapidly changing technologies and customers’ needs are also making many traditional skills obsolete or irrelevant. Therefore, the only solution to maintaining and improving competency and relevant skills is employee training. Adequate employee training is critical in developing new skills that have increasingly become indispensable. Also, quality customer service is one of the main factors that define the success of business. ...

Business Problem

Abstract
In today’s business world, customer service is a crucial part of the business practices aimed at growing the company and increasing overall effectiveness in the supply chain. Customer satisfaction is an important factor when it comes to customer service and it relates to the customers being satisfied with the services they get in terms of availability of information, speedy responses, and overall convenience. Many companies today have not been active in providing efficient customer service. This is because they rely on traditional communication channels and strategies such as the use of e-mail services and landline phone communications. ...

Acknowledgements

First of all, I would like to give my sincere thanks to the Almighty. It’s through his power, guidance and mercy that I can present this research proposal to my examiner(s). Secondly, I wish to dedicate this report to my supervisor who started this journey with me and supported me in all my endeavors. I also thank my mom, dad, and brother for always supporting me in everything that I did. I want to thank my supervisor for the valuable insight into this paper. I thank him for enabling me to formulate my ideas and constructive criticism.

Abstract/Summary

...

HD 100

Effectiveness of Direct Marketing
INTRODUCTION
I have been building my Shaklee business in direct sales as an independent sales representative for the past eight years. As an independent sales representative, I run all the activities of my business. In the course of my duties, I have learned the importance of product knowledge, customer service and marketing. Being in direct sales has given me the freedom I need to pursue my dreams such as finishing school. I also have enough time for personal obligations such as spending time with my family.
I. CONCRETE EXPERIENCE
While I ...

Customer service representative

The company seeks to recruit an individual with ideal qualification for the position of customer service.
Applicant must have the following requirements and qualification
Active listening and strong communication skills specifically on phone contact
Ability to engage clients, multitask, manage time and prioritize effectively
Proven presentation skills
Degree or diploma certificate
Experience in customer service delivery
Ability to work as a team
Ability to analyze and solve problems
Clear track record winning quota
Technical capacity
Result oriented
Customer service job is very wanting. It requires high competence from the individual hired. This is the reason why a high school ...

Introduction

E-commerce is one of the fastest growing industries in the planet. Thanks to the invention and popularization of the internet, companies are now shifting away from the use of brick and mortar and pen and paper-based systems and business models towards more high technology and virtual ones, such as the ones being offered by e-commerce. Business deals and transactions between partners and customers (among other stakeholders) are now being done online. A perfect example of a business that is solidly capitalizing on this trend is Expedia . Fundamentally, it is a travel agency because it generates revenues from its airline, ...

Introduction

This section of the report covers market competitiveness analysis for e-sonic encompassed with to determine deserved pay-policy mixes, conduct external market analysis, generate pay grades and ranges for each job. The new business venture requires hiring personnel in all business disciplines, aimed to recapture the market, using market competitive compensation strategy.

Market Competitiveness Strategy

In order to determine the market competitive package for 15 positions under consideration, it is important to first define the pay policy mix, conduct analysis of the external market, and generate pay ranges and grades for each job position.

Administrative Assistant

Pay-Policy Mix
The pay policy mix for the administrative ...

Management Discussion

Overview of Idea
Customer relations and service account for a significant business achievement. Good customer services result in increased loyalty as well as increased customer base. Organizations that have poor customer service tend to be less competitive and less attractive to clients. Comcast Corporation, America’s largest home internet, and cable provider, offers a perfect example of the impact of poor customer service on a company's competitiveness. The company's customer support and service were recently rated as substandard. Poor customer service reports against Comcast employees have existed for several years, which have resulted in the organization losing some of ...

Abstract

The purpose of this paper is discuss the importance and relevance of customer service. Customer service is considered a key aspect of organizational success. For this reason, companies place a significant emphasis on ensuring that each individual within their organization treats every consumer with the utmost respect. This is done so that a positive reputation is built and subsequently, the organization remains viable within the particular industry that it operates in. This paper explores two experiences with different companies - Morton's Steakhouse and American Airlines. For the former, the paper explains how the customer service was exceptional from start ...

Introduction

It is acknowledgeable that there are diverse factors that are currently taken to consideration in marketing strategies. This is in relation to how various business offer diverse services that are essential in guaranteeing competitive advantage. It is evident that there are diverse strategies that different businesses have developed to ensure that they have a competitive advantage over other business that are in the same business. It is due to this reason that they is a need to establish the relevant changes that need be analyzed based on the performance of a business over other business. Based on this reason, it is important ...

Book Review for Goldratt, E. M: The Goal: A Process of Ongoing Improvement

The Goal is a fiction novel written for the management profession. The author of the novel is the business consultant and physicist Eliyahu Goldratt. The novel premises on the theory of constraints. It highlights methods that the company can utilize to maneuver through bottlenecks, inventory, and other challenges that come with management. The book is written in a straightforward and succinct style that is applicable for college and working people alike. It is a stellar for people in the management career. The main character in the novel is Alex Rogo who is a reckless manager of a production plant called Unico Manufacturing. Alex’s ...

Customer Service as It Applies to Logistics

Marketing dictates what logistics should be. The most important strategic question is how to find such a combination of services and the level of service that would facilitate the conclusion of profitable trades. A look at the customer service as management philosophy reflects the significant role of customer-oriented marketing. Customer service is the process of creating substantial benefits in supply chain, containing added tax, while maintaining costs at an efficient level. This definition reflects the tendency to consider customer service as a process aimed at the management of supply and distribution chain. The level of service in logistics is ...

Abstract

Comcast Cable currently enjoys the number one market position in the United States. The company has a long history of fueling and sustaining its growth through the acquisition of other companies. In the past, Comcast’s implementation of this growth strategy has worked well and has remained unchallenged by government regulatory agencies. Since Comcast’s early growth was fueled by the acquisition of indirect competitors, the company received positive results by being able to expand its technological capacity and customer base. Comcast was able to grow its profits exponentially as a result of its series of acquisitions. The company’s 2014 ...

Introduction

Before heading towards the job analysis, it is eminent to understand the meaning of job itself. The job is the set of tasks, responsibilities, and duties which need to be performed to attain the overall organizational objectives. In an organization, every job is different from the other jobs, for instance, clerk, manager, electricians, etc. A job contains different positions; these positions are described as the set of duties and responsibilities that are assigned to the individual on a regular basis. The failure of effective job design leads to heavy financial losses to the company (Steward & Brown, 2011). The same ...

This video is a presentation completed by a motivational speaker named Charles Marshall. What Charles Marshall specializes in is the art of lecturing about the importance of providing high quality customer service to each and every customer, (Marshall, C., 2016). In this particular video, Marshall is presenting regarding the fast food chain called Chick Fil A. Marshall presents his message through providing humor about a positive customer service story that transpired while he was visiting Chick Fil A with his son recently. Throughout his speech, Marshall uses witty humor to get the message across that customer service is one ...

International Resort and Spa Management

Introduction 5
Findings and Analysis/Theoretical Implications 6
S-O-R Model 6
Wellness Theory 7
Motivation Theory 8
Cue Utilization Theory 10
Chinese Medical Theory 11
Conclusion 12

References 15

International Resort and Spa Management
Background and Problem Statement
There is an immense pressure for the Chief Executive Officer of the World Resorts Sensosa, Singapore to earn a 5-star rating on the next annual spa review. To make this goal more achievable the implementation of a new customer service management system called NEC in the Resort’s spa and salon. Management’s objective for the system was to enhance customer service by monitoring ...

Executive Summary

Sarni Dry Cleaners is a family owned company located in Boston. The company offers a variety of services with the major ones being dry cleaning and clothes altering services. The company’s main strengths includes the existence in the industry for over eighty years maximizing the experience as well as the availability of adequate stores and delivery vans to cater for a wide market. The main weaknesses is lack of quality customer service and advanced technology to cater for the growing market demand. The availability of wide market as a result of families’ limited to do own laundry is the main opportunity while ...