This is to certify that the dissertation entitled “Gaining Strategic Advantage through Customer Value”, presented by me to the University of South Africa for the award of the degree of Master of Business Leadership is a bona fide record of research work which was carried out by me under the supervision of Dr Sidney Shipham. The contents of this dissertation in full or in parts have never been submitted to any other Institution of higher learning for the award of Continue reading...
Satisfaction College Essays Samples For Students
Gaining Strategic Advantage Through Customer Value Essay
Good Essay About Service Marketing
Online banking is growing immensely in the modern days. It is a convenient way favored by customers because it enables them to transfer money, pay bills, and access their financial information online. On the other hand, financial institutions favor this industry because it is cost effective. However, online criminals who try to steal firms’ and client information, as well as their money have plagued online banking. Pharming and phishing are the most common attacks experienced by online account holders (Singhal & Padhmanabhan, 2008). Therefore, using an online account has become a risky endeavor that has resulted into serious loss. As Continue reading...
Free Essay On Statistical Assessment
The objective of the study by Messina Daniel, Scotti Dennis, Ganey, Rodney and Zipp Pinto was to assess the relationship between patient admission and satisfaction in both teaching and non-teaching hospitals. It was to answer the questions whether patients’ satisfaction differ in teaching and nonteaching hospital and how the satisfaction is influenced by admissions. Consequently, the most important statistical technique used in answering this question was Spearman correlation analysis. However, other statistical techniques that include descriptive statistics, test of normality, and hypothesis testing were employed to help in better understanding of the results.
The study established that there was Continue reading...
Good Essay About Busn311 - Quantitative Methods And Analysis
This paper contains the results of regression analysis for benefits against three forms of job satisfaction based on the AIU data. The analysis established that there was a positive correlation between benefits and extrinsic or overall job satisfaction. On this e other hand, the correlation between benefits and intrinsic job satisfaction was found to be negative.
Regresses ion is a statistical technique used to establish the relationship among variables (Freund & Wilson, 1998). The aim of regression analysis is to determine if the is there is a causal effect association between variable. The relationship is quantified at a specific confidence Continue reading...
Good Example Of Quality Management In Business Essay
- Definitions of Quality
Quality refers to the totality of characteristics and features of a service or a product bearing its ability to meet the implied or stated needs. Quality according to American Quality society is the excellence of goods and services with regards to conformity to the requirements and the ability to satisfy customers (Cartin, 1999). Quality may also be referred to as the “fitness for an intended use” as defined by Juran . This means that for quality to be relevant, the proper identification of who the customer really is matter because it is the customer’s perspective Continue reading...
Good Job Satisfaction Essay Example
Job satisfaction is the level of contentment a person feels with his or her job. In this case, this leads to the two different forms of job satisfaction. These include affective as well as the cognitive job satisfaction. The cognitive form refers to the level at which people feel satisfied about various job facets or areas. These may include the working hours, pension arrangements as well as the pay. On the other hand, the affective job satisfaction refers to the level of the pleasurable feelings that people possess about their jobs in general. Job satisfaction is important to every Continue reading...
Cultural Differences In The Workplace Matters To International Managers Essay Examples
Diverse cultural background in the work place focuses on issues such as religion, race, ethnicity, gender, and social values. Having a diverse workforce or employee in terms of cultural background is requires that the employers take into account the various needs of their employee. For instance, some of the needs that have to be considered include: dressing, religious practices, customs, social value, family obligations, and non verbal behaviors (Rugman & Collinson, 2009). Different cultures have different expressions for these aspects. For example, some cultures require specific dressing code such as wearing turbans at all times, while other cultures may require Continue reading...
Performance-related Pay Definition And General Features Essay Examples
Is Performance-Related Pay a Proven Path to Improving Employee Performance and Job Satisfaction?
This paper is aimed at understanding whether performance-related pay can lead to improvement in employee’s performance and job satisfaction. In order to answer this question, it is first of all necessary to research the nature of this payment system, analyze the reasons why employers choose it for their organizations. It is also necessary to consider its types and analyze their advantages and disadvantages. Then, it will be possible to properly understand the ways, in which performance-related pay influences job satisfaction and performance of the employees. In order to do it properly, results of various studies will be Continue reading...
Free Essay On Job And Career Satisfaction And Turnover Intentions Of Newly-Graduated Nurses
Nurses play an invaluable role in health care. In collaboration with other disciplines in the health care field, nurses help populations attain satisfactory levels of health and wellness both in the absence or presence of disease. With the graying of society, the demand for nursing care is expected to increase. Individuals are living longer lives but often with chronic illnesses such as diabetes and heart disease that require acute and preventive care. As such, the ongoing nursing shortage is a serious concern with its negative impact on health. While the current recession pulled nurses back into the health care Continue reading...
Good Essay On Herzbergs Two Factor Theory
This theory was developed by a psychologist who was recognized as Fredrick Herzberg (1923-2000). Herzberg was attempting to provide the solution for what people needs in their workplace to acquire workplace satisfaction. Herzberg became famous for his satisfaction theory. He considered the importance of the job satisfaction as the root of motivation. He believed that by providing what people need in their workplace, the members of the team are optimally engaged to the extent they can provide their paramount performance (Lindsay, 1965).
Herzberg’s theory was set to determine the impact of the attitude on motivation, by requesting employees Continue reading...
Looking At These Features, I AM Convinced That Your Organisation Will Be In Position Essay
This memo capture some key quantitative information into nine sections which include things like gender, age, department, tenure, overall job satisfaction, and benefits realized through job satisfaction. The data collected is well analyzed which included the position of the qualitative data and extrinsic data as it presented in qualitative data.
It is my pleasure, to write to you, stating the benefit of having a database and appreciating the variables that are inclusive in it. I have personality researched and tested the database and I would like to give you the overview. Job satisfaction determines the level of commitment individuals Continue reading...
Paper On Spearman Coefficient Review Essay Sample
Messina, et. al studied The Relationship Between Patient Satisfaction and Inpatient Admissions Across Teaching and Nonteaching Hospitals. The patient satisfaction rate is sometimes considered more of an implicit quantity. The article was published in 2009 in the Journal of Healthcare Management. In this study, different variables involved in the patient satisfaction are studied under the light of Spearman Coefficient. The test sample was conducted in 7 teaching and 7 fully fledged hospitals forced the researchers to use the Spearman coefficient. s. But what is the Spearman coefficient? It is an explicit function used to conduct the relationship between different Continue reading...
Example Of Leadership & Organization Essay
The study aims to analyze the level of student satisfaction with the MA Degree Program in Leadership and Organizational Studies at Fresno Pacific University in order to assess the effectiveness of the program. To achieve this objective, the study has incorporated a cross-sectional, quantitative research design where data is collected through a survey received from a sample of 23 students. Results show that students are quite satisfied from the program where variations are noticed on the basis of demographics and the different aspects of the program studied.
In this regard, while assessing the paper for its writing style and structure, it is conspicuous that the work is well presented which adheres to the APA format. However, although the required segments of a resea Continue reading...
Organization Behavior Assignment One: Article Analysis Essay Examples
The study, carried in Kuwait, assessed the effect gender has on employee perception of organizational commitment and job satisfaction. The study sampled 436 employees from five government ministries. The study used correlation, mean t-tests and one way analysis to analyze the data. The study found no significant differences with regards to gender.
Presented literature highlights genders roles as one of the key issues for women regarding employment. However, recommendations have been made for more research into the influence of gender roles on women’s job attitudes. Sex differences like work values and job attitudes have been showered with attention Continue reading...
Good Example Of Essay On Human Resource Management
Foundation Course –
Employee retention is an important issue for business today. Employee retention is a vital factor in successful Human Resources Management at all organisations, it is defined as “the implementation of integrated strategies or systems designed to increase workplace productivity by developing improved processes for attracting, developing, retaining, and utilizing people with the required skills and aptitude to meet current and future business needs” (Hausknecht, Rodda, & Howard 2009, p. 3). Management theory emphasizes how modern organisations must produce a culture that aims to decrease employee turnover. High rates of employee turnover reflect poorly on the organisation and cause Continue reading...
Good Example Of Busn311 - Quantitative Methods And Analysis Essay
This is a quantitative methods and analysis paper for gender and extrinsic job satisfaction based on the data from a survey conducted by American Intellectual Union. It analyzes extrinsic job satisfaction using measures of central tendency and variation and gender using measures of distribution.
There were 9 variables examined in the study conducted by the AIU which include gender, position, age, department, position, intrinsic job satisfaction, extrinsic job satisfaction, overall job satisfaction and benefits. However, this paper only analyses two variables. One is quantitative while the other is qualitative.
Gender and extrinsic job satisfaction were chosen for purposes of Continue reading...
Sample Essay On Role Of Management In A Business Organization
Vision and structure
The vision of the company is to be the leading global manufacturer and distributor of medical equipment. The organizational structure of the company is such that the topmost person is the President responsible for the whole company. The second in the rank is Vice President responsible for operations. Under Vice President, there are managers heading the units of purchasing, warehouse, engineering, IT, Human Resources, Finance, and Marketing. Each manager oversee a number of departments with departmental heads.
Role of management in effective deployment of human resources
The management understand that the performance of the company is partly contributed by how best the human resources activities (such as employee Continue reading...
Good Example Of Division Essay
- Classification of television programs
Currently, there are many TV programs that one can virtually not miss one that they can watch. This has largely been brought about by the stiff competition in the industry that has led to diversification. As far as content is considered, TV programs can be classified into 3. These are news, entertainment and educative programs.
Most people find the news programs to be very boring. People rarely reveal any appeal at these programs. However, a few people and especially parents find the programs to be very beneficial. In the category of news programs, people Continue reading...
Desire-Satisfaction Theory Essay
Derek Parfit's Desire-Satisfaction theories deal primarily with "what makes someone's life go best" (p. 493). In essence, Parfit seeks to determine what exactly makes us happy. In the case of desire-satisfaction theories, he wishes to demonstrate that human beings have needs, and in their pursuit and fulfillment of these needs, people are happy. One of his most appealing theories is the Success Theory, which the following paper will critique.
Parfit has several different theories as to what would bring about happiness through a combination of desire and satisfaction. The Unrestricted Theory claims that "what is best for someone is Continue reading...
Good Example Of Correlation Coefficient 1 Essay
The correlation coefficient between extraversion, an independent variable, and job satisfaction, a dependent variable, is seen to be 0.47. This means that there is a positive correlation between extroversion and job satisfaction (Stockburger, 1996). This suggests that the more extroverted a person is, the more likely they are to feel content with their job. This is a rather intuitive relationship because most workplaces tend to occur within a social setting. For a typical worker, the course of the work day involves numerous interactions with many different coworkers. The social aspect of work is very important for most people. Those Continue reading...
Free Essay About Main And Sons
The research that was undertaken as stated in this article was executed with the main intent being to establish the relationships that exist between the level of job satisfaction and high-involvement work practices. These include feedbacks, task teams, suggestion programs, feedbacks and quality circles. In an effort to accomplish the objectives of the research mentioned herein, the researchers retrieved the necessary data from the 1999-2002 Canadian Workplace and employee survey. According to the authors of this article, the data from the were purposely used because the survey is perceived to be appropriate subsequent to the fact that it was Continue reading...
Good Essay About Human Computer Interaction
Human-computer interaction (HCI) is a field that seeks to understand how people use computers about the various user interfaces available. Most human-computer interactions use a graphical user interface. However, other interactions make use of speech, sound, touch and command line interfaces (Nielsen, 2003). A principal function of HCI is to understand user satisfaction from using a computer using the corresponding interface (Nielsen, 2003). There are a number of issues that can be measured to determine user satisfaction. These are:
Ease of use
This is a method used to determine how easy the user found it to use the interface. It describes the Continue reading...
Free Definition And Critical Explanation Of Quality In Services And Relationship Marketing Essay Example
Initial theoretical developments of the theoretical and procedures in service quality evaluation have long lagged behind in product quality evaluation with measurement of service quality experiencing varied problems (Van Raaij. et al. 580). There are also several difficulties in the evaluation of service quality as a presentation of the framework of evaluation that uses the overall systems theoretical approach. This is in addition to suggestions of perceiving the views of quality degrees within companies and organizations alike with service managers being required to put considerations into the service input perceptions as well as service processes and associated outcomes.
Services Continue reading...
Example Of Essay On Hypothesis Testing & Variance
This is a t-test analysis paper based on AIU data set. A t-test was preferred because there were two samples whose means were to be compared. The paper contains a two tailed hypothesis test for intrinsic and extrinsic job satisfaction by gender and position. A two tailed hypothesis test is demonstrated by the alternative hypothesis which is non-directional (Rosenthal, 2012). Therefore, it has two critical values which show the ranges of non rejection region. For the purposes of this analysis the sample has been taken to be independent because each sample was separate from the other. Again, the variance Continue reading...
Essay On Customer Loyalty
Arguably, the world of business today has become very dynamic in nature. For many years, traditional businesses and healthcare organization have faced a lot of frustrations based on the fact that high customer satisfaction scores do not necessary lead to increased sales or high profit level. It is evident that there is inconsistency between the profitability and customer satisfaction. It is worth noting that customer satisfaction is not a guarantee to improved sales and increased profitability (Helgesen, 2006). The inconsistency tends to exist based on the fact that there are various factors aspect from customer’s satisfaction that increases Continue reading...
Free Specification Of Data That Needs To Be Collected Essay Example
Interpreting Market Trends for BMW Dealership in Sydney, Australia
Specializing in the sale of automobiles in Sydney’s BMW dealer has been a top premium brand choice. However, with an ever-changing environment and new trend factors, the General Manager, Helga Schmit would seek to re-think the dealership’s marketing strategies in order to assist it produce batter sales results. Thus, there will be a need for collecting data on various market factors that are specific to the Sidney’s BMW market. In that view, the collection of data will be focused on the capital city of Sydney, Australia. The data factors are summarized as follows:
- Disposable income: Continue reading...
Good Example Of Harvard Reference Guide Introduction Essay
The following report will provide insight and recommendations for Boris Johnson, Mayor of London for immediate review to increase the performance, management efficiency and control of the Transport for London (TfL) system.
The Transport for London or the TfL was created in 2000 to serve London’s busy commuters. The bustling capital of the United Kingdom has a transportation network consisting of 580 km of roads requiring 4,600 traffic lights along with 8,000 buses carrying 6.3 million passengers. The TfL is responsible for every possible transportation route available throughout the capital city of London. In the short Continue reading...
Good Example Of Essay On Care Environment
The Effect on Job Satisfaction and Adverse Patient Event in Full Time Registered Nurses with Unit Float Assignments Compared With Those Whose Unit Assignment Are Fixed In an Acute
Chamberlain College of Nursing
NR451 RN Capstone Course
Term and Year
Increasing Nursing Job Satisfaction
The work environment for a registered nurse is very significant to their turnover and job satisfaction. In addition to this, the work environment is also influential in the patient outcomes (Ulrich et al., 2006). In recognition of this fact, this paper looks at the utilization of registered nurses in float assignments. The job satisfaction of Continue reading...
Example Of Coyne And Messina Articles Part 3 Spearman Coefficient Review Essay
The Spearman Coefficient Correlation Coefficient also called the Spearman’s rho (abbreviated-rs) is a statistical nonparametric measure of statistical dependence between two variables. In other words, it is a measure of the strength of association between two ranked variables. When a change in one variable leads to a change in the other variable, the two variables are said to be correlated (Hauke and Kossowski 88). The spearman product moment correlation coefficient can be calculated when the data is in ratio scale or intervals. The numerical value of the coefficient ranges from -1 to +1. In when rs > 0 Continue reading...
Example Of Essay On Nursing Manager Retention
Theoretical Strategies and Practical Applications
While the entire world suffers from retaining workers in the healthcare industry, retaining nurses and nursing managers is one of the highest priorities for healthcare facilities. With high burnout rates, high retirement rates, low enrolment rates in nursing schools, low compensations for demanding positions, stressful working environments, and high job dissatisfactions in the nursing field, it is expected that the nursing field will experience high shortages because replacement and retention rates are too low to keep up with retirement rates. It is possible to categorize factors that determine nursing manager retention rates by importance. “Communication, participative management, and effective Continue reading...
Essay On Balanced Business Scorecard
This paper presents the critically derived metrics and their respective required targets to develop a strategic balanced business scorecard for Web Tech Solutions. The balanced scorecard should facilitate in helping Web Tech Solutions to achieve its mission and vision while putting in practice their values and beliefs.
Balanced business scorecard
The objective of this paper is to develop a balanced business scorecard for Web Tech Solutions based on the SWOT analysis done earlier. There are four perspectives for developing the balanced scorecard namely financial perspective, customer value perspective, process perspective and Continue reading...
Changes For Women During Midlife Essay Sample
Following the American Psychological Association’s Guidelines
Midlife, or the age between 35 and 55, can be a complicated time for a woman. As a female enters these years, sometimes it can be difficult to navigate the waters because the things that once made her happy are no longer available, or as satisfying. This can be confusing. Other things that she never enjoyed before may be cast in a new light, and be even more enjoyable than the female ever thought possible. There may be complicated feelings about life satisfaction, which can lead to new discoveries or depression. The female may attempt sexual exploration as her Continue reading...
Human Resource Management Essays Example
With reference to a minimum of four named theories of motivation, discuss how a knowledge and understanding of these can assist the hospitality manager understand his/ her workforce. Illustrate your answer with practical examples.
This paper aims to use four named theories of motivation to discuss how theoretical knowledge and understanding can assist a hospitality manager to understand his / his workforce and make relevant decisions to motivate subordinates for accomplishment of business goals and targets. The paper will use references to four different content and process theories used in motivational research such as those contributed by renowned academicians Continue reading...
Sample Essay On Ehr Evaluation
The electronic health record, abbreviated as EHR, connotes to a formal health record of a person that is often common among manifold facilities plus agencies. Prevalently, the digitized information systems on health aims at improved quality of care coupled with a reduction in costs and ultimate patient satisfaction. Evaluation of an electronic health record in a specified organization agitates for myriad techniques. One of the mentioned techniques in evaluating an EHR often includes; the standard model approach method. The paper endeavors to highlight on the plan evaluation on the impact of EHR on quality, costs and patient satisfaction.
As Continue reading...
Example Of Nursing Leadership Essay
The paper presents an analysis of different articles, which cover the area of nursing leadership, and patient’s satisfaction. Leadership entails providing a safe and facilitating environment, which allows nurses to work under the required patient-to-nurse ratios. Leadership appears as a core objective within the field of nursing. Leadership exists in the entire healthcare system; however, the leadership in nursing has direct influences towards the patient’s outcomes. Regarding the patient outcomes, nursing leadership affects the patient’s satisfaction, the re-admission rates, and morbidity. Through leadership in nursing the patients, receive satisfaction as they record greater attention that arises Continue reading...
Example Of Essay On Herzberg Motivation Theory
Reflection on Herzberg Motivation Theory
Motivation refers to a force that instigates, guides, and retains individuals towards achieving various goals. Motivation seeks to maximize the value of organizations by offering professional and personal guidelines to the members. Organizations comprise of individuals with diverse culture and personalities; it is essential for the management team to integrate the diverse aspects to unite the staff members to pursue a common organizational goal. Various theories have been formulated to enhance efficiency and motivation among people in the workplace. The theories encourage managers to initiate an inner drive among the employees to works towards maximizing both personal and professional Continue reading...
The Cost-Effectiveness Of Aprns In Managing Patients With Addiction And Mental Issues Essay Sample
The Cost-Effectiveness of ARN’s in Managing Patients with Addiction and Mental Issues in A Correctional Setting
In the United States, studies establish that more than 45 million individuals are diagnosed with mental illness on an annual basis (Henderson, 2008). Studies go further to approximate that within a period of six months, health conditions of more than 30 million individuals deteriorate due to lack of mental healthcare treatment. These statistics provide sufficient evidence to prove that there is need to increase availability of preventive services to mentally ill patients.
The problem of mental illness is highly underestimated (Wheeler, 2004). For instance, Wheeler establishes that the main causes of disability include obsessive-compulsive disorder, schizophrenia, bipolar disorder, Continue reading...
Organizational Climate And Its Impact On Organizational Performance Essay Examples
As an organization expands its growth and extends its structure, the need to construct a positive work environment becomes increasingly important for job satisfaction and increased productivity of the employees. In large organizations, employees work in collaboration with multiple teams and directly and indirectly report to a good many managers of different departments spread across different countries. Unless a good organizational climate is in place, the job performance, the productivity of the company and the business interests are likely to suffer. The climate of an organization is often compared with the personality of an individual. Just as personality of Continue reading...
Police Jobs And Their Satisfaction Essay Example
The research study analyzes the police force and the nature with which the police conduct their job. The research is based on police job satisfaction and the risks they go through in the process of implementing public safety. It will also look at the police perception towards their actions and duties in the process of conducting their duties. The researcher will conduct a random sample survey. The sturdy targets 80 respondents to answer a structured questionnaire. 55 will be junior officers and 25 will be higher ranked officers. In this research, primary and secondary sources of data collection will Continue reading...
Free Essay On 6 Question
Question 1: Discuss and describe each element of the external marketing environment.
The external marketing environment is made some elements that control it. The first one is demographic which a study on population over time is. This can be looked at in aspect of size, structure, location, race, population distribution or density, and gender and mortality rates. It’s a very essential aspect since it produces the consumers of the commodities being produced according to market segments. As a marketer one needs to understand the demography of his target market. The target market can be classified according to age or the year of birth i.e. the Generation Y which is the Continue reading...