Customer feedback is an important element in measuring customer satisfaction as regards the quality of service offered to customers. It is especially valuable to Qantas Airlines as it thrives to top the industry as a premium airliner. Through feedback, Qantas Airline is able to gauge its service quality standards towards competitive heights. This aspect of the company’s operations is therefore critical to success in service quality.
The objectives of this presentation are:
The audience will likely be made up of the following Qantas’ top-level personnel (Traveldaily.com, 2012):
Alan Joyce, Chief executive Officer
Simon Hickey, CEO, Qantas International
Jayne Hardlicka, ...