The Malcom Baldrige National Quality Award is awarded based on specific criteria. Seven important aspects, which include; leadership, customer focus, operations focus, strategic planning, workforce focus, results and measurement, analysis and knowledge management of an organization are evaluated. Back in 2008 I worked for the US Army Armament Research, Development and Engineering Center (ARDEC). Based on its management and the performance, ARDEC would definitely qualify for the MBNQA award (Wine, 65).
ARDEC qualified for the MBNQA award back in the year 2007. This was a historical award that made the first defense department to be accorded an MBNQA award. ARDEC ...