Users' Help Center – Frequently Asked Questions

WOWESSAYS™ is a multipurpose resource designed to introduce students to the world of high-quality academic writing. Having started as a small online sample collection almost a decade ago, our website grew into a full-fledged educational portal. Today, thousands and thousands of students find here valuable advice and practical help with improving their writing skills and reaching their academic goals.

On the WOWESSAYS™ website, you will find the most various tools and services required to develop an excellent academic paper, including:

• Free essay examples database with almost 100K entries;
• Writing guides for all types of academic papers in an interesting and helpful blog;
• Over two dozen free writing assistance tools (grammar, readability, plagiarism checkers; topic, thesis, conclusion, summary, citation generators; various editors, counters, converters, etc.);
• Different quizzes and tests to spend your free time, have fun, learn new things and find something interesting about yourself;
• Custom writing assistance services;
  and so much more!

You don’t have to register to use the free essay database and be able to browse paper examples, use the built-in search engine, view samples’ content. You neither need to register if you want to use one of the numerous free writing tools. Actually, registration is only required if you are going to place a custom writing order.

The free WOWESSAYS™ sample database includes close to 100.000 papers. This number is approximate and keeps growing as we regularly add new entries.

First, you can browse samples by paper types or topics. In that case, you will be redirected to a page with the list of samples on a respective topic or of a respective type. There, you will be able to see their titles and previews. If a sample seems relevant, click on its title or preview to access the full text. Alternatively, you can enter the keyword or keyword phrase in the search field. In search results, you will see a list of papers of various types relevant to a keyword or keyword phrase.

No, free samples aren’t downloadable. If you want to save the full text, you will need to copy-paste it into a text processor.

The vast majority of presented free samples have initially been crafted specifically for WOWESSAYS™. However, as they are publicly available, chances are, they were re-published by other sample directories or individuals.

We strongly recommend against doing so. Thousands and thousands of users access our free sample database. There’s no guarantee that someone hasn’t already submitted the same sample. Moreover, anti-plagiarism software schools and colleges use typically scan sample databases and match submitted papers with them. Hence, if you turn in an unchanged piece, it may be red-flagged. Our samples are meant to serve as a source of inspiration, topic ideas, writing and structuring techniques, and as models to follow.

Using free sample databases is absolutely legal. It is a fully legit method of writing assistance unless you submit a paper you find here as your own. We also suggest you read the WOWESSAYS™ honor code to learn more about our commitment to the principles of academic integrity and the fundamentals of our approach to work.

The mission of the WOWESSAYS™ custom essay writing service is to help high school, undergraduate, graduate, and even postgraduate students cope with any writing assignment or homework when they cannot accomplish the task on their own. This includes crafting original papers of all types from scratch while following customers' requirements and instructions and according to the highest standards of academic writing.

The scope of the services we offer apart from custom writing includes:

• Problem solving;
• Creating presentations;
• Crafting admissions essays and application letters;
• Professional editing of texts customers send us;
• Rewriting the texts customers send us;
• Anti-plagiarism check and report;
• Creating resumes, CVs, cover letters, etc.;
• Text typing.

If you need something you don't see on the list above, don't hesitate to contact our customer managers to inquire whether our experts can get the job done.

Yes, we can, and we regularly do. This option is especially popular among customers who work with large projects like case studies, theses, dissertations, etc. We can craft any particular part or chapter of a paper while following your writing style to maintain content style consistency.

No, we do not do online assignments in real time instead of students. However, if you copy or download the assignment and send it to us, we can deliver answers within hours.

Ordering a custom-written paper online is absolutely legal. Our papers are meant to serve as fully original writing models to follow. Also, you can use them for research and reference purposes, as well as a foundation for your own piece of writing.

Our expertise and writers’ scope allows us to work with academic writing of all levels: high school, undergraduate, bachelor, and professional, including Master’s and Ph.D.

We can write papers in all academic papers used in schools, colleges, and universities across the USA, Canada, the UK, New Zealand, and other English-speaking countries and regions. This includes APA, MLA, Chicago/Turabian, AMA, ASA, and IEEE styles. If you have any doubts about whether our service supports the required writing style, get in touch with our customer managers to clarify the issue.

Papers’ originality is the cornerstone of the WOWESSAYS™ writing service. We never re-use or re-sell previously written materials and craft each paper from scratch. The writer assigned to your order starts working on the text only after clarifying all paper requirements and strictly follows your individual writing instructions. Once the paper is done, it is by default checked via the powerful anti-plagiarism software to exclude any instances of borrowed content. Then, the Quality Assurance department checks whether all user requirements are fulfilled and instructions are followed. Only after that is the paper sent to a customer. Additionally, you can request a full-scale plagiarism report.

We use the proprietary anti-plagiarism software specifically developed for checking academic papers. Not only does it match the paper’s content with internet sources but also with our own database of previously written papers and online sample databases.

A plagiarism report is an Extra service available at an additional cost. With it, you get a full-fledged report about the results of your paper anti-plagiarism check performed with a well-known commercial checker without database storage.

No, we do not guarantee any grade whatsoever. The thing is, our service doesn’t influence any aspect of the grading process, which is the sole responsibility of a teacher or a grading committee. We can guarantee that the delivered paper will be in line with your specific writing instructions and compliant with strict academic writing requirements. That said, it must be stressed that grading could be a very subjective procedure and involve factors that do not directly refer to a particular paper’s quality.

The WOWESSAYS™ privacy policies are designed with the one and only goal – to ensure the 100% confidentiality of each and every customer. To this end, we do not gather, save, and/or share any person-identifying information with third parties. Also, our website is fully compliant with the General Data Protection Regulation and Payment Card Industry Data Security Standard. Add website’s SSL encryption – and as a result, you will get the highest possible protection level of your personal information.

WOWESSAYS™ uses proven security measures, SSL encryption, and bank-level communication and payment safety solutions to ensure customers’ complete confidentiality. Hence, no – on our side, no one can find out you’ve used our services.

We offer several convenient and safe ways to contact the WOWESSAYS™ support service:

• By phone – 1-877-736-7771 (toll-free for the US only);
• Via the secure on-site Live Chat;
• By email – support@wowessays.com;
• Via the secure online form on the Contact Us page.

To start using the WOWESSAYS™ custom writing service, you must register on our website with a valid email. Please, double-check the email address as we will send the automatically generated, secure password there. Then using your email address and password, you can log in to the Control Panel and place an order.

Once you log in, go to the 'Settings' section in the Control Panel. There you will find the form to change your password in a couple of easy steps.

For security and confidentiality reasons, you can only restore the password to your account by addressing the WOWESSAYS™ support service. The customer care agent will guide you through the password restoration process.

Yes, you can. The respective option is available at the bottom of the ‘Settings’ section in the Control Panel. Keep in mind that once you delete your account on www.wowessays.com, you will lose your Loyalty Program credits and won’t be able to access your order history or any other information about your activity.

Placing an order at WOWESSAYS™ is a simple procedure that, however, requires due preparation and attention. First off, we strongly recommend preparing detailed writing instructions you want the writer to follow in advance. Once they are ready, follow these steps:

• Register on the WOWESSAYS™ website with a valid email. Find the registration form here. Once you register and receive an automatically generated password to the email you’ve specified, you will be able to log in to the Control Panel.
• You can also sign up with your Google or Facebook account – just press the respective button and follow on-screen instructions to complete the registration.
• If you are already registered, log in to the Control Panel. To this end, press the “Sign in” button in the upper right corner of the screen, enter your email address and the password, and press “Log in” or sign in using your Google or Facebook account. You will be taken to the Control Panel homepage.
• On the Control Panel homepage, locate the “Order now” button in the menu on the left side of the page and press it. This will take you to the order form, and you can start filling it out.
• Alternatively, you can press the “Hire a writer” button in the upper right corner of the screen. Then, enter your email and password in the pop-up login window or sign in with your Google or Facebook account. As a result, you will be guided directly to the order form within the Control Panel.
• In the order form, select the service type (custom writing, editing & proofreading, calculations), academic level (high school, undergraduate, bachelor, professional), type of paper, number of pages/words. Then, set the deadline (the minimum deadline for certain papers is 3 hours) and proceed to the next step.
• Type, insert or attach paper writing instructions in the respective field. Also, attach all paper requirements provided by your teacher or educational institution. Choose the writer’s category (Basic – free, assigned by default; Advanced or TOP – assigned upon request at an additional cost) or enter the specific writer’s ID. Then, select Extra services if needed (service level, plagiarism report, editor’s check, sources used, etc.) and proceed to the payment step.
• Choose the preferred payment method. Don’t forget to enter a promo code in the respective field of the ‘Summary’ section. Enter the required information and confirm the payment.

That’s it. If the order is placed correctly, you will immediately receive the confirmation email. If you don’t receive such an email within 15 minutes, please, contact our support service.

Once the payment for the order is through, our customer managers will start looking for the best-suited expert to fulfill the task right away. Depending on the order’s deadline and/or the required writer category, finding the right writer might take from several minutes (for urgent orders) to several hours (for orders with extended deadlines). As soon as we assign an expert to your order, we will notify you via email or text message. Now, you can contact the assigned writer directly via the designated messaging system in the Control Panel.

In case you’ve realized that there is a mistake in your order (wrong deadline, number of pages, subject area, etc.), the best option is to get in touch with our support team. Customer care agents operate 24/7 and will readily help you fix or update your order. Don’t try to cancel the order and place the new one or resend information vis the order form! This might lead to confusion and delays with order processing. Let our trained representatives resolve any issues smoothly and efficiently.

You can type in or paste your specific writing demands in the designated ‘Paper Instructions’ field on the second step of the WOWESSAYS™ order form. Alternatively, you can attach the text file with your instructions in the same window.

Extra services are special features to enhance your order. They are added optionally and include writer category, VIP customer service, plagiarism report, text messages, table of contents, sources used, abstract page, editor’s check, and simple language. All of them come at an additional variable cost except for ‘Simple Language,’ which comes for free.

This Extra service stipulates writing your paper in simple English, without complex sentences, specific phrases or terms. Simply put, this feature makes the text look like it was written by a non-native speaker. That's why the 'Simple Language' Extra is quite popular among international (ESL) students.

You can track the order progress in several ways:

• By checking the order progress bar in the Control Panel
• By asking the assigned writer via the messaging system in the Control Panel
• By enquiring with WOWESSAYS™ customer care agents

Partially. The changes must be within the previously set order parameters. Adjusting basic order specifications (i.e., deadline, number of pages, topic, and others) is not possible. Keep in mind that writers are not authorized to change the order. If you need to adjust something in the paid order, contact WOWESSAYS™ customer care agents. They will tell you whether the amendments can be applied and explain how to do that or apply them themselves.

Yes. As long as they do not contradict basic order parameters, you can send additional material either via the messaging system in the Control Panel or by contacting the support team directly.

Mostly, yes. You can do that single-handedly in the Control Panel or address our support team. Obviously, you will need to pay the Extra’s cost.

To cancel the order, you need to select it in the Control Panel, locate the 'Cancel order' button, click or tap it, and confirm your decision. You can cancel the order at any moment. However, keep in mind that the refund rate depends on the order progress and might be less than 100%.

The WOWESSAYS™ pricing system is flexible. This means that the final price of the order depends on several variable factors, including:

• service type – custom writing, editing & proofreading, calculations;
• academic level – high school writing is the cheapest, professional (Master’s and Ph.D.) writing is the most expensive;
• type of paper – one page of an undergraduate-level essay will cost less than one page of a capstone project of the same level;
• number of pages;
• deadline – the tighter it is, the higher is the price;
• writer category and other optional Extra services.

Yes, absolutely. To this end, contact our customer managers and tell them the parameters of the prospective order. They will calculate the estimated price instantly or – if it requires additional assessment – send it to your email within 10 minutes.

Yes, title and reference pages are free for all orders. Apart from them, each order comes with the following freebies: free formatting; free anti-plagiarism check; free email delivery upon request; 3 free revisions.

WOWESSAYS™ offers several saving opportunities for different customer categories. For example, first-time buyers qualify for an 11% welcome discount on orders over $30 with the 'GETWOWED' promo code. Additionally, clients with large orders over $500 and $1000 automatically get 5% and 10% discounts, respectively. And on top of that, returning customers can benefit greatly from our Loyalty Program. Finally, we regularly send out seasonal and occasional WOWESSAYS™ promo codes to our clients via email. These promo codes can bring you an instant discount, Loyalty Program credits, or free Extra services.

The WOWESSAYS™ Loyalty Program for returning customers lets our clients earn cashback-like reward credits for each dollar they spend on our website. The more you order – the more credits you get. They are accumulated in your personal user account. Later, you can use these credits to pay for new orders partially or even in full (if you have enough credits on your account).

Main payment methods include credit cards by major services – Visa, MasterCard, American Express, Discover, JCB, Union Pay. In case you want to use other payment methods, for instance, PayPal, Apple Pay, or Skrill, we suggest you contact our support agents and inquire about whether they are available. The thing is, these platforms frequently change their policies and regulations. So, before allowing payments via these services, we must first make sure that they remain 100% safe and confidential for our users.

To ensure all-around payment security, we only work with trusted payment processors and use 256 SSL-encrypted connections. Moreover, our payment system is one of a few on the market compliant with the strict Payment Card Industry Data Security Standard – the most reliable set of policies and payment safety measures at the time.

WOWESSAYS™ works on a pre-paid basis, which means you have to pay the estimated price of the order in advance. Only after that can we get to working on your order and assigning an expert to fulfill it. This is a generally accepted method in the custom writing assistance industry.

Paying in installments might be possible for large orders, typically over $600. However, each case is considered individually. Hence, it’s highly advisable you inquire about such a possibility with WOWESSAYS™ customer managers before placing an order.

Yes, we have a money-back guarantee. In a nutshell, it states that depending on the order progress, customers can get a 100%, 70%, or 50% refund. For example, a user will not be granted a 100% refund if at least one paper revision has been requested. Read full money-back guarantee policies here.

When assigning the writing expert to a particular order, our customer managers, on the one hand, factor in order requirements and, on the other hand, writers’ academic backgrounds, practical experience, and history of orders on the relevant topic or subject. As a result, you always get the best possible match to accomplish the task.

WOWESSAYS™ writer staff is grouped into three categories: Basic, Advanced, and TOP writers.

• Basic writers are broad specialists with 1+ years of writing experience able to craft quality papers on the most various topics. They are assigned to orders by default at no additional cost.
• Advanced writers specialize in one or several related academic fields and have an extensive record of successfully completed orders. They are assigned on demand at an additional cost.
• TOP writers are narrowly-focused experts, the best in the field. They have the highest satisfaction rating based on WOWESSAYS™ reviews by customers. TOP writers are assigned on demand at an additional cost.

The vast majority of them in each category are. Yet, even ESL writers we accept to the staff have an outstanding command of English. Before being hired, they undergo several tests and complete various assignments to evaluate their level. Moreover, all writers regularly take specialized writing classes and training exercises to maintain and enhance their professional competence.

You can reach out to your writer via the designated messaging system in the 'Messages' section in the Control Panel. It is SSL-encrypted and fully anonymous. Unlike support, writers aren’t available 24/7, but they always do their best to reply as soon as possible. Keep in mind that discussing personal information and financial matters with the assigned expert is prohibited. We also recommend you add a valid phone number to your profile in the Control Panel to instantly get notifications about new messages.

Every writer on our staff has a unique number ID. If you want to hire your previous writer, just copy their number ID from the completed order in the Control Panel and then paste it into the 'Specific Writer's ID' field in the order form. It also works if you paste the writer’s ID you got from a friend or a peer.

Once the paper is written, checked for plagiarism, and approved by the Quality Assurance department, it will be available for download from the Control Panel. Alternatively, you can request it sent to the email you entered upon registration.

We strive to deliver all orders on time, every time. However, should so happen that you don’t see the completed paper available for download in the Control Panel once the deadline expires, immediately contact the WOWESSAYS™ customer care service and let an agent know about the issue. We will do everything it takes to deliver the paper as soon as possible and make up for the inconvenience.

If you think that something in the delivered paper can be improved or done otherwise, you can request up to three free revisions. To this end, log in to the Control Panel and locate the 'Send for revision' button next to the order. Once you click on it, the pop-up window will appear; type in or paste your revision instructions and press 'Submit.' We will amend the paper as soon as possible.