Human Resources/Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. I take great pride in my work performance in any position.
Pete’s Bait and Tackle — Woonsocket, RI
Office Manager/ HR/Retail 2004 to 2010
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the Owner. Coordinated travel arrangements, maintained database and ensured the delivery of Bait. Supervised 6 employees. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work. Attend yearly buying shows.
TAC Staffing Services – Cumberland, RI HR Manager/Recruiter 1998-2004
On-site Companies: EMC Corporation 1998-2000
On-site Fleet/Bank of America 2000-2002
On-site Procaccianti Group 2002-2003
My position within these companies consisted of employment recruiting at all levels. Ad placement, benefit negotiations, wage and salary administration, EEO reporting, risk management/workers injuries, screen applicants, background checks, offer packages, grievance and conflict resolution, personnel legal issues, authored compensation, employee evaluations and potential employee testing. Prepared all offer packages. Responsible for 75-100 on-site employees. More than half of thesemployees became permanent. With the Procaccianti Group I assisted the HR Director as the HR Coordinator for 20 hotels. Assignments ended when the companies no longer needed assistance with hiring of temp employees.
Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new employees. Established strong relationships with hiring managers to gain support and effectively achieve results.
Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high employment levels.
Entrusted to manage office in the program manager’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared company correspondence.
Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired support staff.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service. Available upon request.
Putnam Investments – Franklin, MA Unit Manager 1994-1998
Responsible for 15-20 processors
Customer Service Training
Mutual fund accounts adjustments
Maintain the quality control of adjustments
Monthly and yearly reviews
Maintain administrative duties
Technical staff development
Human Resource Issues
Department Staffing Report
Maintain and provide feedback for productivity and accuracy rates
Projection Report/Closing daily numbers
Rosecraft Jewelry – Woonsocket, RI Assistant Manager 1985-1993
Responsible for 190 employees
Responsible for 14 outside vendors
Year End Reviews
Responsible for providing daily production reports
Daily interaction with Customers/Vendors
Legal Secretarial/Executive Administration
Glow Training Center