Introduction
Human resource capital is an important input to ensure smooth running of an organization. As an organization grows, there is a need to expand the size of human resource capital to effectively handle customers (Thomas & Presland 1993). The decision by ADZ bank to enter into Hong Kong and Taiwan markets that require at least fifty new customer service executives requires a robust recruitment action plan to be designed. The recruitment plan is a strategy to hire suitable applicants for the bank’s AZ customer service center. This plan is in line with ADZ bank’s intentions to recruit at least one hundred ...
