Essays on Store Manager

Question One

The case study in this situation and for this question shows a store manager that is obviously acting in an improper way. Indeed, sales are down at one of the stores and the store manager has reacted to this, at least in part, by berating and yelling at people that do not have the leverage or latitude to raise sales on their own. Indeed, it is conceded as part of the run-up to this question that the marketing and other high-level operations of the firm are what really get people into the store. Instead of going about things the ...

1. Introduction As the new District Manager at new Dunkin Donuts stores, many factors need to be identified and evaluated for the successful opening and operation of stores. As the district manager, there are several responsibilities that need to be executed effectively to achieve the operational goals of Dunkin Donuts. Operation of new stores would require identification of trends, innovative ideas, and achieving target turnovers. There are several important decisions that need to be taken for the successful opening and operation of new stores such as preparing the job design and organizational design, recruitment and selection process, and training ...

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Priority of the Service Issues I would list as follows:

Outdated and Unavailable Brochures

Delay in Answering Phone Calls Clients Not Being Acknowledged Store Appearance The brochure is a powerful tool and symbol for the business and that is why companies set aside a hefty budget for the creation and printing. With its contents designed for selling, it takes the place of the salesman when he is no longer around. Just as the salesman’s skills and personality are the measure of sales competence, the quality of the brochure bespeaks of the agency’s competence overall. The email response time ...

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Management in Starbucks

Question 1: What types of departmentalization are being used? Explain your choices.

There is also functional departmentalization in the SVP level with functions of finance, coffee and global procurement and corporate social responsibility. In the support center, there is also functional departmentalization with the functions of accounting finance, IT, sales and supply chain management. The same also goes for the zone offices with functions of HR, facilities, account management, finance and sales. Question 2: Do you think it’s a good idea to have a president for the US division and for the international divisions? What ...

Question 1.

(a) Describe what you think is the best way to respond to the store managers behavior. Describe how you would model positive leadership behavior. The store manager's behavior had a negative effect on the managers and lower level staff. One of the fundamental principles to practicing Emotional Intelligence is the ability to not only remain calm but being able to calm down others. I would first analyze and filter my emotions of anger before approaching her about the situation. The next step in responding to the manager would be to meet on common ground. That is, to communicate to ...

Personal Case Study

Communication Personal Case Study

Interpersonal Conflict

One in a while we find ourselves in a situation where we need to make a stand to what we believe is right and fair. In the past, I have been in a conflict with a store manager and the attending staff during one of my visits at an electronic gadget store. The cause of the conflict is the miscommunication regarding the validity period in the product return and replacement policy of store, which was not clearly explained and communicated to me as a customer. The product I bought is entitled for a replacement in ...

Westminster Business School

Module Code: BHRM 401 COURSEWORK ONE CAREER PATHS INTO MANAGEMENT AND THE FOUR REMEDIAL STRATEGIES Seminar Leader name: __________________ Abstract Rees and Porter model and concept of managerial escalator fits in the two mangers career path in becoming the managers. Both the mangers begun their careers as specialist. Overtime, they gain more experienced and received relevant training that prepared them to carry out their current roles. The trainings equipped them with vast managerial skills which satisfied Rees and Porter concept of hybrid managers. Furthermore, the trainings helped reduce managerial gaps as both the mangers showed great love and respect ...

Introduction & Brief Description of Business

Entrepreneurship allows for the opening of new businesses bringing about jobs for the people in a community and revenue that benefits not only the business but also taxes for the city and the state. Entrepreneurs usually take advantage of processes to enable their success in business to include lean experimentation that allows for the resolution of risks speedily and with minimum resources thereby allowing for testing of a business model; the enactment of investing which permits the entrepreneur to confront risks in order of importance thereby having the ability to use only the resources that are needed to meet ...

Introduction

The workforce of any organization is one of the key components in achieving success. An underperforming staff member presents a big problem to the organization because of the inefficiency of their work. In this paper, ways through which an underperforming store manager in Coles Stores should be handled will be addressed. Underperforming workers hinder the progress of an organization making it less efficient and unable to meet its goals and mission. These employees need to be dealt with in the realms of their rights. Most companies start off by counseling underperformers, if this does not work disciplinary action is ...

Proposal for Extending Business in Chinese Market

Ice cream is a kind of classic dessert in America. Almost, 87 percent Americans have ice cream in their refrigerator. To satisfy the need for ice cream, there are more new ice cream brands in America. Plenty of new ice cream brands give us more competition in the market, and it is harder for us to gain more market share. Also, it is a major concern for our business that profits from the business have started falling. Since our company has been established, we have maintained good product quality and positive word of mouth in the market. Therefore, our ...

Zara

Introduction and Background The case of Zara, a famous fashion clothing manufacturer, has been considered with the focus on inventory management and lean operations. The major aim of lean manufacturing (Just-In-Time) is to reduce the cost through having control over inventory and reducing waste. Zara is a fast fashion retailer and fashion changes rapidly. Therefore, it is difficult to estimate the demand for products. Hence, Zara procures the material in bulk and cut the clothes into pieces. However, when fashion changes and demand for any specific design rise, the retailer prepares the dresses on demand (Just-In-Time). In this way, ...

Abstract

Employee training is critical for any organization to succeed. A company such as Starbucks takes pride in the quality and consistency of its products. The company has a need for a new training program. The training needs assessment, setting up of objectives, choosing training design, the mode of training delivery, and training evaluation have already been completed and delivered to Starbucks. This paper will outline the Starbucks training program. It will enunciate the advantages of the training for the individual as well as the organization. Keywords: Training Design, Starbucks

Introduction

Starbucks has a philosophy of treating employees as partners so ...

Comparison between Leadership skills of Project Manager versus Operations Manager

Leadership qualities in a manager are essential for influencing the employees to make an effort towards realizing organizational goals. A manager must have the necessary skills to evaluate a situation, make plans to achieve predetermined targets and guide his team for achieving them. These targets may be set for a short term or for a long term; an operation manager is concerned with achieving short term targets where as a project manager takes decisions on long term issues. Both exercise leadership skills for achieving the goals, which have some common and different components which have been compared in the ...

International Business

The two companies chosen for this essay belong to two categories; a government agency and a multinational company located in America. The two companies selected from the aforementioned categories are; Overseas Private Investment Corporation and Apple Inc. The Overseas Private Investment Corporation (OPIC) aims to support the American legislation along with solving critical developmental challenges faced by its citizens. On the other hand, Apple Inc. is a multinational with the aim of making a profit by providing high-end technological products.

OPIC provides investors with financing opportunities along with guarantees, political risk insurance, and supports private equity investment funds of its clients. However, ...

John Updike’s ‘A&P’ and Tillie Olsen’s ‘I Stand Here Ironing’ are two short stories that seemingly do not have anything similar, yet share some themes that form the central core of the stories. Although there are more differences between the two short stories the themes of conflict, feminism and self-analysis runs through both the stories.

Updike is multifaceted and was a novelist, an art and literary critic and a poet. He was a proliferate writer and is one of the very few writers who won the Pulitzer Prize more than once. Most characters in his works go through a personal ...

In an Undercover Boss USA Program, the Subway’s Chief Development Officer Don Fertman was chosen to go undercover and perform several jobs in different franchises of the subway. This assignment will analyse the job of sandwich artist and a store manager. The Sandwich Artist, Jessi was observed in the store # 562 Orlando, FL. To analyse Jessi’s job, Don Fertman personally practiced the job of sandwich artist. Later, he interviewed Jessi regards her qualification, age, and background information. The other job analysed was of the store manager, Duane at store # 31255 Buffalo, NY. This store was in an unusual ...

Kudler Fine Foods is a company with three locations each overseen by a store manager. The resources in the company include laptops, scanner/printer/fax machine and are authorized to be used according to the following rules:

Desktops and laptops are authorized to be used by the store manager, President of the company Kathy Kudler, and the president’s administrative assistant. Printers/scanner/fax machines can be used by all the employees wherever they are located plus the president and the president’s, administrative assistant

The director of store operations is authorized to use any equipment in any location

The following group objects implementing group policies can be implemented Group Policies are essential in the current business ...

When I was in eighth grade, my close friend Rick was diagnosed with a hole in his heart. After repeated attempts to repair it, his doctors just decided that he needed a new one. It took two years to find a donor, but Rick finally got a new heart. A year or two went by, and he started developing the same problem that he had before. His immune system was causing the hole which had by then grown so large that he needed another replacement. Another donor was quickly found, and he was back by the end of junior year. This time his ...

Justin received a positive reception from his managers with his discussions regarding increasing revenues by 15 percent within twelve months and now has an open dialog with them. That is a great first step. Now he is looking for ways to keep them motivated and working every day towards an annual goal. He should also look at the rewards he is offering. Different people enjoy different rewards. The designation “Store Manager of the Year” is meaningless if every manager in the franchise achieves it. In the same line of thought, if the “Store Manager of the Year” goes to ...

Auditing - 2

Report Introduction: I was asked by the management of Cotton Company to perform an audit review on their current controls in sales and cash receipts and identify their strong controls in the existing system. Moreover, I was asked to provide a detail of the deficiencies in the internal controls and provide their recommendations.

Main Report:

Existing Controls in Sales and Cash Receipts: Sales on store’s own billing: The sales made in the Cotton Company are made on their own billing receipt instead of using the credit cards from the customers. Most of the sales of the Cotton Company is ...

The restaurant plans to introduce a new menu. Using menu-engineering principles, we are going to analyze the popularity and margins on each dish and beverage and come up with the new menu. The menu engineering principles are psychology, managerial accounting, marketing strategy, and graphic design. Psychology is the perception that people have towards the dish. It can also be described as the effect that the dish has on people(Walker, 2007). Managerial accounting is concerned with the pricing of the menu item. It looks at the cost of production of each menu item and the contribution margin from each item. ...

John Updike’s ‘A&P’ and Tillie Olsen’s ‘I Stand Here Ironing’ are two short stories that seemingly do not have anything similar, yet they share some themes that form the central core of the stories. Although there are distinct differences between the two short stories, the themes of conflict, feminism, and self-analysis run through both the stories. Updike is multifaceted, being a novelist, a literary critic, and a poet. He was a prolific writer and is one of the very few writers who won the Pulitzer Prize more than once. Most characters in his works go through a personal conflict and have ...

BottleRocket Wine and Spirits Student’s Name

The importance of quality of services provided by sales personnel is decisive for any retail business. In fact, it is sales representative who makes the initial contact with customers, guides them throughout their visit to the store and hands them the selected product on their leave. Companies rely heavily on their sales people in terms of the creation and maintenance of positive corporate image. Whether a shop assistant is too pushy, pretentious, ignorant or non-caring, the impression made will linger in customers’ minds even for a longer time than if the customer service provided is flawless. According to the CSM statistics, “ ...

As we are rapidly approaching the holiday season, we have scheduled hiring to begin next week. This raises a few concerns about Heidi being on the hiring team, as well as a training buddy for the new associates. As you know, we need to hire top talent this year due to our new High Performance Selling. It is up to us, four managers, to find that top talent, and I wanted to discuss a few of my concerns with you . Just recently, I was at a public place and was approached by someone asking whether I was still working at Limited Brands. ...

Part A

The increased demand for employees is as a result of an increased demand of the organizations product or services. The future human resource needs for Blue Gum are growing with the projected future increase in the number of company’s retail shops. In order to get the exact deficit on the human resource needs, the HR of the Blue Gum needs to carry out a job analysis. The human resource manager needs to first of all determine if there are qualified candidates amongst the present staff members who can fill in the open positions before inviting external candidates. Regardless, the new ...

Assignment 2: Staffing Organizations- Part 2

Introduction The process of coming up with a recruitment plan is not an easy job, but it is an important thing to business strategy. There are very many steps that are key in the formulation of a recruitment plan, and they include the creation of the communication message and medium. This paper describes the method of that are used for selection of staff in the s shop and also describes KSAOs predictors of the applicants.

My recruitment plan and strategy will first formulate the budget that I will use for recruitment. My budgets have a hiring of five full time store ...

[Institution affiliation]

Introduction

The company nestle has a wide range of products that it produces under their brand name. The product that I found interesting and liked was the Nestle Coffee-mate 32 OZ French Vanilla Sugar free brand. Most companies have enrooted to supply at least one product from their wide variety that will be sugar free and help those health freaks that would die not to become obese. It is a good path and Nestle has not been left behind in the production of the same. The new product Nestle Coffee-mate sugar free tells it all. It has received a good ...

The introduction of new technologies within a firm will always have its impacts, some positive and others negative. The positive impacts of course are more visible to the owner of the business and the negative impacts are mostly related to employees. The computer based scheduling system will not only improve work performance among employees but will also improve morale once employees realize that the system is rewarding each individual according to the rate of productivity. As Rothwell (2010) argues it is important to realize that the mode of presenting the system to the employees within the work environment will mean a ...

A work environment is a place where various types of people and personalities converge to either produce results or provide a service. For this ethnography paper, the focus of study is a Starbucks coffee shop in New Jersey, specifically, the servers. The duration of study went on for three days with the approval of the store manager, aged 40, and who belonged to Generation X. The highlight of the study is the customs of employees in the presence or absence of customers in the coffee shop. I chose Starbucks for this study because the company is known for its excellent service, as ...

Job Advert: STORE MANAGER – BEST DESIGNERS LTD

Best Designer (BD) is one the leading fashion retailer in Canada with more than 100 stores in different parts of the world. We design and make post-modern fashions that we sell to our customers in Canada and other parts of the world. We make clothes for children, youth, and adults who have continued to be our trustable customers at all times. We are looking for a store manager who will work in one of our store in Canada. For you to qualify in this job, you must have a passion for fashion, understanding fashion trend and a styling knack. In addition, ...

Management: Personnel

[Institution Name] Hiring and the selection of personnel is a very complex process in any organisation. Normally, every organisation prefers to choose the right person who can help in achieving the organisational goals like mission and vision. The ultimate purpose is to hire those minds that can bring profitability to the company. It is noteworthy that the selection of the right people is not an easy task and many organisations find it difficult too. Such organisations go through less serious procedures of choosing the people who can produce in the right direction. However, some organisations like to follow formal ...

Abstract

For many years, Kudler Fine Foods has been ranked as one of the best firms in hotel sector. The historic and current success of Kudler Fine Foods has been achieved despite the various challenges it faces. This includes the challenges faced by the Human Resource Management department. This paper describes the strategies employed by Kudler Fine Foods to ensure customer satisfaction and maintain a competitive edge within the market. In addition, this paper deeply explains the problem experienced in the Human Resource department and the viable solution to it. It further identifies how the function of Human Resource is manipulated ...

Introduction

Iwamoto, Crew & Coe was contracted by Kathy Kudler, the proprietor of Kudler Fine Foods to evaluate the alignment of Kudler Fine Foods Performance Management (PM) system to the its strategic plan and develop the necessary processes need to implement a new performance management system before the end of the year. To this end, Iwamoto Crew & Coe conducted a training needs analysis. The TNA consisted of organizational analysis, operational analysis and person analysis. This report documents the findings of the training needs analysis.

Organizational Analysis

Organizational analysis involves evaluating how an organization’s internal environment influences employee performance and how it fits within the ...

Re: Entry Level Enterprise Small Business Sales

In response to your organization’s online posting of job offering for the position of an Entry Level in your Enterprise Small Business Sales division, I am hereby applying for the said position which is deemed based in Mountain View, California. Based on my educational background as a Business Management degree holder with a strong alliance and patronage for Google’s applications, I believe I am qualified for this entry level role.

A review of the responsibilities including the need to address customer inquiries; working with marketing personnel; achieving sales targets; monitoring customer feedback; and recommending areas of improvement through creative and ...

Introduction

Starbucks is an American multinational company, based in Seattle, which specializes in providing coffee to consumers across 60 countries through approximately 20,000 stores. They have created a niche for themselves by becoming the largest seller of dripped brew and also espresso based hot coffee drinks. Since a humble beginning in 1971, they have become a huge success story across the globe and have set the standards of what a true multinational should be like. Despite its tremendous success story in every market that it entered, their growth went downhill following the recession of 2008. For the job description and job specification part ...

Business

A Personal Business Plan: Verizon and Verizon’s TAP

My personal business plan takes into account the dreams I have for the future based on goals I have set for myself concerning my education and work experience. Focusing on a personal business plan has given me an opportunity to explore the opportunities that the Verizon Company offers for employees. I am particularly interested in Verizon because the company offers not only tuition payment assistance but also a career path that allows promotions from the lower level to the highest level. This is the way I can move from an entrance position ...

Based on the duties and qualifications, this job position is equivalent to Assistant Retail Store Manager – Museum (Salary.com, 2012). The median salary for such a position in the U.S. is $36,491. Described hereunder is the compensation and benefits plan for the employee in the above position according to Salary.com, 2012.

Compensation

Amount ($) Percentage Base Salary

Bonuses

Social Security

401K/403B

Disability

Healthcare

Pension

Time Off

Total

This compensation and benefits plan meets the needs of both the employee and the organization. Pinnacle Mountain State Park’s main objective is to create a memorable visitor experience. This can only be achieved ...

Companies today set up their organization structure based on their mission, goal and objectives. An organization can increase revenues and widen their profits margin if they select organization structures that match the needs of their operations. There many types of organization structures that exist today with the common ones been divisional, functional and matrix.

Woolworth’s organization structure

Woolworths limited, founded by Percy Christmas in 1924, is a multinational retail store business with over 1000 stores worldwide. Woolworth’s main idea was to introduce retail stores operating on low based prices, selling quality products. Its business activities focus on refreshing their products and business ...

The biggest challenge for any company and its management in current scenario is to keep the employees motivated and task oriented and for that, it is required to effectively design the compensation plan and pay the employees effectively. The compensation structure for Kudler can be designed by using two approaches that is job-based approach and person-based approach.

Job-Based Approach:

In job-based approach, the compensation is based on the job performed by an employee. It does not consider the skills or competency that the employee is having. The employee gets evaluated on the tasks, he has completed and value he brought for ...

HR Evaluation for Kudler Foods

Job analysis identifies and gives detailed information about requirements and duties of a job, in addition, the significance of the duties to a job. Job analysis is crucial in providing judgment about the collected data concerning a job, and its purpose is to provide information, which is useful in compensation strategy. The information is gotten from observations in the workplace, through questionnaires, or activity logs. The role that is played by job analysis in compensation strategy includes the fact that job analysis establishes the divergence and correspondence in job content (Barcelona & Marticcchio 2006). The other role is that job analysis creates ...

Introduction

A&P is a short story, by the author John Updike. The story received wide acclamations since of its publication in the year of 1961 and even after decades it is highly liked by the readers and is considered to be probably the best creation by John Updike. The story revolves around a young boy Sammy, who works as a clerk in a grocery store. It was hot day of summers when three young girls came to the store; three of them were dressed as if they were preparing to go on beach. They were in small dresses also barefoot and wanted to ...

Changing Perspective

Describing a person or a situation as right or wrong can be a tricky task especially when one is just an observer for a few minutes. Life is busy and each and every person has strong opinions and biases based on their experiences, beliefs and day to day moods. With limited time we are quick to come to strong conclusions. What is interesting to note is how each person’s belief system can be very different from the other person’s, and can thus lead to very different conclusions. Even a single person can make different judgments at different times based on his situation or just ...