The six steps to solve a PC problem.
We encounter various unpredictable problems in our day to day handling of PCs. We therefore need to investigate, analyze, discover and solve them without compounding them further. This is achieved by meticulous assessment, analysis and investigation of the problem so as to discover and ultimately solve it. This can be simplified into a systematic and comprehensive six step methodology as follows:
Making preliminary assessment and study of the backup data followed by interviewing of the user. Ask the user as many questions as possible to understand and focus the assessment but make no changes at this point
The next stage involves system assessment/examination. Identify the scope of assessment and also make key assumptions/guesses that the examination will be based on. Analysis of the problem is through imaginative thinking so as to focus it and determine its possible sources.
Test your assumptions and theoretical problem sources. You can break them down into smaller parts as necessary and then carry out a thorough analysis, if the problem exists. If they are credible you can proceed on but if they are still questionable, assess them further.
If the problem exists as per the guesses made earlier, proceed to identify and plan possible remedies/solutions. This is followed by implementation of the measures and ultimate fixing of the problem.
The next stage involves verification of the implementation process to ascertain whether the problem has been solved or it still exists. Having solved the problem, implement control measures that will prevent either future likely hood of occurrence or occurrence of the same problem. The verification step should confirm that the examination/assessment and problem fixation steps have adequately addressed the existing problem.
The final step involves documentation of the whole problem solving process at a detailed appropriate level for the stakeholders
Dean, T. (2009). CompTIA Network. New York: Course Technology.