(Tutor/Professor) (City, State)
Service Management
Executive Summary Service organizations face numerous challenges in an attempt to please their users. Discontentment and un-satisfaction among service users may lead to the organization in question being unpopular. Organization management differs from one organization to the other. Importantly, an organization can learn from another on how to address certain challenges. This report focuses on two service organizations in a similar industry (American Health Organization and American Red Cross), in relation to CRP. Both organizations offer CRP trainings, in addition to helping victims. The approaches the two employ differ. This report seeks to analyze such differences ...
