Intercultural communication is an important aspect in day-to-day life since we interact with individuals of different cultures every day (Martin, and Thomas, 10). Therefore, when it comes to intercultural communication there is a need to be respectful and sensitive about other people’s beliefs and culture. The videos clearly elaborate the need for proper conduct when it comes to intercultural communication. In the video where Pauline fails to meet this challenge, she comes out as arrogant and rude. She does not care to learn Rajeev’s name in full. She does not do any background research on Indian culture and she arrives late to the meeting. In addition, she disrespects his country by indicating that Bombay is dirty and just full of poverty. She also disrespects Rajeev’s religion by talking about eating beef as well as calling the cow stupid whereas Rajeev considers the cow sacred. Lastly, Pauline does not offer him a chance to talk and keeps interrupting him as he speaks.
In the second video where she successfully completes the challenge, she shows excellent intercultural communication skills. She carries out excellent research on Rajeev’s culture and religion and is very respectful and sensitive about his beliefs. She even learns a bit of his language in order to make a good first impression. She also allows Rajeev to contribute to the conversation, which is a courteous act that makes their conversation lively and not single sided. Pauline also recommends food to Rajeev and avoids any conversations that may make him uncomfortable. After the meeting, she buys gifts for his children due to the success of the meeting. In conclusion, the videos clearly illustrate the need for one to have excellent intercultural communication skills.
Martin, Judith N, and Thomas K. Nakayama. Experiencing Intercultural Communication: An Introduction. New York, NY: McGraw-Hill, 2011. Print.