Productivity is essential in the current economy. This is as a result of increased competition due to the emergence of numerous service providers in all sectors. Health sectors draws competition from both public and private service providers. Therefore, there is a need for continuous improved performance in all departments within a hospital. There are various ways techniques that can be used to measure performance in the health sector at large. These include quality management system and the S-P-O Model through which the structure, processes, and outcome of operations within a hospital are assessed to determine whether they are of quality. Moreover, performance indicators within a hospital include mortality rate, staff and patients satisfaction, and number of revisits by patients.
In case a manager of the hospital registration area wants to gather data to report performance results, there are various sources from which he or she could obtain relevant information. Firstly, data can be obtained from third party assessment. Third parties include customers who in this case are referred to as patients, suppliers, and employees. Patients can be interviewed or asked to drop their suggestions about the hospital in general. On the other hand, suppliers who supply products such as medicine and food to hospitals can also be interviewed on their perceptions about hospital operations. Patients and suppliers are reliable sources for gathering data since they have personal contact with staff members. Therefore, patients and suppliers are in a position to give their true and fair value on whether services received in the hospital were efficient and effective. Secondly, information can be collected from statistical indicators such as expected mortality rates. Actual results are then compared against set standards to verify disparities. Statistical indicators act as reliable sources of data since they are based on past actual results that had been once tested. Thirdly, data can be sourced from surveys that address what is valued by the general public. Surveys can be carried out randomly from different individuals. Information obtained from surveys is used to compare what the general public values to what actually happens within the hospital. Surveys are a reliable source of data since they are free of bias.
Goldsmith, S. B. (2008). Principles Of Health Care Management:Compliance, Consumerism, And Accountability In The 21st Century. New York: Jones & Bartlett Learning.
Wolper, L. F. (2004). Health Care Administration: Planning, Implementing, and Managing Organized Delivery Systems (4, illustrated ed.). New York: Jones & Bartlett Learning.