Human Relations is a study of employee behavior and human problems at the workplace, encompassing effective ways of building and maintaining long-term relationships between people in any kind of working environment: handling arising problems and resolving conflicts with co-workers or customers, being courteous, friendly and adaptable to fellow workers, and creating a healthy organizational climate in which every employee is motivated to work productively (Lamberton & Minor-Evans, 2009).
Positive Human Relations at the workplace are of great significance to any organization. Each employee from an ordinary worker to a top-manager is evenly important, since all of them are involved in the functioning of the organization. For this reason, the overall success of the company depends on everyone’s efficiency and productivity, as well as ability to achieve organization’s goals and objectives (Harrison, n.d.). Furthermore, human relations study certain methods and programs to improve collaboration between employees within the organization. Collaborative work is vitally important to realize the vision of an organization. Without it employees will not strive to achieve mutual goals and objectives, and will not exert their utmost effort to improve performance (Seta, Paulus, & Baron, 1999). Besides, Human Relations help establishing effective communication and teamwork between non-managerial staff, managers, and directors.
Human Relations Training represents numerous programs which seek to improve performance, satisfaction, and productivity of organization’s employees with the help of interpersonal relationships. In view of the fact that each employee is a human being with feelings and needs, it is necessary to influence these feelings by improving relationships between co-workers and leadership (Lamberton & Minor-Evans, 2009). Training in Human Relations can greatly benefit the workplace. Training programs of the Human Resource department or any other external professional organization are designed to improve job performance of employees, which results in the improved productivity (Newstrom, n.d.).
Human Relations training help employees to deal with stress as a result of interpersonal problems, or job related issues. Job stress can damage the morale of employees and decrease their productivity. Training programs teach employees to handle problematic issues and perceive all troubles and challenges positively. In situations when stress is caused by inability to meet the goals or fulfill certain tasks, training programs help this kind of employees analyze and prioritize tasks, as well as learn to use time more effectively (Seta, Paulus, & Baron, 1999).
According to the Bureau of Labor Statistics, U.S. Department of Labor, companies practicing Human Relations training at the workplace improve their employee productivity by 20-26% on average in comparison to the companies which do not conduct any kind of training programs. Human Relations training is a powerful tool of establishing good atmosphere at the workplace, while good atmosphere makes employees more happy and productive. Employees in such organizations are committed to contribute their time, efforts and talents to the success of their organization.
In conclusion, it is important to mention that every business must realize the importance of Human Relations training as an effective tool to increase the level of satisfaction and productivity of employees, which inevitably result in higher profits for any organization. Loyal and satisfied employees greatly improve the image of the company, as well as attract more devoted personnel, ready to contribute their maximum effort in the company’s well-being. Training programs are costly, however they represent wise investments that any business should consider to make in order to achieve greater success year after year.
Harrison, R. (n.d.). Research on Human Relations Training: Design and Implementation. Retrieved February 20, 2011, from http://jab.sagepub.com/content/7/1/71.abstract
Lamberton, L., & Minor-Evans, L. (2009). Human Relations: Strategies for Success. (4th ed.). Career Education.
Newstrom, J. W. (n.d.). Human Relations Training. Retrieved February 20, 2011, from http://connection.ebscohost.com/content/article/1022363649.html;jsessionid=53F28D33418F5B208079035199CA145A.ehctc1
Seta, C. E., Paulus, P. B., & Baron, R. A. (1999) Effective Human Relations: A Guide to People at Work. (4th ed.). Allyn & Bacon.
(Harrison, n.d.) (Lamberton & Minor-Evans, 2009) (Seta, Paulus, & Baron, 1999) (Newstrom, n.d.)