According to the Directory of Supermarkets, Grocery, and Convenience Store Chains, Ralph is a supermarket series in the southern area of California and the biggest subsidiary of Cincinnati-based Kroger (469). It is the oldest series of its kind in the western part of River Mississippi. Kroger also operates stores under the Foods Co. and Food 4 Less labels in California.
During my visit to the store, I found out that Ralph runs two programs to reward its customers. There is also contribution program where a customer uses Ralph’s Card during shopping, and a share of their buying sum goes to a charitable organization of the buyer’s choice. However, one of the disturbing issues about the supermarket is that once a customer makes a purchase, they cannot return the goods. That means that in case a customer does not like an item, they cannot return it. Secondly, at Ralph, customers are not allowed to get inside with their dogs unless it is a service dog. Some individuals just love walking around with their dogs and to them that is a big insult.
In the movie” One Flew from Cuckoo’s Nest,” the main theme is the safety of the patients and treating patients badly (Kesey 23). As seen in the movie, the condition of the mental hospital is bad. The rooms are not spacious, and they are always dirty. From the film, it is evident that the number of mentally ill patients in need of treatment is high, but the wards could not handle that number (Kesey 23). The situation at Ralph Supermarket can be compared to the wards; Ralph’s buildings need repairs and customer services at the supermarket are poor. Probably, the poor customer service is because of the huge number of customers purchasing at the same time. However, that should not be an excuse for laxity. Several customers have complained about the lack of good customer service and how rude the employees are. Additionally, the prices at the supermarket are very high. All these are issues that the management needs to look into before they get out of control.
Kesey, Ken. One Flew Over the Cuckoo’s Nest. New York: Pengiunn Books, 2007. Print.
Directory of Supermarkets, Grocery, and Convenience Store Chains. New York, N.Y: Business Guides, 1971. Print.