Coach Inc. is one of the best known leather brands in the United States. It is a specialized retailer whose major role is the design, manufacture and marketing of quality leather products and accessories. These products include prestigious handbags, wallets, and briefcases, shoes for men, wristlets, and women jewelry. These products are a great symbol of fashion and style. Coach Incorporation always maintains the highest standards in both the materials and workmanship, making it a home of quality.
Essays on Customers
Business Plan on Customer Service
Collin MacGibson, President of On-Time Technology Products, recently returned from a Manufacturing Technology Conference in downtown Chicago. As a result of talking with leaders of other companies, he is now considering establishing a tiered service system, an idea he shared with Mary Graff.
Proposed Tiered Service Plan
Mr. MacGibson’s basic thought is to reward their B2B customers who give On -Time Technology Products $100,000 worth of business an end-of-year “thank you payment” that reflects a 5% discount on all yearly purchases.
In addition, those customers would receive a commitment to next-day turnaround time on the resolution of all customer service problems. Moreover, the customers who purchase $500,000 or more annually would receive a 10% discount and free delivery. The average B2B sale is $25,000.
Apple Macintosh and Innovation Report
Respondents have ranked Apple and Google as the two most innovative companies for the fourth straight year. Apple has held the post of top winner according to a survey since 2005 (Müller, 2011). The company has shown strong results since 2000, with an increase in revenue of more than 450% in eight years and net profit increase of more than 1700%. According to Steve Jobs, the company achieves these growth armed with the strongest product line, talented employees, and best customers in the industry. Apple leverages a combination of top-down and bottom-up innovations strategy to create innovations. Apple has built an innovative factory, one that harnesses outstanding innovations from its people, stimulating enterprising new ideas, and launching successful and profitable ideas continuously. Additionally, the company leverages its diverse pool of employees, suppliers, customers, partners, proven innovation process, and a winning culture that does not accept the second position, thereby seizing new opportunities in the global market place and achieve exponential business growth. This paper attempts to study the organizational behavior at Apple and by focusing on the theory of innovation and creativity.