Declaration
This is to certify that the dissertation entitled “Gaining Strategic Advantage through Customer Value”, presented by me to the University of South Africa for the award of the degree of Master of Business Leadership is a bona fide record of research work which was carried out by me under the supervision of Dr Sidney Shipham. The contents of this dissertation in full or in parts have never been submitted to any other Institution of higher learning for the award of ...
Essays on Journal
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- Resume.
PROFILE
- Fluent in English
- Technically proficient in Excel, MS Word, PowerPoint, HTML and Programming.
- Award winning student with entrepreneurial and professional skills.
CORE COMPETENCIES
- Negotiation, Strategic planning, Counseling and In- Service Training.
CAREER GOAL
I intend to become a professional in the field of psychology and its related fields and utilize my analytical capabilities to develop leadership and social skills while maintaining a high performance scorecard.
SUMMARY OF QUALIFICATIONS
- Highly skilled in counseling and psychology.
- Self-driven, self-motivated, innovative, flexible, versatile and result oriented.
- An experienced professional who is articulate, dynamic, performance driven and consistent in service delivery.
- ...
Customer Inserts His/Her Name
Customer Inserts Tutot’s Name
- Introduction
- Background
The Chinese market is growingly rapidly. By the end of 2009, its population was at 1,334.74 million. This was an increase of 6.72 million people from the previous year. The income of urban households rose from RMB 10,493 to RMB 17,175 between 2008 and 2009.the expenditure on clothing among the urban households increased from RMB 801 to RMB 1,284 between 2005 and 2009. Therefore China is ranked as the world’s largest fibre consumer. Figure 1 below shows statistics of the country’s expenditure on clothing ( ...
Concept Paper
Graduate Faculty of the School of Education
Requirements for the Degree of
Belinda J. Haye
Prescott Valley, Arizona
Introduction 1
Statement of the Problem 1
Purpose of the Study 2
Research Questions 3
Hypotheses 4
Definition of Key Terms 5
Brief Review of the Literature 5
Summary 7
Research Method 7
Operational Definition of Variables 9
Measurement 10
Summary 11
References 12
Appendix A: Annotated Bibliography 13
Introduction
One of the goals of educational institution is the development of “warm demanding,” an educational environment in which the educational, professional exhibits a warm, but demanding presence in the classroom (Bondy et al., 2007). Current ...
Even though diabetes is a medical condition, its negative effects are observed only in an individual’s physical health. Diabetes also has far-reaching effects on the individual’s social condition, as well as on his or her financial and economic capacities (National Center for Disease Prevention and Health Promotion, 2010).
According to the National Center for Disease Prevention and Health Promotion (2010), diabetes has been known to cause blindness among older individuals. Diabetes has been the leading cause of blindness among adults 20-74 years of age (National Center for Disease Prevention and Health Promotion, 2010). Worldwide, diabetes is the ...
Solid dispersion can be defined as a cluster of solid creations made up of at least two distinguished components one being a hydrophobic drug and the other a hydrophilic matrix which can take any form depending on the crystalline or amorphous nature of the solids used (see figure 1). In the context of pharmaceuticals, this technology was developed to help improve the solubility and bioavailability of oral drugs. Studies have indicated that a score of patients prefers oral drugs for their simplicity in administration hence they show more compliance in comparison to other types of drugs administered in different ...
The Role of the Teacher in Fostering a Positive Impact through Warm Demanding versus the Academic Performance of Students in Public School Setting: A Correlational Study
Graduate Faculty of the School of Education
Requirements for the Degree of
Introduction 3
Statement of the Problem 5
Purpose of the Study 7
Research Questions 8
Hypotheses 9
Definition of Key Terms 10
Brief Review of the Literature 11
Summary 19
Research Method 21
Operational Definition of Variables 9
Measurement 10
Summary 19
References 12
Appendix A: Annotated Bibliography 13
Introduction
One of the goals of an educational institution is to incorporate the principles of “warm ...
Concept Paper
Graduate Faculty of the School of Education
Requirements for the Degree of
Chapter 1: Introduction 1
Statement of the Problem 2
Purpose of the Study 4
Research Questions 4
Coding and Theoretical Framework 5
Definition of Key Terms 7
Chapter 2: Literature Review 8
Summary 12
References 14
Appendix A: Annotated Bibliography 24
Introduction
One of the goals of an educational institution is the development of “warm demanding,” an educational environment in which the educational, professional exhibits a warm; but demanding presence in the classroom (Bondy et al., 2007). Current research suggests that there is a distinct overlap between the success of students in a ...
Introduction
The Journal of Banking and Finance (JBF) essentially undertakes the mandate of publishing both the empirical and theoretical research, it doesn’t publish any other research but rather those within the span of finance and banking. Its main objective as stated within the scope of their mission is fundamentally to ascertain a flow and availability of research that pertains to capital, money, and operations of the financial institutions. Ensuing the fact that this journal accomplishes the mandate of assuring a continued flow of research materials about banking and finance, recent articles from this journal will be analyzed to deduce ...
The Chicago School of Professional Psychology
Abstract
The purpose of this study was to investigate the relationship between religiosity and substance abuse. Data was collected using a drug use questionnaire and a religiosity scale. It was hypothesized that individuals with high levels of religiosity would report lower levels of substance abuse compared to individuals with low levels of religiosity. A one way between subject analysis of variance was conducted and yielded .
Effects of Religiosity on Substance Abuse
The misuse of drug in the United States has exposed the population of all religions and communities to many risk factors. Some of the risk factors are very dangerous to their lives and health. ...
Tinham, B. (January 01, 2005). Visibility gives thought for food: Lean and agile multi-site supply chain operations are being delivered at Grampian Country Food, following implementation of new systems. Manufacturing Computer Solutions.
The article involves a study on implementation of Lean and agile multi-site supply chain operations at Grampian County Food, a leading European chicken industry. The business has multiple businesses, and in different geographical locations with dependencies on each other. Each of the businesses was acquired over different times, with its unique systems market routes and business processes. The article provides a program on the appropriate time to ...
The Journal of Hendrick Hamel is an account of the thirteen years he spent in Korea under the Joseon dynasty when the ship he was sailing on shipwrecked off the Jeju Island in the southern coast of Korea. Contrary to the name ‘Journal’ the account of Hamel is not a daily report of the years he spent but rather a report he wrote for his employers. His employers were the Dutch East India Company and he wrote this journal specifically to inform them of any possible trade opportunities. His journal was published in the Netherlands soon after his release ...
Introduction
Servicescape can be defined as environment in which a service is delivered to customers (Bitner, 1992). Service totality delivered at one place is also called service setting. Service setting plays a critical role in shaping expectations, differentiating service firms, facilitating customer and employee customer goals, and influencing the nature of customer experiences (Bitner, 1992).
In the context of the current paper servicescape means the environment of delivering hotel and restaurant services. The topic of the current assignment relates the ambient factors, design, layout and social factors accompanying delivery of the services in the hotel lobby and restaurant.
The following ...
Literature review
Introduction
Corporate governance, the system used in the administration and control of corporate bodies has undergone a history of evolution to the point which it is today. In the last two decades, the advancement in technology have also seen a drastic change in corporate governance where the distinction between ownership and management has become more and more blurred and directors and management are usually now part owners of the firms that they work for. Ideally, corporate governance is a system which involves the establishment of a system of the management and control of companies through complex mechanisms of regulatory ...
Abstract
Heat transfer through a cylindrical pin fin s studied. For the purposes of this study, thermal conductivity, heat transfer coefficient and the source terms and the sink terms are assumed to depend on the temperature. In the model being used for the study, the source and sink terms are given as arbitrary functions. We therefore employ techniques on symmetry to find the forms of the source and the sink terms which the extra lie point symmetries are admitted. The method of separating variables is used in the study to get the exact solutions when the equation for the equation ...
IS and IT are the back bone of any organization and have a very strong control over the financial performance and productivity of an organization. The Information System hyped up, to become a key contributor to a business as the requirement of software and hardware systems to provide adequate technology to run a business increased. The implementation of the Information System has always been a tedious task, considering the fact that a minor flaw or downtime can cause a loss of millions to business and can lead to so major customer dissatisfaction.
CIOs (Chief Information Officers) across organizations are ...
Introduction
International Human Resource Management (IHRM) is concerned with the management of labor of a company that is international in operations. This implies that the company in question has several branches extensions of its parent company in its home country in other nations around the world (Harzing & Pinnington, 2011, p. 13). Multinational corporations are increasingly finding it necessary to conduct strategic international human resource management (SIHRM) due to the global dynamics in the manner in which businesses are conducted. The objectives of SIHRM are built to ensure that the managers are cognizant of the differences in world’s market segments ...
Abstract
Values are the enduring perspectives that an individual strongly holds to judge between right and wrong. In addition, with the help of such values an individual is able to perceive and interpret the surroundings on the basis of which, an individual is able to make correct decisions. Since values play such crucial role in an individual’s life. It has been indicated that values have significant role in influencing the attitude of an individual i.e. commitment and job satisfaction along with other factors. On the other hand, it has also been indicated that conflicting values systems can negatively influence ...
Results for the Relationship between the Principals Demographic Factors (Age, Gender and Years of Working Experience) and the Students Academic Experience
Again, there is very little in the way of significant results between a principal's age, gender, or years of working experience, and the overall academic experience that students have on campus. There are several reasons why this is probably true. Again, an additional metric that would be worth exploring with further research would be a principal's tenure on the specific campus in question, as a principal who has been on seven campuses in fourteen years, including just a ...
Part 5: Final Draft
This paper has several sections. First, it gives an analysis of a psychological report which was published in popular media. The second part documents the original research cited in the psychological report in section one. The third step gives a comparison between the first and second report.
Analysis of a Psychological Report
The title of the report was Silent Cerebral Emboli May Hasten the Progression of Dementia (Journal Watch, 2012). The author notes that the findings of the report were drawn from two groups: patients with dementia (loss of cognitive ability particularly, memory, attention, and language) and patients with Alzheimer disease. The author begins ...
Abstract
With virtually everything going international, globalization has become an inevitable concept. Technology has reduced, and to some extent eliminated the miles between the nations across the world – a situation that has seen business among people and organization from various countries flourish. The shortening and elimination of the distances has seen a rapid growth in the number of multinational corporations in the last three decades. Research indicates that internationalization of the firm is no longer an affair for the big organizations. On the contrary, small and medium enterprises are operating globally, with e-commerce being the main form of business. With ...
Background
Recent behavioral studies have shown the clinical relevance of meditation in the treatment of stress-related physiological and psychological illnesses. Kabat-Zinn et al. (1998) found that audio-induced mindfulness meditation reduced stress and increased the rate of healing of psoriatic lesions in patients with psoriasis. Krisanaprakornkit et al. (2006) reviewed a variety of meditation techniques on the effect of stress-related anxiety disorders and found that most meditation approaches can help patients self-regulate anxiety symptoms in a variety of anxiety conditions. In an extensive literature review comprising hundreds of studies conducted in the past 20 years, Jacobs (2001) also found that relaxation ...
Q1. What is the effect of VLSM therapy on state anxiety levels, as measured by the STAI?
Q2. What is the effect of VLSM therapy on perceived stress levels, as measured by the PSS?
Research Method
This will be a prospective, randomized, controlled clinical trial designed to examine the effects of VLSM meditation therapy (Solfanelli, 2010) on state anxiety levels and perceived stress levels. As previously noted, state anxiety will be operationally defined as scores on Spielberger’s State-Trait Anxiety Inventory (STAI), whereas stress will be operationally defined as scores on the Perceived Stress scale (PSS).
Audio-visual stimulation (AVS) therapy was selected over other popular forms of meditation therapy, including therapies such as Joacobson’s Progressive ...
The article contains information about the differences in livelihoods between the heterosexual homeless families and the transgendered homeless families. The target was the mental and physical challenges that these two face when they come out in the open and the comparisons in terms of the magnitude on each ...
Hate crimes may be influenced by economic competition and even resentment towards a particular group rather than a generalization about a particular group of people. It is the case that hate crimes are a result of prejudice on the part of the offender against the victim of hate crime. In this paper, we argue that the economic strain and the concomitant resentment that may be felt towards certain minority group as the African-Americans in our case here are mostly based on false generalizations (Stewart). This is to mean that most of the reasons that attend the commission of this ...
Hate crimes may be influenced by economic competition and even resentment towards a particular group rather than a generalization about a particular group of people. It is the case that hate crimes are a result of prejudice on the part of the offender against the victim of hate crime. In this paper, we argue that the economic strain and the concomitant resentment that may be felt towards certain minority group as the African-Americans in our case here are mostly based on false generalizations (Stewart). This is to mean that most of the reasons that attend the commission of this ...
Introduction
The effectiveness of advertising can be difficult to measure because there are so many different ways that advertising can be considered effective. Whether or not the advertising is effective also depends on the needs of the advertisers. Traditional metrics include sales, brand awareness, and a positive attitude toward the brand (Brenner, 1972). There are a lot of elements that can increase or decrease advertising effectiveness, including the media used to present the advertising and the type of message. For example, some messages are humorous, gender biased, creative, and multicultural.
Modern advancements in technology have made digital media a huge ...
Importance of Hotel Attributes Contributing to International Travelers’ Satisfaction in Singapore Luxury Hotel Industry- Literature Review
Importance of Hotel Attributes Contributing to International Travelers’ Satisfaction in Singapore Luxury Hotel Industry- Literature Review
Introduction
International travelers visit different countries on business, leisure or personal purposes. These travelers are diverse in their demographic characteristics, spending patterns and preference for accommodation while travelling abroad. As travelers “what people really desire are not products, but satisfying experiences” (Abbott, 1955 cited in Palmer, 2010). Luxury hotels have embraced the idea of creating unique, valuable and unforgettable experiences so that they get repeat and loyal customers on a continuous basis. Morrison & Crane (2007) rightly emphasize that contemporary consumers no longer simply buy ...
Leadership in Schools for the Visually Impaired
A. Olu Oyinlade, Marva Gellhaus, and Kebba Darboe (2003) wrote a journal article regarding the behavioral qualities needed in order to have effective leadership in schools for the visually impaired. It was titled Essential behavioral qualities for effective leadership in schools for students who are visually impaired: A national study. It made use of both published works and questionnaire interviews for its research methodology.
The first strong point of this article is its relevance. The main purpose of the study is to identify the behavioral qualities that leaders need to have in order to best manage a school for ...
Hawkins, T. Charlotte., Flynn, L., & Clarke, P. S. (2008). Relationships between registered nurse staffing, process of nursing care, and nurse-reported patient outcomes in chronic hemodialysis units. Nephrology Nursing Journal, 35(2), 123- 145.
Cho, S. H., June, J. K., Kim, M. Y., Yoo, C. S., Yun, C. S., & Sung. H. Y. (2009). Nurse staffing, quality of nursing care and nurse job outcomes in intensive care units. Journal of clinical nursing, 18, 1729-1737. Blackwell Publishing Ltd.
The main aim of this study was to scrutinize the relationship between nurse staffing and nurse-rated quality of nursing care and the job outcomes. ...
Introduction
The ethical behaviour within a company portrays its organizational culture. Ethics entails systematization, protection, and recommendation of concepts of wrong and right conduct. Therefore, ethics refers to the moral principles, which people use in governing their behaviours (Cragg, 2004). The contemporary organizations in the United Kingdom ought to establish ethical practices at both functional level and organizational level to improve on their performance. The concept of ethics occupies a major place in the management of any company in the U.K. since the organizational performance is essentially enhanced through the ethical leadership (Van de Velde, Vermeir, & Corten, 2005). Numerous values ...
Annotated Bibliography
Feldheim, Mary Ann. "Examining the Changing Structure of the American Health Care System: A Symposium." Journal of health and human services administration 23.3 (2000): 239-47. ProQuest Web. 5 Oct. 2014.
This is an important journal of health and human services located at the proquest website. The article can be found under the search engine google: American health care systems among the different articles and journals in this website. This article provides incredible information concerning the structure of the American system.
At the dawn of the 21st century, the American healthcare structure remains a mystery with various overlapping issues ...
The Wall Street Journal versus The Financial Times
The Wall Street Journal versus The Financial Times
On October 5, 2011, Steve Jobs, the former CEO of the Apple Corporation, died at age 56. Given Jobs’ persona as a prominent business leader, two business media organizations, The Wall Street Journal (WSJ) and The Financial Times (FT) were prime contributors to the media coverage of this event. This paper will compare and contrast the coverage from these two sources of media, one based in the United States, the other based in the United Kingdom. First, the two coverage collections will be analyzed as to the types of articles produced, ...
2. Literature review
The phrase Quality of work life (QWL) according to Stephen and Dhanapal (2011); Bagtasos (2011), originates back in 19th century labor conference at Arden House, Columbia University. Stephen and Dhanapal states that people use the term to refer to the well-being of organization employees. Nevertheless, Normala (2010) uses business perspective to define QWL as employee satisfaction and their work related behaviors. Stephen and Dhanapal indicates that QWL also affects employees in the way they response to their work in terms of job performance, job effort, organization identification, job involvement, job satisfaction, personal alienation, intention to quit ...
Melanomas are tumors that arise from the melanocytes or the pigment cells (Mihajlovic et al. 739). A common form of melanoma is the primary mucosal melanoma that is found in the mucosal lining of the urogenital tract, respiratory tract and the gastrointestinal tract (Mihajlovic et al. 739). Primary malignant vaginal melanoma is one such type of mucosal malignant melanoma that is very rare (Lin et al. 376) and very aggressive in nature (Androutsopoulos et al. 1). The first case of primary malignant vaginal melanoma was reported in 1887 and modern literature has noted about 500 cases, globally (Chen et ...
Abstract
Although various studies in genres of writing have not been considering Medical Case Reports, as a genre, there are emerging evidences that more and more healthcare organizations are adopting them as their preferred medical texts. Their abilities to present unique and rare conditions that concern an individual patient, in his/ her context, but at low costs, have seen them being considered as the most scientific texts of studies. Therefore, this study has carried out oral interviews to medical students and medical professionals, and analyzed various written medical case reports from two medical journals to reveal their features as a ...
Introduction
Palliative care focus principally on preventing, anticipating, diagnosing and managing symptoms suffered by patients with a life-threatening illness and assisting families create medically significant decisions (Lynn, 2005). The literature discuses the importance of providing age appropriate palliative care and nursing care using a palliative approach for a patient with neurodegenerative disease.
Importance of providing age appropriate care reflecting a palliative approach
Age appropriate palliative care has benefits to the patient and family members of the patient. As people age, they are prone to various chronic health problems (Weissman, 2011). For example, Parkinson's disease, which is the degenerative diseases, is one of the diseases that mostly affect the older population. ...
Communication 2513: Writing for the Discipline
Thesis Statement: How have African American Men progressed over the years in the Field of Education relative to their counterparts in other races?
Research Questions:
- What has been the progression of African American men in the Field of education over the years?
- Compared to their counterparts in other races, have African American men improved or gotten worse as far as the field of education is concerned?
- What is the duty of both the private and public sectors, and other stakeholders in improving the education of African American men?
- Apart from crime, what else plays as a deterrent ...
` Literature Review
Will the implementation of strict count process and other means lower the retention of surgical items (foreign bodies) in patients and during surgery and how does it help to increase patient safety?
Ali, A., Omar, B., Okacha, N., Abderrahmane, A., & Mohamed, B. (2012). Paraspinal Textiloma. After Posterior Lumbar Surgery: A Wolf in Sheep's Clothing. World Neurosurgery, 77(2)375-380. doi:10.1016/j.wneu.2011.07.017
Paraspinal Textiloma is a complication that is common after posterior lumbar surgery. This study aims to inform spinal surgeons and radiologists on the experience of Paraspinal Textiloma so as to minimize unnecessary death that is being experienced. ...
Annotated Bibliography on Protestant Ethic and the Enlightenment in America by Benjamin Franklin
Beeman, Richard "Benjamin Franklin and the American Enlightenment” The Intellectual World of Benjamin Franklin. Eds. Dilys Winegrad. Philadelphia: University of Pennsylvania. 1990. 15-28. Print.
This is a volume of works that consists of essays written by different authors that contributes to the body of knowledge of Benjamin Franklin. The book speaks of the deep philosophical thought of Benjamin Franklin and explains further why the man still holds high appeal in the minds of Americans today. It is a scholarly piece of work where the authors have written personal essays or responses to the overall topic. The article written by ...
IHRM
Introduction
Firms that do not have the quality human resource face challenges in managing its operations globally and in attracting quality human resource (Farndale, Scullion, and Sparrow, 2010). Therefore it is critical for firms to manage their human resource. For this reason, the practices of human resource management are decisive in the success of the organization. As firms expand their operations to different countries, organizations have to consider a lot more factors than they have to when they are managing an organization that operates in only one country (Adler, 2002). Therefore, the role of international human resource management practices ...
Abstract
Working in a multicultural health care setting calls for a workforce that clearly understand the ethical and legal considerations that exist in relation to culture, beliefs, background, as well as knowledge. While physician and nurses have the upper hand in ensuring quality health care as well as life sustaining measures, the patient holds a very critical role in dictating the care procedures that they prefer. Bioethics studies have had differing approaches to the issue of making informed consent to health care procedures. However, there is one thing that remains untouched. The greatest responsibility is the life if the patients ...
International trade refers to the exchange of goods and services between two or more countries or states. International trade may also refer to the exchange of capital across international borders. International trade is responsible in regulating the gross domestic product which is very important in a country. The rising trade between countries has been influential in improving the political, economic and social factors in trading nations as they exchange their goods and services. International trade has been in existence for a long time where in the past long distance traders used to exchange goods and services like amber road ...
Business Process Management
Abstract
The literature review on the topic of enterprise resource planning (ERP) of business process management (BPM) as part of information systems (IS) strategies in South African businesses covers both scholarly and professional management discussions about outsource administration of IT systems operations. The rise of outsource IT in the business sector is predicted to realign business and trade into the future. The trend in emergent market outsource IS data management in and by South African firms is fast becoming a lead topic in a nation formerly characterised as an industrial economy with developing country challenges.
The enactment of South ...
Introduction
One of the worst problems facing accounting students today is the problem of plagiarism that is a major concern not only in the business field but to all academic fields. This has been a major concern and a problem to several universities throughout the world (Dey & Sobhan, 2006; Roberts 2008). Many students do not clearly understand ways on which to get rid of plagiarism and the measures they need to take in order not to encounter it. This has mostly been due to the ever changing nature of accounting that keeps changing from time to time (Sundem and Williams, ...
- Abstract
Cardiovascular diseases such as heart failure are some of the leading causes of mortality and morbidity with Australia being one of the country’s most greatly affected (McLean, Esclick & Coats, 2006). An area of interest in the pathology of heart failure is the significance that polymorphisms of adrenergic receptor genes have on the outcomes of patients with heart failure. Single-nucleotide polymorphisms or SNPs that occur in the genes that encode for adrenergic receptors are known to have various physiological and functional consequences. Specifically, the β1-adrenergic receptors have a crucial role in the regulation of heart rate and ...
1. Adesanya, Ahmed. How to Improve Corporate Network Security. ISACA News., 15 Aug. 2011. Web. 25 Jan. 2012. <http://www.isaca.org/knowledge-center/blog/lists/posts/>
In this source, the authors have evaluated the information security risks associated with the use of mobiles and other Wi-fi devices in a corporate environment. Since, the mobile phones are a storehouse of personal data and information for its user, its security is of utmost importance. In fact, mobile phones have recently become the primary source of information security breaches in many corporate organizations.
The major strength of this source is that it provides in detail the methods through ...
Careers should be managed wisely in order to achieve job satisfaction throughout an individual’s career (Inkson 2007). The following paper outlines job opportunities, training & skills, responsibilities and career progression in a sales and marketing job. It also draws upon the career development approaches of Levinson and Savickas in assessing issues to be considered during career progression and the usefulness of such approaches.
Sales and marketing job opportunities can be found in industries that deal with services or goods. Currently, manufacturing firms have realized the need to become market- oriented with an aim of handling the rising competition between industries (Miletsky & Hand 2009). The career path for sales and marketing may range from sales, brand management, merchandizing, services marketing, market research or marketing consulting. For example, everyday new manufacturing companies are coming up, producing similar commodities as other exis ...
Moon and Balasubramanian 2001
In contrast, Garkell et al. (2004) contend that it is the perceived absence of benefits and not the assessment of risks that accounts for the low index of acceptance of GM foods by the European public. The authors reviewed the results of an earlier study where they used the Eurobarometer survey on biotechnology (EB52.1) to ask 1000 respondents in each of 17 European countries their opinions on whether each of 7 biotechnologies was (1) useful (an index of benefit), (2) risky (an index of risk), and (3) morally acceptable (an index of support) (Garkell et al. 2000). GM food ...
2.1 Introduction
2.2 Airport Development
2.2.1 Airport History
The history of the development of airports worldwide dates back to the late 1800s with the first ever professionally functional airport according to NYC Aviation (2012) was developed in the outskirts of Paris dubbed Port Aviation. This fact is however indispute since other factions lay claims to being the world’s first or oldest airport. For instance according to Prince George’s Department of Parks and Recreation (2010) College Park Airport in Maryland is the oldest airport that is functional to this day having been established in 1909 by Wilbur Wright. ...
IMPORTANCE OF CUSTOMER SATISFACTION IN AN ORGANIZATION
Importance of Customer Satisfaction in an Organization
Introduction
Customers are one of the most important people in any organization. Customers are a key resource that significantly determines the success of an organization. Customers refer to the individuals who purchase an organization's products. Therefore, customers have to be at the center of every decision that is made by an organization. For an organization to have any hope of prospering, it must ensure that its customers are satisfied. This is the reason why many business organizations place customer satisfaction at the helm of their goals and objectives. Customer satisfaction in simple ...
Introduction
The issue with blood donation in Canada, as well as around the world, is that the supply of blood peaks during times of crisis when the need for blood is at the forefront of the public’s attention. This often outpaces the demand and goes to waste due to the small shelf life of blood. There is a steady demand for blood donation year-round and is often under-supplied. Should Canada use a monetary incentive to improve the supply and demand imbalance for blood donation?Blood Donation In Canada Canadian Blood Services (CBS) looks after the blood donation efforts within all ...
Psychological contract’: An Introduction
In 1960 Argyris gave the concept of the ‘psychological contract’. However, this concept got remarkable popularity amongst various researchers relating to organizational management. During the 1990’s the global economy witnessed an economic recession that caused major restructuring, mergers and acquisition in various organizations. Such changes also led to a new approach towards the organizations, employers and the workers. The concept of the psychological contract assisted in explaining these changes and, the renewed focus amongst employees and employers (Van den Brande, 1999).
The early definitions of psychological contract created expectations from the both the individual and the organizations. In ...
Internet and Marketing
Marketing is a process that is used when determining the kinds of services and products that are interesting to customers, as well as the strategy that should be used in communications, sales and business development (Kotler et al., 2008). Marketing defines the strategy for sales and is always one of the main constituents of the companies’ success. It is possible to build efficient customer relationships only if the company has well-developed marketing strategy and employs professionals.
Throughout the history of marketing, its foundations were evolving and changing. Its development before the 20th century is rather obscure due to the ...
Background and Abstract
Hypertension is one of the leading causes of morbidity and mortality not just in the United States but also in other developed and developing countries. Moreover, the cost of addressing the medical and health care needs of patients diagnosed with hypertension are often serious; and when that gets coupled with the high volume of patients being diagnosed with the disease, the effects of the problem on health, on a national level, would be magnified. Patients diagnosed with hypertension (i.e. high blood pressure) had to undergo a thorough screening procedure that may include regular blood pressure measurement, electrocardiogram (EKG, ECG), ...
In order to allow for free movement of electrons, graphitic carbon materials have a tendency of sharing crystalline domain (Fitzer & Köchling, 1992) for increased conductivity (Walker, P. L., 1973). In the study carried out by (Novoselov, et al.; Bazaroz & Nikolaev, 1989; Liu et al., 2004; Harfanist et al., 2004; Coleman et al., 2006), the use of graphitic carbon in several applications including the next generation electronics, composite materials (Coleman et al., 2006; Chen, I.-H., Chen, C.-Y., & Wang, 2010), activated carbon fibers, fuel cells (Wang, Zhao, & Niu, 2007; Marta, et al, 2008), sensors and batteries (Besenhard, 1999; Hess, Lebraud & ...
translatable. This author particularly examined the readership in arts. How do we study and interpret visual art? Readership of Visual Art is the primary goal of the art research. Through the art practice, he realized that he has always used two distinctive elements in one set; non-duality. “Form is emptiness and the very emptiness is form” (p. 18). “Emptiness does not differ from form, form does not differ from emptiness; whatever is form, that is emptiness, whatever is emptiness, that is form, the same is true of feelings, perceptions, impulses and consciousness (p. 18).”
It would be much easier ...
Abstract
Over the past years, various arguments and theories have been made on the supremacy of either of the two roles played by leadership and management. Different scholarly articles and literature have been made by different people but most of them tend to support the dominance of leadership on management. This may be true, However, in order to support this assumptions and conclusions made we will take a deep review of the same in this article. This article will try to contrast and compare leadership and management and what each entails. Different articles have been postulated about this primacy of ...
Abstract
The topic of this paper is regarding the effects of the nursing shortage on patient safety and adverse events. Due to the nursing shortage, there is an increase inare registered more patient adverse events and there is increasedthe risk to the patient’s safety increased. If the nursing shortage problem is not correctedsolved, then there will be a continuance ofcontinue increase in the risk to patient safety risk , andas well as harm to the patient. In the paper there is provided Aan explanation of the nursing shortage, the its cause of the shortage, how the shortageit affects patient safety, ...
Research Question: Do health care workers comply with hand washing strategies at the hospital level?
Annotated Bibliography
Asare, A., Enweronu-Laryea, C. C., & Newman, M. J. (2009). Hand hygiene practices in a neonatal intensive care unit in Ghana. The Journal of Infection in Developing Countries, 3(05), 352-356.
In this study, the researchers sought to assess hand hygiene practices and the nature of patient contact in physicians and nurses at a neonatal intensive care unit (NICU) in Ghana. The study was descriptive and cross-sectional, lasted two weeks, and the amount time of observation daily was 5 hours. The researchers assessed compliance to alcohol rub as well. Compliance to hand washing before and after patient contact ...