Discuss and illustrate how organizations and individuals should handle these challenges. Emotional labor is a type of emotional management, which entails the management of emotions in the workplace. The management of emotions in the workplace is extremely important especially when an individual is working in a service based industry. The three main aspects of emotional labor are; planning, effort, and control . The events at work place have real emotional impact on the employees. However, negative emotions, such as, sadness, stress, hostility, guilt, fear, and anger, increase the predictability of workplace deviance and how the outside environment views the organization. This ...
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What are human and organizational costs of emotional labor and /or toxic emotions?
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