Was our staff friendly? Did you get the assistance that you needed?
Were all your questions answered?
Were you satisfied with your overall experience today? Would you recommend our service to your family and friends? (Smith, 2014; Physician Practice Resource Center, n.d.)
Method or Instrument for Gathering Data
A Likert-scale survey will be used for gathering data. A Likert scale uses “fixed choice response formats and are designed to measure attitudes or opinions” (McLeod, 2008). They measure the levels of disagreement or agreement under the assumption that it is possible for attitudes to be measured. The survey will be distributed in print format, which is preferred to an online or ...