Organizational structure influences the service delivery of the organization. Different organizational structures are used in healthcare organizations. These include bureaucratic structure, matrix, flat structure and hybrid organizational structure. Common in most health organizations is the bureaucratic structure that uses a top-down approach of management. However, due to certain challenges, organizations are using a hybrid organizational structure, as it eliminates the problems of using a single organizational structure.
A bureaucratic organizational structure consists of four basic characteristics. According to Finkelman and Kenner (2013), division of labor is a distinguishing characteristic of bureaucratic organization. Division of labor involves the specialization of ...