1. Maintaining confidentiality of customers’ personal details A travel agent, during the course of his employment will come across information of a sensitive and confidential nature, like bank statements, business plans, asset information, passport information, educational background, to mention a few, when they apply for overseas tour packages. The agent must take every effort to maintain confidentiality.
2. Carrying out due diligence in providing cost effective tour packages A travel agent may provide local, national and international ticketing and travel services to customers. He should present the services from different air carriers, trains as well as hotels and resorts, ...