Kaiser Permanente (KP) is a managed care company based in California; with a mission to provide high quality, affordable health care service to the community it serves (“Kaiser Permanente, News Center,” n.d.).
KP offers member services such as complaints regarding the medical service used, questions or comments about the chosen health plan, questions or comments about the KP website. A member can use the website to communicate to the concerned department of KP (“Kaiser Permanente, Member Services,” n.d.).
New/ current/ upcoming technology
In KP, the medical records of member patients are not stored on paper, but on most advanced and secure electronic health ...