Introduction: What is the Malcolm Baldrige National Quality Award?
The Malcolm Baldrige National Quality Award is an award that is given to U.S. businesses with excellence in their quality improvement and quality management. This award has very high-quality standards that a company should maintain, and if a company wins the award, it means that it can boast of excellence in the quality of its processes, consumer satisfaction, and systems (Wilkinson, 2013).
The Malcolm Baldrige National Quality Award was created by Public Law 100-107
signed into law by U.S. Congress in 1987. Only U.S. companies can be given Malcolm Baldrige quality awards, however, the award is well-known and recognized globally. It is interesting to know, that this award is given by ...