Organizations operate in a dynamic and unpredictable environment characterised with uncertainties, change in prices and consumer behavior. Each organization adapts a different approach to address the challenges it faces in the business arena and increase. Although organizations face almost similar challenges in their operations, they differ in their mission, goals, objectives values and philosophy statement. Some of the existing organizations deal with manufacturing and processing of different range of products while others have specialized in rendering services. In other instances, organizations combine rendering of services and manufacturing of products in order to maximize their profit.
Organizations perform different roles, duties and responsibility in the society. Despite this variance, organizations can be grouped into three main categories namely; public agency, private company and non-governmental organization/non-profit organization. Public agencies are organizations and institutions that provide services directly to the people (Ledingham, & Stephen 56). In most cases, public agencies are established, funded and supervised by the government. They have the obligation of executing specific duties, roles and responsibilities. An excellent example of public agency is London Police Service Department. Private companies are business entities established by investors. They deal with manufacturing and processing products as well as render services to the consumers. Bank of America is an example of a private company. Non- government organizations are non-profit making organizations which provide humanitarian and charity services to the society. Save the Children is an example of non-governmental organizations in United States. However, the question that needs to be addressed is how interpersonal relationship affects London Police Service, Bank of America and Save the Children organizations in attaining their goals.
London Police Service is a public agency committed in providing adequate security to the community and embraces honesty, professionalism and accountability. The main goal of the agency is; “To create a secure community by providing adequate security and enhance public safety”. Interpersonal relationship plays an integral part in ensuring the agency attains this goal. Lack of cordial relationship between police officers and the members of the public will affect the agency performance. London Police Service obtains vital information from the members of the public on matters related to security. The agency needs to relate well with members of the public so that cooperate effectively with the public. On the other hand, police officers should relate well with one another and the management. This move will promote cooperation; improve performance and increase efficiency (Hal 98).
Bank of America is a financial institution that renders financial services worldwide. The goal of the bank is to satisfy its clients’ financial needs and help them develop financially (Bank of America 1). The success of the bank squarely depends on its relationship with clients and the interpersonal relationship between bank management and the employees. The bank will increase its market niche and profit margin by maintaining mutual and cordial relationship with its clients. The bank employees should treat their clients with respect, dignity and courtesy so that to win consumer loyalty and trust. Lack of cordial and mutual relationship between the bank and its clients will lower profit margin and market niche. Consequently, the employees of Bank of America should relate well with each. This move will increase the bank’s efficiency and performance. The bank should maintain high interpersonal relationship with the community by engaging in community based programs.
Save the children is a leading non -governmental organization that helps needy children and families globally (About Us-Save the Children 1). The goal of the organization is to improve the living standards of children worldwide. Interpersonal relationship remains key in ensuring that this organization attains this goal. Employees working with Save the Children organization should maintain a healthy relationship so that to will improve organization performance. The organization management should treat the employees with respect and dignity; an idea that will foster healthy relationship between the involved parties. Lack of mutual and cordially relationship between the involved parties will lower performance.
Managing interpersonal relationship differ depending on the type of organization. Although all organizations need to maintain healthy interpersonal relationship, profit oriented organizations such as Bank of America deserves to maintain high level of interpersonal relationship than non-governmental organization and public agency. Bank of America needs to maintain high level of interpersonal relationship with clients because the success of their business depends on how well they treat and relate with their clients. Additionally, employees’ of Bank of America need to maintain high level of interpersonal relationship in order to enhance organization performance and increase the profit margin. Therefore, interpersonal relationship remains an imperative component that need to be addressed in any organization.
"About Us-Save the Children." Official Site-Save the Children. Version 1. Save the Children Federation, 4 Feb. 2002. Web. 5 Apr. 2013.
Ledingham, John A., and Stephen D. Bruning. Public relations as relationship management a relational approach to the study and practice of public relations. Mahwah, N.J.: L. Erlbaum, 2000. Print.
Bank of America. (2011, February 6). Bank of America | CSR Report. About Bank of America | Service, Commitment & Philanthropy. Retrieved April 5, 2013, from >http://about.bankofamerica.com/en-us/global-impact/csr-report.html#fbid=HEkKHm12lC2
Hal G.,, Rainey. Understanding and Managing Public Organizations. San Franscico: John Wiley & Sons, 2009. Print.