Lack of motivations and encouragements
In most cases, the employees’ efforts are not appreciated. The company neither motivates nor encourages its workers. Instead, the treatments the workers receive always kill their enthusiasm and the willingness to produce good results. They simply work as a formality, and with very little interest, if any.
The remuneration offered to most employees is below average considering the type of work they handle. Also, the company has completely failed in the use of incentives as a tool for motivation.
Non-flexible working environment
There is no flexibility of the working environment due to the rules and regulations. For instance, due to the heavy work load, some workers are forced to go into overtime, which in most cases, are neither noticed nor paid. Others, especially in the Sales and Marketing Department, are sometimes forced to spend their personal money while in the field. This money is never refunded. The company has also thwarted the employees’ efforts to form a union. With such a union, the workers can collectively bargain so that their interests are taken into account.
Workers experience several cases of discrimination from their bosses and the company at large. The bosses constantly look down upon the workers, and at the same time use abusive terms. This is highly demoralizing. Also, cases of gender discrimination have been witnessed when it comes to promotions and assignments of duties. In some cases, females have similar qualifications with even more experience compared to their male counterparts, yet they are never considered for some positions.
Based on the above findings, it is evident that the Company’s relationship with the employees greatly contributed towards the poor performance in the last two years. The company wanted to make more profit as it lowered the expenses on the employees. By either failing to pay the workers appropriately, or failing to offer incentives, the company demonstrated that it was not ready to incur extra costs even if this would lead to the improvement of quality of services offered by the workers. This was a very cheap strategy which proved to be expensive in the long run.
The company should improve its relationship with the employees by considering the following:
Motivation and encouragements
The company should revise its remuneration rates as it actively engages in the use of gifts and incentives as a strategy for motivation. Other motivational strategies should also be considered.
The working environment needs to be improved. The employees’ work load should be equivalent to the payment offered. The workers should also be allowed to organize into a union as this is beneficial to the company at large.
The company should completely eliminate the cases of discrimination. The bosses must polish their language and consider other workers as equally important.