What is this dispute about for Kelly?
The current case is about negative emotions and disruptions in cross-cultural management and communication. Kelly has come to Japan with the motive of perfecting her Japanese and also spend some adventurous and fun-time around before getting engaged into professional life. Based on her four months’ previous experience of Japanese culture, she believed she could adjust well in Japan and adopt its tradition and work practices easily. However, the transitioning to diverse culture of Japan, gender roles, informal societal traditions and communication issues invoked negative emotions in Kelly which distorted her relations with her supervisor Mr. Higashi. Kelly, however, followed ...
