Dear Mr. Coyle,
We regret to inform you that your demand for refund amounting to $15,000, representing the cost of your trip has been denied by the company. We are sorry to hear that the Kodak FUNSAVER camera malfunctioned and as a result, all the pictures taken during your trip can no longer be recovered. We want to inform you that as of last year, Kodak had issued recall notices to the stores selling FUNSAVER cameras after the company received complaints of product malfunction. The company has decided to replace all FUNSAVER cameras sold within a specific period indicated in our notice. In your case, it appears that you failed to read the recall notices that were posted in these stores where the FUNSAVER cameras were sold.
We truly understand your predicament, and as way to compensate for your loss, the company has decided to provide you Kodak’s latest model of digital camera worth $225. The actual retail price of this new digital camera is more than double the cost of what you spent to purchase the FUNSAVER cameras. The latest Kodak digital camera now contains an LCD panel which allows you to view images stored immediately, which lessens risk of losing photos that were taken. Included in this letter is a special voucher under your name, which you can present to the store where you purchased the FUNSAVER cameras for you can claim Kodak’s latest model of digital camera.
Should you have further questions, please do not hesitate to call our customer service hotline posted below from 8 in the morning to 5 in the afternoon, Mondays to Fridays. We hope to hear from you soon.
Very truly yours,
Customer Service Manager for Kodak