Chapter one
Introduction
1.1 Background of the study
In Nigeria, traveling by road has always been a nightmare because roads are in a terrible condition. There is no reason for having the poor roads because a lot of money is set aside to maintain and reconstruct them. The condition of Nigerian roads especially those getting into the city require immediate attention and thanks to Ratcon construction company which intends to enforce a total quality management on the same. For almost 20 years, total quality management abbreviated as TQM has been a major term for improved productivity. Total quality management is much older than 20 ...
