“Case management’’ is understood to have originated from the process of moving cerebral health patients out of the institutional care and into the group of people in the USA and UK in the 1980’s.The word management implies direction and power, that something more happens than would happen by possibility or through the individual’s own initiatives. Any association which deals with cases might be said to practice case management and their approach to it might be called case management approach. Case management process consists of numerous steps or sub-processes that are recurring, iterative and recursive rather than linear in natural world and applied until the client’s wants and wellbeing are met. The steps include screening, stratifying risk, assessing, implementing, preparation, follow-up, transitioning, evaluating outcomes and post-transitioning statement. The process, with special involvement by case managers, work together with clients and their support systems to assess and recognize the care options accessible to the clients; recognize what is superlative to meet their wants; and institute accomplishment to achieve their goals and meet their wellbeing and prospect. This class was too detailed and I benefited a lot. I thought that one could become a case manager voluntarily but I was wrong since one has to meet the qualifications that are required. This lot-people with disabilities-according to my understanding has been neglected for decades, and it was my time to bring change. This belief changed as a result of my experience since I discovered that the government was doing a lot in helping these people although it is a fight that calls for everyone to play part in it. Case management process is playing a greater role in controlling and preventing these problems and the fight should continue. I thought that case management was all about filling forms but this insight was not true-it was more than that. Positive changes must be employed in making realistic decisions in today’s world and also in the coming future.
I had taken various counseling programs that were being offered in the institution and attended workshops/seminars so as to stay relevant in this field. Case management in the bucolic financial counseling context meant a way of tailoring assistance with early intervention to vulnerable clients or to clients with exceptional circumstances. case management according to my understanding meant a collaborative process of evaluation, facilitation, scheduling and sponsorship for services and options to meet up an individual’s holistic wants through contact and accessible resources to endorse quality cost efficient outcomes-To my surprise, case management process keeps on evolving like living creatures does, but the growth is catalyzed by the needs to keep the clients more comfortable than they were in the beginning. Case Management has extensively been adopted across diverse settings in the human services and health sectors as far as service delivery is concerned-this process are synchronized by the case manager who ensures that the plan is developed appropriately, clearly contracted and monitored for efficient and fiscally accountable service stipulation based on particular and desired outcomes. Case Management has been adapted to a wide array of settings including care for the aged, and people with disability and cerebral health settings. I can’t regret having taken this course since the voids that were in me were completely filled-thanks to it in-depth coverage of the course.
I entered the first class expecting to hear from the instructor on how to give clients advice and helping them through their problems-the knowledge that I had acquired in my earlier classes. To my surprise, Case management is much different, and better, than I had originally thought. Several meaningful ideas and concepts were presented in the readings, for example case management is defined as the process for assessing the clients’ total situation and addressing the needs and problems found so as to improve the quality of life of the client (Ling, 1999). This really laid a good foundation on my career (Moxley, 1989). I learned that the key to solving a problem thoroughly, is taking time and avoiding a situation where I am in a rush since I amdealing with people who are experts in covering their problems and a rush would only mean that some problems will be left uncovered thereby creating a good environment for them breeding and worsening the situations even more (Ling, 1999). From the class discussion, I came to find out of the existence of an act, Health Insurance Portability and Accountability Act, passed in 1996 that requires agencies to inform clients of the agencies privacy and confidentiality procedures. Agencies are required to protect health information from an inappropriate access by others since the clients have the right to keep information private. I thought that discussing with clients relatives about the problem at hand would be helpful, but from the class discussion, it is not ethical without the consent of the client-the client has the power of taking legal action as far as the confidentiality procedures are bleached and this would see you suffering in a police cell (Ling, 1999).
As I progressed in the course I learnt that case management is a broad field and in order to make work easier in handling these infinite problems, different levels are assigned depending on the needs and abilities of the client such as; administrative-little assistance required from the management support, resource Coordination-clients are experiencing problems handling their treatment and require support Intensive-clients need considerable support and supervision to remain in the community, Targeted or Blended-clients having the same case manager (Powell, 2009). As we progressed in the semester, I learnt of the significance of monitoring the progress of the client .the case manager’s responsible of monitoring the services being given to the clients so as to prevent wrong treatment or service (Powell, 2009). In the semester learning, it was my duty to help clients plan for the future but for this goal to be achievable, I have to collaborate with clients on finding pathways to their goals and ideas since they are the pilot of their life. My task is to assist and not to dominate the state of affairs leaving the client with no room for participation. This really shaped my tactics on how I should effectively handle my clients instead of carrying all their burdens like I thought before entering this class-you must understand who owns the problem. Also to catalyze the recoveries of the clients, it is necessary to bring in peer support-peers who have had similar problems and recovered. This peer support counselors often have tips that workers do not have (Moxley, 1989).
As evidenced by all of the fresh insights I have acquired, my thoughts concerning what case management is having as well altered considerably. One of the prevalent changes in my belief is connected to the responsibility and goals of a case manager. I didn’t have a lot of an idea earlier, but even what I contemplated to be true about Case Management actually wasn’t. I have well-read that being a case manager isn’t the same as being a counselor. A case manager doesn’t crack their client’s problems for them – their key aim is to pass on services and be helpful in helping a client to accomplish their own self-determined goals. At some point throughout the neighborhood, it was said that caseworkers’ everyday jobs are not to bestow solutions, but to a certain extent to bestow options. I also did not comprehend before taking this course group that the information was going to be as skill-oriented as it was which I really am grateful for. I came to understand that, despite the clear variations with clients, a caseworker’s exertion is very much consistent (Moxley, 1989). The same universal processes and forms stay alive for each client.
There are many skills and lessons that I have learned that I will apply to my profession and my life in general. I am now an expert in this field and I believe that I can give the best services to my clients. As the semester progressed, my understanding also grew and my social life has also improved drastically since I can now relate well with people around me-ethics work magic (Ling, 1999). This course really polished my skills and knowledge that I had acquired before joining this lesson. Case management has been very helpful to me, and I can encourage my fellow counselors to enroll for this course since it offers in-depth knowledge in matters related to professional counseling-case management is 100% compatible with counseling courses and failure to enroll for this course, you will be doing yourself a great injustice.
Through a reflective procedure of analyzing knowledge and experiences, we start to be outfitted for deed. Throughout the course of this class, I have learnt a lot about Case Management processes and also how to be an efficient case manager myself as well as a counselor-professional counselor (Powell, 2009), Because of my knowledge and reflection I am on my way towards being able to turn this comprehension and information into deed which is my individual objective and the reason I am keen to study much – may the wisdom and reflection carry on.
Ling, C. (1999). Case management. Englewood, Colo.: Skidmore-Roth Pub..
Moxley, D. (1989). The practice of case management. Newbury Park: Sage Publications.
Powell, S. K., & Tahan, H. A. (2009). Case management (3rd ed.). Philadelphia, Pa.: Lippincott Williams & Wilkins.