Employee performance is an area, which requires adequate management. Management can enhance employee performance through training and motivation. Similarly, employee performance can be monitored through assessment. This exception report describes a situation in which the performance of some employees, to whom additional duties were delegated, surpassed management’s exceptions. Managing this situation is useful for the firm in several ways. One is that it will foster innovation among the identified employees through motivation and empowerment. Secondly, it will facilitate employee-rewarding process; the employees who have surpassed the management’s expectations will be presented with commendations for providing additional services while managing their assigned responsibilities efficiently. Additionally, managing employee performance in this situation would aid the identification of expertise among employees, thereby improving business productivity.
This situation falls under employee-assessment, whereby the performance of workers is evaluated to establish the effectiveness of empowerment programs. When employees are underperforming, they may be recommended for remedial training based on the issues highlighted in an exception report. Similarly, when they are performing above the expectations, the details in an exception report can be used to decide the type of commendation they should receive. In this case, this report identifies when to reward an employee for outstanding performance.
The appropriate standard of performance in this situation is the effect of the duties undertaken on the productivity of the organization. All the employees assessed in this case stepped in for their colleagues while they were ill; the exception is that these employees did not boycott their duties during this time. In other words, they performed their duties simultaneously with those of their absent colleagues. Assessing the firm’s productivity in this period, therefore, will aid the evaluation of the performance of these workers.
The exception report for this situation entails a summary and detailed table illustrating the changes in productivity over the time some employees were absent. The design incorporates the names of employees who stepped in for their colleagues, the departments in which they work the date column, the average productivity levels, and the percentage change in productivity. Exceptional data will be highlighted using a distinct color from others, for easy identification. The table below is a sample of the exception report for this situation.
The firm manager designed reward packages to award the listed employees as a way of commending them for providing additional services to the firm while still undertaking their duties efficiently. Examples of rewards under consideration were remuneration, promotions, and employee treats such as vacations. The rationale for rewarding these employees is to make them feel recognized; rewards make employees feel that their efforts are recognized, and are a way of motivating them. Additionally, the manager sought to know why the productivity levels had not been changing significantly, as they had during this time. Since company productivity increased substantially while some employees were absent, it implies that the absentees had not been effective in carrying out their tasks. The corrective measure in this case was recommending remedial trainings to the absent employees to improve their performance.