The only thing that is constant in life is change; this is especially true for organizations when the organizations’ corporate values are not in line with its mission and vision statements and that is where strategic transformation programs come in. The mission and vision of most organizations is to be the key players in whatever industry they are in sadly this gets lost in the daily operations leading to lack of focus and a decline in service provision. The corporate values should be focused on the customer right from the production process through to marketing and finally to sales, this is the only way to align mission statements and corporate culture. It involves strengthening the core competencies and best practices of an organization and constantly changing them according to the prevailing market demands so as to maintain a competitive edge while providing high quality services to customers.
Before strategic transformation programs are implemented, management has to do analyses of both the market and their competitors and tailor the program towards achieving the set goals. The program has to use the top down approach which entails having properly trained mangers that are charismatic enough to convince the employees to buy in and bring them along to be part of the transformation process. It involves empowering employees to be more proactive and to think outside the box when dealing with customers and other partners. A charismatic manager is one who motivates his employees, is able to reach out to them, which in turn enables them to give 110% to the task at hand while leveraging on the resources available to so as to take the organization to the next level. This is the only way to make a strategic transformation program work by first finding out the needs of the market and then ensure that all stakeholders are on board from management to the employees.
Johnson, Hesston. “Strategic Transformation: Mentoring Change” Ezinearticles. Web. (nd)
Harrington, Richard. Tjan, Anthony. “Transforming Strategy One Customer at a Time” Harvard Business Review. Web. March, 2008.