Traditional bureaucracies are not designed to provide custom made products to individual customers. This is because traditional bureaucracies primarily have a traditional inclination. This means that they are more designed to giving the best possible results to the managing authority as opposed to making it easier for the customer to access certain services that may be relevant. This means that these traditional work frames are designed to meeting the needs of the managing authority and ensure that the managing authority has a very easy time all at the expense of the customer. The attention that should be paid to the customer is thus paid to the managing authority instead.
Team evaluations are more often than not unfair because hard working and competent individuals are categorized with their counterparts in the same group who are less focused and less hardworking. Thus, there are members of the group who tend to benefit from the head work of fellow group members while contributing little to the progress of the group themselves. These are lazy members of the group who more often than not do very little for the group yet end up sharing in the glory of the group along with other hard working members of the group. There are however, other members of the group who work hard and ensure that the group flourishes in terms of the successes of the group in comparison to other groups in the same field. These people clearly carry the entire group on their backs along with their lazy counterparts who do preferably little for the group yet end up sharing in the glory of the group along with the other more competent members of the group. This can, however, be changed by evaluating a system that does not stop at group evaluation. This system should go further thanan analysis of the group and also focus on individual members of the group as well as their respective contributions to the general results by the group.
Public organizations should become more customeroriented. This is because many workers in public organizations could not care any less about the customer as opposed to the private sector. These workers focus primarily on ensuring that their shifts are over irrespective of whether they do any actual work during the shift.Public organizations are a nightmare, to say the least, as far as customer service is concerned. The worker’s in these organizations take very little in as far as ensuring that the customers have an easy time and access all the necessary services that they require. This means that there is no consideration of the customer and their preferred form of service in these organizations. Customer service is not a priority as far as these organizations are concerned, and this explains why an increasing number of people prefer services from organizations with more private inclinations be they hospitals or other service organizations such as banks. The case in question can be used as a model for this organization because it emphasizes on competence and teamwork.
A major impediment in implementing customer oriented services is the mentality of the workers. These workers do not care about the customers. As such, they provide shoddy services to the customers that is substandard. This mentality of the workers also provides a false sense of competition within the workers. Thus instead of working as a team they engage in competition that is non-productivity.