The company that I have chosen to undertake my research is Senior Care Company which is a healthcare system company. Senior Care Company requires an Enterprise Information System that will totally robotize its business operations. The organization has been encountering a few challenges with the current framework. The current framework is included an electronic framework for some of operations, for example, preparing of the solution requests, treatment of requests, stock, and charging administration methods. The majority of these procedures are incompletely paper-based. Senior Care Company utilizes a blend of Microsoft Excel spreadsheets, and Microsoft Access database and obsolete exceptionally conveyed charging programming running on PCs. The information system that I have chosen to interview the users is that of Enterprise Resource Planning software that is used to manage the enterprise data flow within the company in order to achieve the needed information and business processing. The new enterprise system will be used in the management and automation of Customer Support Activities and supply chain. The supply chain will be used to manage the system processing of data.
Government regulatory bodies
Stakeholders of the medical facility
ERP system and the databases that are used
Medical record system that is used in the system
The actors of the system include:
Care provider – is the person who interacts with the patient. They are the nurses and the medical personnel in the healthcare facility
Clerk – this is the actor who is tasked with entering the details to the system. Their role is to get the details of the patients to the system and have the details of the other actors to the system
Pharmacist – they are the ones who will supply the drugs to the healthcare facility
System – it is the information system which will be used to automate the entire business. The role is to have the procedures and medication achieved in the entire working of the business.
Delivery person – this is the person who will deliver the drugs to the hospital. They will interact with the system in that they will have to give the details of the consignment that they have.
Senior Care Company has been encountering troubles with the present framework in terms of achieving business goals. The framework that is utilized is comprised of an old form charging framework and a manual preparing of remedy requests. The troubles experienced by the organization has required for a coordinated data framework that will robotize every one of the operations in the organization.
One business requirement is to have the supply chain managed and integrated with the concerned parties. This will enable the company to have all the procedures and the entire business concept of the supply managed by the enterprise system. This report gives subtle elements of the Functional Requirement of the new framework (Dennis, Wixom, & Tegarden, 2015). The utilitarian prerequisites distinguished are intended to take care of the considerable number of issues that the organization has been confronting with the utilization of the old framework.
Another business requirement is to integrate the processes of the stakeholders of the company. The Senior Care Company needs a usage of an Enterprise Information System that will take care of the issues confronted by the organization and enhance its productivity and yield. The organization needs an Enterprise Information System that will mechanize all the Customer Support and Purchasing frameworks exercises.
Another business requirement is to have business processes automated for better recording and retrieval. Capacity of the framework to give coordinated usefulness that has the capacity consolidate the real segments of buying, client support and the whole organization process with heaps of productivity, unwavering quality, exactness, and adequacy. This will thusly expand the organization's benefit.
When all is said in done, however the present framework has been working with no constraint, the development of the business will achieve an expansive number of issues that should be tended to by executing another framework (Hoffer, 2012). Notwithstanding taking care of the named issue, Senior Care Company will have the capacity to have obliged month to month reports that will investigate information for exact choice making and in the meantime give a premise of assessing the patterns in the business and subsequently give a premise being in front of the contending firms.
The framework will just cover exercises and process in the client backing and the acquiring frameworks. The other division, for example, charging and worker administration modules will be incorporated later.
Dennis, A., Wixom, B., & Tegarden, D. (2015). Systems analysis and design: An object-oriented approach with UML.
Hoffer, J. (2012). Modern Systems Analysis and Design, 6/e.