Introduction
Even though empathy has been considered as a basic human trait, many leaders fail to display it in their behaviour. Empathy has been described as one of the most important traits among leaders as it enables leaders to understand the problems of their employees and understand the diverse perspectives. When leaders display empathy towards their employees, it goes a long way towards encouraging employees to perform better. Many employees are inspired by leaders who display empathetic leadership traits. This happens as leaders displaying compassion and flexibility towards their employees are easy to work with and desired by most employees. ...
