1. Essay Database >
  2. Essay Examples >
  3. Essays Topics >
  4. Essay on Media

Analyze The Communication Situation Case Study Example

Type of paper: Case Study

Topic: Media, Customers, Entertainment, Tourism, Services, Newspaper, Cruise, Travel

Pages: 2

Words: 350

Published: 2020/01/30

1. What audiences will you need to consider in your response?
Since the letter was published in the local newspaper, the response should also be published in the same local newspaper to cater to the particular audiences who read this newspaper within the local community. The response should be sent to the editor of the local newspaper and be requested to be published as a response to the disgruntled customer who allegedly complained on the service and entertainment in the recent cruise. As such, the readers who have apparently read the complaint could also read the response from the point of view of the cruise line.
2. What medium or media should you choose?
As indicated, the same local newspaper should be used; since it would specifically respond to the complaint letter sent by the disgruntled customer. This is the most appropriate medium to directly address the specific issues that were publicized.
3. If the letter had been published in a travel publication widely read by travel agents and cruise travelers, how might your course of action have differed?
If the letter had been published in a travel publication, which is widely read by travel agents and cruise travelers, a most appropriate response to the disgruntled customer should also be published in the same travel publication. This strategy is needed to ensure that the audiences who could have read the complaint would be illumined on the apparent cause of the complaint which should be effectively addressed in detail in the response. The cruise line should emphasize that this could be an isolated incident; but be relayed in a cordial and respectful manner that would appease the customer who complained; and that there was no intent to dissatisfy the customer, in any way. As such, as head of the public relations, one should also stress that a majority of the cruise line’s customers are, in fact, significantly satisfied with the service and entertainment offered through providing results of recent customer satisfaction surveys and feedbacks.

Media
Customers
Entertainment
Tourism
Services
Newspaper
Cruise
Travel
Letter
Complaint
Audience
Publication
Audiences
Disgruntled
Cruise Line
Complained
←  Previous
Child Obesity Research Paper
Next  →
4life Transfer Factor Plus Tri-Factor Formula Research Paper Examples

Cite this page

Choose cite format:
  • APA
  • MLA
  • Harvard
  • Vancouver
  • Chicago
  • ASA
  • IEEE
  • AMA
WowEssays. (2020, January, 30) Analyze The Communication Situation Case Study Example. Retrieved January 22, 2021, from https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/
"Analyze The Communication Situation Case Study Example." WowEssays, 30 Jan. 2020, https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/. Accessed 22 January 2021.
WowEssays. 2020. Analyze The Communication Situation Case Study Example., viewed January 22 2021, <https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/>
WowEssays. Analyze The Communication Situation Case Study Example. [Internet]. January 2020. [Accessed January 22, 2021]. Available from: https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/
"Analyze The Communication Situation Case Study Example." WowEssays, Jan 30, 2020. Accessed January 22, 2021. https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/
WowEssays. 2020. "Analyze The Communication Situation Case Study Example." Free Essay Examples - WowEssays.com. Retrieved January 22, 2021. (https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/).
"Analyze The Communication Situation Case Study Example," Free Essay Examples - WowEssays.com, 30-Jan-2020. [Online]. Available: https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/. [Accessed: 22-Jan-2021].
Analyze The Communication Situation Case Study Example. Free Essay Examples - WowEssays.com. https://www.wowessays.com/free-samples/analyze-the-communication-situation-case-study-example/. Published Jan 30, 2020. Accessed January 22, 2021.
Copy

Share with friends using:

Removal Request

We accept sample papers from students via the submission form. If this essay belongs to you and you no longer want us to display it, you can put a claim on it and we will remove it. Just fill out the removal request form with all necessary details, such as page location and some verification of you being a true owner. Please note that we cannot guarantee that unsubstantiated claims will be satisfied.

REQUEST THE REMOVAL

warning iconNote: this sample is kindly provided by a student like you, use it only as a guidance.

Calculate Price And Order An Essay
+
-

275 words = 1 pages double-spaced

Approx. price
$12
order now
submit your paper submit your paper submit your paper Submit Your Paper

Our services

Related Essays

file icon

Good Research Paper On Factors Encouraging Use Of It In Healthcare
file icon

Good Example Of Essay On Cultivation Theory
file icon

Abstract2 Reports Example
file icon

Good Essay About Economics Of Corruption
file icon

Organisational Strategic Choice Report
file icon

Free Motown Research Paper Sample
file icon

Example Of Case Study On McDonald’s
file icon

Free Essay On Marketing Plan For Bodybuilding.Com
file icon

Good Communicating With Media Essay Example

Related Topics

Types of Case Studies
Types of Case Studies
Contact us
Chat now