The quality management process in a process by which the quality of the products that are delivered to the clients is managed to make sure that it is the best. This process is very important considering that clients will always opt to go for products that are of the best quality; thus increasing the profit margins that the company will experience. Some of the quality management processes commonly used in companies today are TQM, ISO 9000, and Six-Sigma (Shankar, 2009).
The company is this scenario has decided to use six-sigma as its quality management process so as to eliminating any errors that may occur in the production process. This process was originally developed by Motorola in 1986. This process will ensure that the clients receive the best quality of products from the company in that the company will create a new department that will specifically cater for making sure that the products are of the right quality.
The Quality Management Process
The quality management process that will be used by the company will be six-sigma. In this strategy, the company will mainly focus of on improving the quality of output processes through identifying and removing located errors in the production process. Some of the errors that must be eliminated to improve the quality of output processes include; statistical errors where six-sigma is used to make sure that all the data recorded must be accurate so as to help in the analysis process (Shankar, 2009). The company must make sure that all data recorded is accurate and reliable as any inaccurate and unreliable data may prevent in improving the quality of management. It is also necessary to note that all the data collected must be complete because any incomplete data may also hinder the process of improving on the quality of management, which is the most salient part of the company.
Another error eliminated using six-sigma is inadequate actions towards the queries that are raised by the clients. Client satisfaction is essential in increasing the profit margins; thus the company must be able to take up the queries raised by the client and take necessary action (Tennant, 2001). Hence, by improving on this, the company can effectively increase the quality of management offered by the company towards the clients, which will help in increasing the customer base in the company. This quality management process takes into consideration the industry requirements, considering that services offered in the manufacturing process will also be a determining factor in determining the overall satisfaction that the client will have towards the products offered by the company.
Therefore, to implement the process, management and employees will undergo a training program that will equip them with the necessary skills needed to increase the satisfaction levels of the clients. In the training program, management and employees will be taught on how to handle any queries clients may bring up with regard to the products offered by the company. The company must be able to create new positions in the management that will specifically deal with the clients’ queries. The new position to be created will be the Quality Assurance Department that will specifically cater for the quality of the products or services delivered (Breyfogle, 2003). Also, the department must deal with client comments and suggestions, and latest improvement procedures that might keep clients satisfied all the time.
A technique that is used in six-sigma method is benchmarking where the management and employees must compare the performances of departments in the company. This will assist in identifying departments that will need to be strengthened. Another technique that can be used is brainstorming. In this technique, the management and employees will have systematic ways of generating ideas that may prove to be crucial in problem solving, research, and development (Breyfogle, 2003). A tool that will be used in quality management is an affinity diagram. It is used to categorize the ideas brought forward thereby making it easier to sift and prioritize the ideas. Another tool is the Pareto chart, which may be used to analyze the frequency of certain events thereby helping to develop measures that can be used to prevent such events (Breyfogle, 2003).
There will be some changes in the management of the quality of products being delivered to the clients. These changes are to be effected in the company immediately because they will help to increase the satisfaction and confidence that the clients may have towards the products offered by the company. In the implementation of the changes, every employee will undergo a special training program that will equip them will all the relevant information that will be useful for improving the quality. This training program will be offered by the company for free, and all employees must attend and will be held in the company’s premises. The dates will be communicated immediately after confirmation, and will be posted on the company’s notice board and the company’s website so that all the employees may be aware.
In conclusion, six-sigma is a quality management process that specifically caters on eliminating the errors in the production process. In this scenario, some of the errors that were identified and discussed included statistical errors and inadequate action towards queries raised by the clients with regard to the products offered by the company.
Breyfogle, F. (2003). Implementing Six Sigma in Company Situations. Miami, MI: Miami University Press.
Tennant, G. (2001). Six Sigma: SPC and TQM in Manufacturing and Services. Oklahoma, OK: Cengage Learning.
Shankar, R. (2009). Process Improvement Using Six-Sigma. Chicago, CH: Chicago University Press.