Overview of the Industry
Over the last five years, the Singapore taxi industry has seen tremendous changes, most of which have resulted from the development of private app-taxi companies. The introduction of the taxi bookings apps in 2013 was marked by an explosive growth of the demand for the app based taxi services from the main global players that is Uber and Grab car. Over the years, this has continued to affect the traditional taxi operators; according to research, the advent of the taxi app companies has reduced the regular taxi earnings by 20 % (Lee, 2015). This has been the main concerns for ...
