Introduction
Value creation by an organization is the end product of a complex process comprising series of action often referred to as value stream mapping or process flow. Imperatively, the customer, either internally or externally, is attracted by the value that flows to them and not in measurable degree of an organization’s struggle for its products or in the products that flow towards customer value (Faulkner & Badurdeen, 2014). Therefore, managers in a global supply chain must concentrate on a particular product’s value stream and customers can improve it so that both the customer and the organization can benefit. ...
