Chapter 7 – Listening (19 questions)
1. Percentage that listeners remember after hearing a message Right after hearing a message only about 50% of people remember the message. Within 8 hours the 50% drops to 35%, after 2 months only 25% remember the original message. (Page 241) 2. Listen more than any other type of communication 3. Questioning and paraphrasing These are two techniques that show a speaker the listener is attentive. They also help the listener make sure he/she understands what the speaker is trying to say. They need to be learned and practiced to do well.
Questioning on pages 249 and 250
...
