Introduction
Outsourcing is gaining popularity in both the public and the private sector. During the mid-1990s, outsourcing was considered a viable solution to attaining cost control and improving production efficiency (Mani, Barua, & Whinston, 2010). Because of this perception, many companies started incorporating outsourcing in their business strategies and plans. As a result of the success that have been recorded in using outsourcing, many corporations are turning to outsourcing to support a range of functions ranging from logistics to customer relations. Companies cite different reasons for turning to outsourcing. The reasons are generally related to their rationale of turning to outsourcing. Some of the ...
