Introduction
Outsourcing is gaining popularity in both the public and the private sector. During the mid-1990s, outsourcing was considered a viable solution to attaining cost control and improving production efficiency (Mani, Barua, & Whinston, 2010). Because of this perception, many companies started incorporating outsourcing in their business strategies and plans. As a result of the success that have been recorded in using outsourcing, many corporations are turning to outsourcing to support a range of functions ranging from logistics to customer relations. Companies cite different reasons for turning to outsourcing. The reasons are generally related to their rationale of turning to outsourcing. ...