I agree with the statement that an individual should never avoid problematic issues that arise on a regular basis, but should rather exert every effort to resolve these issues. In this particular situation the primary cause of the conflict was information deficiency. Considering that the sales representative was new to the company, this employee did not have enough knowledge regarding the procedure of replacement of goods. Consequently, the sales representative misled the customer due to his/her lack of knowledge, which triggered a conflict between them in the aftermath. Nevertheless, the customer should not have shouted at the sales representative ...
Customary Case Studies Samples For Students
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