Executive Summary
Organizational change is the best approach for Wengart to take if it is to eliminate customers’ complaints and create a motivated workplace environment. In spite of the fact that its leaders seem to disapprove the ability of TQM model to create desired changes, it is imperative that all managers understand that one of the essential qualities of leaders is the ability to transform theoretical knowledge into practice through critical thinking. Kotter’s eight stage change model, in this case, improves the ability of every stakeholder to act accordingly since the model provides clear guidelines on how Wengart could develop ...
