The Lipton Tea is a company offering its services in several countries in the pacific region. Its needs for administration system are informed by the rapid advancement by the technologies applied in the payroll system, especially advancements in mobile banking. The company requires the establishment of a mobile banking business unit to administer the system and deal with issues that may arise and would comprise of about twenty personnel, mainly for the technical operations. The budgetary requirement for the establishment of this system is estimated to be $ 2 million.
The establishment of the mobile banking platform for the bank would entail the usage of mobile telephony to offer payroll services to employees. The ideal operational capacity of the system would offer virtually all the services that employees can get in the banking hall through the use of mobile phones, ranging from balance enquiries to requests for overdrafts. The system would be available for use by the entire banks current customer base, currently estimated at one million. The employees of the company, currently 51000 would also be users of the system.
The implementation of this initiative would require the creation of a mobile banking division, with a head who preferably has a background in banking technologies. Personnel requirement for the division will be twenty, composed of individual with technical training in computing and mobile technology. These would provide the technical support needed for the mobile banking administration system, and would have support from the other divisions of the bank, especially the customer care division. Since the skills of the current members of staff in mobile technology are wanting, a training for all the personnel in the company on the operation of the mobile banking system. The operation of the system would be full time, and thus the division would be working full time.
1.3. Purchasing policy
The existing organizational requirement for the procurement of such equipment requires the obtaining of at least three quotations from different suppliers. The company, in cases of technical provision of services, can get guided quotations, which in this case will be obtained from Siemens Co. Ltd, Huawei Ltd and from Samsung Ltd for the provision of the installation services of the system. The best quotation in terms of pricing and technical capability will be chosen. The chosen company will provide the required equipment, the installation and setting up of the service and the relevant training of the members of staff. They would also give the supporting services required in later dates.
Huawei Ltd of China offered the best option from the quotations, with its tender offering the best terms for cost and support services. Its reputation in the setting up of such systems is also highly rated, having successfully established similar systems in Africa and parts of Asia. The other two were rejected mainly because of the unsustainable costs of their quotations.