Ford Motor Company is a multinational automaker founded by Henry Ford in 1903. It is the 2nd largest automaker globally (FORD, 2014). The main driver of large scale organizational change at Ford Company is consensus management in designing automobiles. Previously, a lack of consensus had resulted in quality errors which severely dented Ford’s market share and customer satisfaction. To counter this, the company incorporated decisive and significant changes. This included the six sigma program aimed at enabling it reduce errors thus increase customer satisfaction.
Six sigma is a quality control program established by Motorola Company in 1986. It emphasizes data collection and analysis in order to reduce deficiencies in a company’s products and services (Patton, 2000).
Identification of goals and outcomes.
I aim to incorporate the six sigma approach in order to:
Improve overall quality of products and services.
Enable result-oriented processes with no more than 3.4% errors per million (Patton, 2000).
Increase customer satisfaction.
Plan for implementation.
My implementation plan will adopt the GTE telephone process migration model which comprises of three stages:
I will clearly define process boundaries at this stage, and establish a specific ownership process
In this stage, I will clearly define activities and processes through detailed organizational standard operating procedures. I will also establish customer requirements through the use of a survey instrument such as a questionnaire.
Here, I will:
Establish control points.
Assess the complete process.
Perform feedback and take corrective action.
Ensure continuous improvement.
I will include a Chairperson, CEO, Executive Vice Presidents, CTOs and Group Vice Presidents in the organizational structure.
Getting buy-in from employees and overcoming resistance.
I will incorporate employee training on the six sigma process to minimize employee resistance and encourage buy-in.
Role of Leadership.
Leaders will be mandated to:
Set clear visions;
Guide employees and;
Build employee morale.
Implication of organizational culture.
An organizational culture is a system of shared values governing employee behaviour in a company. It aids build employee morale and confidence.
Ford Corporation. (2014). Our Strategy Sustainability Report
2013/2014. Retrieved from Corporate Web Site http://corporate.ford.com/microsites/sustainability-report-2013-14/blueprint-strategy.html
Patton, Scott M. (2000). Consumer-driven Six Sigma Saves Ford
$300 Million Retrieved from Quality Management Web Site http://www.qualitydigest.com/sept01/html/ford.html