Essays on Six Sigma

Introduction

Six Sigma, ISO 9000, and Baldrige are all quality measurement systems used by different organizations trying to achieve excellence to increase customer satisfaction through improved performance. These three are some of the most popular approaches used today and offer different emphasis but there are some similarities that can be observed between them. This makes them compatible with each other and some organizations use all, part or some of the approaches together (SRI Quality System Registrar).

Six Sigma

Six Sigma uses a set of strategies developed by Motorola in 1985 to achieve work process improvement in organizations. The approach does this by ...

Introduction: Quality Tools Discussed In the Article

The main quality tools discussed in this article are SIPOC, fish bone, pareto, brainstorming and benchmarking. SIPOC is an acronym that refers to Suppliers, Inputs, Process, Outputs and Customers. It is a process improvement tool that helps team members agree on a common course of action in quality management. Fish bone is used to identify a different cause to an existing problem. Benchmarking involves comparing an organization’s quality policies to industry standards. Pareto analysis is used to indicate problems that need more attention than others do. Brainstorming is a process of generating multiple ideas about quality problems (Schindler, ...

Part 1

Ford Motor Company is a multinational automaker founded by Henry Ford in 1903. It is the 2nd largest automaker globally (FORD, 2014). The main driver of large scale organizational change at Ford Company is consensus management in designing automobiles. Previously, a lack of consensus had resulted in quality errors which severely dented Ford’s market share and customer satisfaction. To counter this, the company incorporated decisive and significant changes. This included the six sigma program aimed at enabling it reduce errors thus increase customer satisfaction.

Part 2

Six sigma is a quality control program established by Motorola Company in 1986. It ...

Abstract

Toyota has been the fifth largest producer of automobiles in the world by means of its unit sales, however, the over-emphasis of the company on the quantity has overlooked the quality of its vehicles. The increasing number of accidents incorporated by the vehicles of Toyota and numerous lawsuits against Toyota due to its quality issues resulting in the occurrence of accidents has questioned the integrity of the organization towards the safety concerns. In this manner, the ethical concerns prevail because the quality defects in its vehicles implies the life threatening situations for its customers. The company has faced large ...

HIV/AIDS has posed a great danger to most communities across the world especially in San Juan resulting to a lot of deaths being reported on a daily basis. What is worrying the most is the alarming rate at which people are being infected making most families lose their treasured love ones. The number of persons who were diagnosed with HIV/AIDS in San Juan by 2012 was estimated to be 19,067 (Jovet-Toledo et al., 2014). In 2013, it is reported that there were 743 new HIV infections while, in the US, it was 47,352 (Jovet-Toledo et al., 2014). ...

Part 1

Description of the program One of the most critical issues that are continuously posing great threats to the well-being of humans in the 21st century remains to be diseases which are untreatable. HIV/AIDS forms the bulk of the deaths that come from such illnesses. As such, there is the need to have in place programs that will effectively address this scourge. In many developing countries particularly the third world countries, there have been challenges that have always been faced in combating the scourge. Puerto Rico is one such country that has been bedeviled with this disease. In particular, San ...

Ford Motor Company had its first quality initiative in the 1980s when it embarked on implementing Total Quality Management in an effort to reduce cost and increase the market share (Paton, 2001). However, in the late 1990s Ford Motor Company was facing serious quality issues that saw it rank last among the seven US auto-manufacturers. The quality issues resulted in a sharp decline in market share and customer satisfaction (Paton, 2001). To lower cost and improve customer satisfaction Ford Motor Company adopted the Six Sigma led by Phong Vu (Paton, 2001). Smith (2003) observes that the Six Sigma quality ...

Introduction

The strategy of quality management is the key survival challenge for businesses in 21th century. The phenomenon of total quality management as competitive advantage and added to the discipline that many elements of the total quality management can play a vital role in creating competitive advantage for a business. Proactive businesses understanding the need of quality management in current competitive landscape are employing greater tactics to avail the benefits of quality management as survival strategy. Some of the early practitioners of the concept have not only enjoying the sustainable growth due to cautious focus to the quality measures but ...

Continuous Improvement Projects in Hospitals: A Systematic Literature Review

The continuous improvement projects i.e., CIP, are the short term systematic mechanisms based on team work in order to reduce the variations and eliminate the waste from the systems and processes without any investment of capital in the organization. CIPs play a significant role in the hospitals, by addressing major issues in the hospital such as the efficiency of the internal process, quality of the healthcare delivery, service cost, coordination, and communication. The hospitals that are implementing CIPs are obtaining remarkable results, but as a matter of fact they lack the ability of sustaining the CIPs. Reference analysis and the content ...

DMAIC Improvement Cycle

DMAIC is an abbreviation for Define, Measure, Analyze, Improve, and Control. DMAIC is a data-driven cycle that is used to stabilize, optimize and improve the design and process of business operations. This is the main tool that is used to support projects that incorporate Six Sigma. DMAIC is not restricted to Six Sigma and can be used with other frameworks as well for improvement of business applications (Sokovic, 2010).

Define

The main goal of this phase is to define the problem for which the DMAIC cycle is used along with the resource allocation and time required to resolve a business problem.

Measure

The ...

The United States Department of Health and Human Services states quality improvement (QI) uses continuous and systematic approaches leading to improvements in the health status of targeted patient group and health care services that are measurable (HRSA, 2014). There is a direct correlation between the health outcomes of populations and the individuals within them and how well health services are improved. The systems of care and the delivery approach used by an organization is the focus of improvements in quality. The Baldridge Award Criteria evaluate companies in seven divisions for consideration (Bushbinder and Shanks, 2007). These criteria set the ...

Annotated Bibliography

Anderson, M. & Ramos-Reid, R. (2011) Core competence-definition and dynamics in the not-for-profit sector. School of Management Blekinge Institute of Technology Sweden.

The study is among the few that treats the subject of core-competences (core capabilities) within the nonprofit sector, explaining how it applies to the not-for-profit operations. The core competences concept is related to the added value notion, and the authors of this study aim to identify how nonprofit organizations can generate added value by optimizing their internal resources. Developing a multi-case study analysis, the book identifies that nonprofit operations follow the same patterns as for profit organizations for ...

A multinational oil company is faced with the dilemma of either investing in a new oil rig which is currently open for bidding, or refurbishing its existing oil rigs. For the company to make the right decision, it must first start by computing the Expected Value of each of the available options. According to Hardman (2013, pg. 56), the Expected Value of a given variable is defined as the weighted-probability average of its possible outcomes. This definition implies that the Expected Value of a variable is the total product of the variable and the given probability of a specified outcome taking place at a ...

Critique of the prioritizing process at D. D. Williamson

D.D Williamson is a leading corporation that provides caramel coloring as well as burnt sugar and natural colorings for the food and beverage industries (ddwcolor.com, 2013). The company is headquartered in Lousville, Kentucky and has nine coloring operations in five continents (ddwcolor.com, 2013). In 2004 the company embarked on a massive expansion plan and created 16 “critical projects” that needed to be organized, prioritized and selected all within a restrictive time period. The changes to prioritization of the projected selected less than five “Visual Impact Projects” (VIPs) which were to receive high-level focus and attention.

D.D. Williamson used a four-step method ...

Introduction

Operation management importance has played a key role in the establishment of competitive advantage of many organizations. The importance of this field has, therefore, gained attention from managers in a bid to steer their organization in the path of continued growth in market share and consequent profitability (Slack, 2012). As a result, academician and managers have developed various strategies in order to improve the profitability of the organization. As such, there are three main improvement methodologies have been developed in relation to operation management and process control. Therefore, as the global competition continuously grows, the pressure to adopt the most workable approach ...

Normal distribution curve has numerous applications in business processes and provides managers with valuable information on the improvement of quality and efficiency in the organization. According to Weiers (2005), normal probability distribution is very popular amongst operational managers because it follows the concepts of the Central Limit Theorem, which claims that the sampling distribution of the sample mean could be approximated by a normal distribution as the size of the sample grows. Consequently, almost any business process which produces iterating outcomes could be described by the normal distribution curve, as long as the number of iterations is considerably large. As ...

Annotated Bibliography: Organizational Development

Aubry, M., Hobbs, B., & Thuillier, D. (2009). The contribution of the project management office to organizational performance. International Journal of Managing Projects in Business, 2(1), 141-148.

The objective of this article is to be able to summarize and defend some scientific results on in regards to a recent Organizational Development phenomenon, the Project Management Office (PMO), in a location where most of the literature is currently coming from advisers. The emphasis of this research article shows how important the project manager is when it comes to the PMO transformation process rather than on the clarification of their great diversity. ...

Question 1

Traditionally, purchasing function was a low- level activity that was decentralized. Staff is each department, branch or plant used to make their own purchasing decision. In addition, relationships with supplier were ad hoc in nature. Strategic planning involves systematic planning for the entire organization to ensure its long term survival. However, traditionally purchasing decisions were made at the departmental level in an ad voc manner. Therefore, supply chain management was not involved in corporate strategic planning function.

Question 2

I would consider single sourcing if an item has a high profitability impact and its supply risk is low. If an item has a high ...

Meaning & Definition

All companies work on projects, which unlike their permanent and ongoing daily routine operations are “temporary activities undertaken to produce a unique product or service or result, thus, making them have a defined beginning and end time” (PMI Inc., 2013). They “achieve a specific goal of creating the product or service in question, by performing defined activities that consume a given set of limited resources” (Munns & Bjeirmi, 1996, p.81). All projects are successfully mobilized and completed by employees, by judiciously leveraging other limited resources such as time, money etc., thus, bringing into the picture, the need for proper “planning, ...

According to Gygi and Williams (2012), Lean refers to creating value to customers using fewer resources. The main idea behind the concept of lean is maximising customer’s value and minimise wastes. Manufacturing refers to the process of production of goods. Therefore, lean manufacturing refers to the production of superior quality goods for the customers at significantly affordable prices. Some of the importance of the lean manufacturing to the business organization includes:

- Building quality in the production process - Elimination of waste in the production process - Developing a unique approach towards corporate management. - Developing ...

Abstract

The quality management process in a process by which the quality of the products that are delivered to the clients is managed to make sure that it is the best. This process is very important considering that clients will always opt to go for products that are of the best quality; thus increasing the profit margins that the company will experience. Some of the quality management processes commonly used in companies today are TQM, ISO 9000, and Six-Sigma (Shankar, 2009).

Introduction

The company is this scenario has decided to use six-sigma as its quality management process so as to eliminating any ...

Business stakeholders require their leaders to cultivate excellent personal integrity and strong values, embrace the willingness to make difficult decisions and exercise wisdom. Successful business organizational leaders should also develop an environment of transparency and openness to maintain the stakeholder trust (Ferrell, & Fraedrich, 2014). A number of models or frameworks exist for organizational leaders to achieve these desirable goals. The models include Six Sigma, Balanced Scorecard, and the Triple Bottom Line (Ferrell, & Fraedrich, 2014). These models help organizational leaders to measure structural and behavioral ethics of the organizations they lead. The focus of this research paper is two of the ...

Although the company continues to come up with ways to promote structured data within the organization, this remains an ongoing effort and is not yet a completely solved problem. At most, company data can be said to be semi-structured.

Some of the company’s structured data management efforts include the use of tools for

storing and managing different types of information. For example, Team Foundation System is used for storing program codes, software defect information, and end user documentation. Team Foundation System is accessed using Visual Studio, which allows for these documents to be easily searched and sorted. Team Foundation System also has a version control system that enables the easy identification of the latest version ...

Internal Analysis

Samsung group was founded by Lee byung- chul as a company in 1938 which was later developed as Samsung Electronics in 1969. It was earlier known as Samsung Electronics Industry Co., Ltd. which has changed into Samsung electronics. It operates three business divisions which are based on self-determination. Three divisions include Information Technology and Mobile Communication (IM), Device Solutions (DS) and Consumer Electronics (CE) (Samsung Electronics (a) p.20). Samsung Electronics is a global company and headquarter is situated in Korea. It has around 161 units around the world including 14 regional headquarters. Samsung group has around 67 affiliations out of which 18 ...

Perhaps the most significant change in the automotive industry from the perspective of operations management has been the large-scale transition to Six Sigma. Six Sigma is a quality assurance protocol that is especially useful in the manufacture of complex products such as automobiles (Sokovic et al., 2006, p. 96). Over the past 50 years, Six Sigma has evolved significantly. However, it is not a dramatically new way of doing things. Rather, it has been more of an evolutionary process that has altered the way automotive components are assembled. Both Japan and the United States automobile makers have benefited enormously from the ...

BUSINESS PROCESS CHANGE PLAN

Session Kaplan University Q#1 Provide the name of the organization (this must be a real organization); describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement. For purposes of this assignment, I will use Earl’s Baby Land clothing located in Louisiana. Earls’ Baby Land clothing provides services to the Louisiana residents. They stock all kinds of clothing for young kids and ladies in Louisiana (Earl’s Baby Land, 2015). The mission of the company is to provide quality clothing that both trendy and ...

Hard HR and Soft HR is One Better and the Other Worse?

Introduction Human Resource Management (HRM) is about working with people and encompasses a diverse number activities and organization skills in order to successfully accomplish the tasks of a human resource manager. HRM requires attracting qualified employees, training, offering career opportunities within an organization and other types of factors so that employees can do their jobs well and reliably. A human resource (HR) manager needs to understand labor laws and how to comply with regulations internal and external to the company. Many management theories like Lean Sigma Six, Agile and are designed to be flexible enough for managers to apply in a ...

I’ve successfully worked as a restaurant manager for an approximate period of two years at the Arang-Korean restaurant where I was able to use daily operation data to investigate and create a statistic program in Microsoft Excel which optimized the business management system and cut down the inefficient time by 2 hours per day. I also collected and compared income and disbursal data, cut down the unnecessary cost by 10% and further mediated problems between customers and servers, accommodated customers, and expatiated within reason. This kind of resilience and sense of responsibility has up to date enabled me to ...

Spend analysis describes the application of various quantitative processes or techniques of data, used in purchases with a vivid intention of getting a better understanding of the spending patterns (Pandit, 2008). Besides, it further helps in getting an insight into other areas of opportunity that might need improvement. The aspect of spend analysis involves various processes such as the collection, purification, classification and analysis of various expenditures within a company. The aspect is carried out with a primary aim of cutting down on the cost of procurements, increasing the rate of efficiency within an organization and checking on a company’s compliances. Furthermore, a spend ...

Introduction to time management Time management is an important discipline for college students, as it helps to prioritize the activities in order of their importance and find balance between time spent with a family and time dedicated to school work. By applying time management techniques, it becomes a lot easier to finish your task on time. Time management is “the process of scheduling and organization time to determine how much time is required to complete multiple direct and indirect tasks, and when such tasks are required. In education, examples of direct tasks consist of: reading assignments, homework assignments, projects, ...

There are several quality management certification institutions in the world. The most famous of these institutions is the International Organization for Standards. The ISO 9000: a global benchmark for quality management is a collection of standards that are generally useful in quality management in organizations. It’s maintained by the International Standards for Organization while the administration is done by accreditation and certification bodies. These standards are updated with time. Amongst the ISO family, there are many standards dealing with several aspects of business (http://www.iso.org/iso/survey2008.pdf). Some of the most common are the ISO 22000:2005 (Food Safety in Supply Chains) and the ...

Reflection Learning Report—YEAR 2010

Objectives

Business Informatics subject has the objective of integrating information technology or computer science and the field of business management into one field. It will assist professional in the industry embrace the New are of information technology in their management functions as well as groove the potential and future professionals in the field to entrench computer science into their future careers.

Highlights

After going through the 12-lecture contents I have at last completed my Business informatics subject which has greatly highlighted on my present position and given me a direction of where I would like to be both in professional development ...

Introduction

Cloning is a term used to describe different methods of duplicating biological materials. Plasmids can be used to ‘clone in a gene’ and then express a given protein in mammalian cells. The type of protein used here is called AWP1 protein which is associated with PRK1. This type of protein is a universally expressed protein and the AWP1 gene is switched on during the early development of a being. The AWP1 may play a regulatory role in the mammalian signal transduction pathways. The AWP1 posses a conserved zf-A20 zinc finger domain at its C-terminal. When it is expressed in COS – 1 cells, the Myc-tagged ...

Abstract

This paper talks about the study of Design history, the changes and the view of 19th and 20th century historians. Design history is not a conceptual development however it was developed over time and was criticized post evolution. Pioneers of the Modern Movement(Nikolaus Pevsner 1936) can be remembered as the first work which was later revised with a different name and introduced a narrative for design history, this is something criticized by today’s writers basically due to the discussion on historical narrative.

Till 60’s Pevsner & fellow historians were still very favorable of the aforesaid theory, though its not ...

Lean Processing

Lean processing is a manufacturing technique that integrates various tactical methods with an emphasis on eliminating wastage in the production while delivering quality products on time, low cost and at a greater efficiency. This process ensures all this by concentrating on wastage that originates from overburdening as well as in unevenness in workloads. Lean manufacturing was derived from a Japanese manufacturing industry and went on to be applied in Toyota Company. The main four goals and strategies of the lean manufacturing process includes improving quality of products, eliminating wastes, reducing time and reducing total costs. In order for an organization to survive ...

FMEA.

Failure mode effects analysis forms part of the activity of product and process design. The analytical methodology ensures that all upcoming problems are considered and solved all through the product, service or process development cycle. The nine steps in the failure mode effects analyses are as follows. The first step is assembling a team of experts with detailed knowledge on the process, product as well as the requirements of the customer. The second step is identifying the scope of the analysis. The third step involves the filling in of the identifying information that shows the format of the study. The ...

Management

Business Process Outsourcing has become a common trend among business operators at present. Considering the rate of work that is needed to be completed to host internationally renowned organizations, it has become essential for growing companies to get workers from off-shore borders. This would specifically allow them to work fully with lower costs of expenses considered. Notably though, along with such ease comes several problems that could include offshore operations or human resource management confusions. To make sure the strategies work, it is important that the administrators make use of the most comprehensive procedures available to resolve issues. One ...

Abstract

Increasingly complex international business environment calls attention for sustainable practices not only within internal landscape of the companies, but across various elements of its supply chain. Shared value and integrated supply chain take more and more space in strategic planning and long-term investment portfolio of large multinational corporations. Aircraft manufacturing is in the heart of these challenges. With that in mind, the document focuses on the analysis and evaluation of general challenges of Supply Chain optimization by looking at six elements of Boeing BBJ division supply chain: supply chain management and sustainability, strategic capacity management, global sourcing and procurement, ...

- Establishing customer expectations This is the steps used to find out customer feelings, perception, and attitude towards the organization. (Schroeder, 2012). The first step is to look and be able to observe what a customer who is visiting your organization for the first time would see. Second step is listening and being able to identify what the customer wants without interrupting them while talking. Importance of doing this is to be able to meet customer satisfaction since goods produce will be able to match the expectation. The common risk is that organizations become very rigid delivering service delivery. ...

Tertiary care center requires advance technology equipments and highly skilled workers to run their hospital setups. Gateway hospital is among them and was facing many crises related to health care system, organizational strategies for work patterns, financial issues, communication gap among team members, shortage of medical staffing, level of dissatisfaction for employees and bad reputation of the hospital (Freyer, 2013). Administration of hospital was much concerned about addressing and resolving core issues. A survey based research was used to measure current issues that included a questionnaire and interview for authentic data collection with representative sample of population to draw valid ...

Abstract

The use of a systematic approach which eliminates wastes by the creation of a flow that is determined by customer pull has greatly transformed process design in organizations. This approach is known as lean thinking while the process of deploying this methodology and achieving its aim is known as the Lean process. This paper describes the concept of the lean process and manufacturing with focus on the Toyota Production System. A brief history and background of the lean process is described and the background of the Toyota Production System is also described.

Introduction

Several organizations today are making the lean process an ...

Management

Introduction Total quality management (TQM) is an important measurement tool associated with an organization. It is a method through which an organization can gain in their operations and services (Baldacchino and Farrugia 56). For example, by continuously improving the quality of services or products an organization can grow and compete; the success is measured by the quality of services (Baldacchino and Farrugia 56). Management is a strategy that is usually interactive on the basis of four elements known as planning, controlling, organizing and leading. These four elements are there to examine the effectiveness of an organization, and it has a direct ...

Application of Operations Management

Based on research findings incorporated in an article entitled “What the iPhone 6 Plus Supply Shortage Says about Apple's Future”, it is apparent that Apple Inc. Underestimated the demand of their renown product, iPhone 6 Plus. A survey that was done by the RBC Capital Markets involved a total of 6000 participants, this research established that a considerable number of people had the aptitude of buying the aforementioned product. But the supply was deficient. 49% of those surveyed aspired to buy this product or any other apple product deemed to have similar features to the aforementioned. But since the demand exceeded ...

Introduction

Six Sigma is defined as a set of tools and techniques for process improvement. In 1986, six sigma was developed by Motorola. It was developed by Jack Welch at central as a business strategy for General Electric later in 1995. Currently, it has been adopted by many industrial sectors. It is intended to advance the quality of process outputs first by identifying and removing the root causes of defects and minimizing the variability in business and manufacturing processes (Sokovic et al., 2010). Often, it uses a set of methods for quality management such as statistical methods meant for creating a special infrastructure within ...

Introduction

Many of the operational improvement processes have emerged through the school of Total Quality Management (TQM). Currently, it has developed as a strategic tool in most of the manufacturing and service organizations to respond to the market and competitive needs in the business world. Today Quality management has become a representation of broad strategy built on the pedestal of continuous improvement involving total organization with prime focus on quality. Quality management is a process of undertaking every aspect of production or service keeping end customer and quality awareness in mind. Now, quality is a deliberate and conscious management strategy that is included in ...

SIX SIGMA

- Introduction: Different scholars have presented several definitions of Six Sigma, so much discussion some time make the concept blur. Is the Six Sigma is utilized as a quality goal the in true mathematical terms the meaning of Six Sigma is to take the product close to the zero error, defect or mistake. Zero does not mean exact zero, but it represent 0.002 mistakes per million defects. This process is highly disciplined, which encourages and helps corporations to give their focus on manufacturing near-perfect services and products. Six Sigma is a statistical term through which organizations measure that how far ...

Abstract 3

Introduction 4

Define, Measure, Analyze, Modify, Improve and Control (DMAIC) 6 Design for Six-Sigma (DFSS) 7 Relationship Between DMAIC and DFSS 8 Application of Six-Sigma Process 9 Ford Motor Company 9 Caterpillar 10 POSCO Shines 11 Scottish-Power 11 General Electric (GE) 12 Conclusion 13

References 14

Abstract Six-Sigma is a broad management method that added value to quality and process enhancement since last two decades. It is a favorable tool for companies existing worldwide and gained popularity when reputable organizations in the world preferred Six-Sigma in their business settings, for instance, General Electric ...

Executive Summary

The quality improvement plan will highlight St. Jude Children’s Research Hospital an autonomous nonprofit organization that has committed to improving the quality and affordability of health care in Memphis. The paper will highlight the mission, goals and objectives of St. Jude Children’s Research Hospital using different quality improvement activities mentioned. The quality improvement activities help hospital generate income for the free treatment services they offer. The QI activities include the created campaigns such as ‘Partner in Hope’ and ‘Genome Project’. The initiatives have helped save more children from cancer and increase their chances of survival. In ...

Supply chain management and lean concepts have been recognized in many industries as a significant cost reduction exercise (Smart, 2005). To define Supply Chain Management is a broader term that encompasses planning, management and execution of all activities involved in sourcing, procurement, and logistics management activities. It also includes coordination and collaboration with various partners like suppliers, intermediaries, service providers, and customers. In short supply chain management integrates supply and demand management activities within the organization. Lean is a systematic approach to enhance the customer value by identifying and eliminating nonproductive time, effort and materials which are called “waste”, through ...

Facility’s Continuous Quality Improvement program

Kaiser Foundation Hospital in Oakland has continued to provide quality health care services in the state of California and other eight states across the country. It has quality assurance policies and practices that mainly touch on three major areas; processes, structures and the expected outcomes. The objective of Continuous Quality Improvement program is to ensure that there is a systematic and intentional improvement of services that result to increased positive outcomes to the patients (Gowen, McFadden, & Settaluri, 2012). The hospital provides health care services that are focused on the patients. It has quality assurance programs in the areas of risk ...

- Analyze the approach to change taken in this company Changes are inevitable and considered to be the engine of success in management practice. Though it is always a difficult process of implementing the changes in the company’s everyday life due to various resistance factors. The same is true about the company where John Smithers worked. Let us analyze the approach to changes taken in the company by defining the barriers and drivers of change in the company. As we can see from the chart above the amount of barriers exceeds the amount of drivers of change. ...

Executive Summary

House of Tea is a hypothetical business that provides food and drinks by way of a small two-story storefront branch. Their products consist of tea, coffee, snacks, and light meals, but they specialize in milk tea products. Their store is located in front of an elite university, the students of which mostly comprise of people from the middle to the higher class. House of Tea has only been open for a year but, recently it is already experiencing some difficulties with regard to its business. During its first five months, business was doing great. Their sales were more than what was expected. ...

Executive Summary

The dawn of the digital and information age in the 21st century has also become a new battleground for brands. Here, we pertain to the smartphone war between Samsung Electronics Co. and Apple Inc. The battle has extended to various product lines such as the Galaxy Tab and iPad. Both are known global tech companies. Thus, innovation could not be more emphasized in such a competitive and fast-paced industry. For this case, we look closely at the strategy of Samsung. It has been receiving patent lawsuits for the past years. Although it is currently the market leader, the company faces a ...

Management

Introduction Total quality management (TQM) is an important measurement tool associated with an organization. It is basically a method through which an organization cans appreciation in their operations and services accordingly (Baldacchino and Farrugia, p.56). Management is a function cum strategy that usually found interactive on the basis of five elements that known as planning, controlling, organizing and leading. All of these four elements are there to examine the effectiveness of an organization, and it has a direct linkage with the financial and strategic prosperity of an entity. The value of TQM and simple management schemes are wonderful, as it ...

[Insert Student’s Name] [Insert Affiliation]

Healthcare Project

A recent report from the Centers for Disease Control and Prevention indicates that over the past decade trips to emergency departments (ED) rose 20 percent, while the number of available emergency centers fell by 15 percent. Another study from the American Hospital Association indicated that 62 percent of hospitals feel they are at, or over operating capacity. That number jumps to 90 percent when considering Level 1 Trauma Centers and larger (300+ beds) hospitals. These statistics are frighteningly familiar to many hospitals and patients. The pressures are mounting, and a faltering economy ...

Value Based Purchasing – Surgical Site Infection

Abstract Value based purchasing is fast becoming popular among the US medical service providers. As value based purchasing provides incentives for better quality delivery, it seems that in the long run, the overall quality of service will go up. The majority of this improvement will happen in the areas of preventive measures. Hospital acquired condition is something that can be significantly reduced by the implementation of the benchmark preventive measure system. Surgical site infection (SSI) is one of the major contributors to HAC, accounting for a substantial number of illnesses, hundreds of thousands of death cases, and billions of ...

1. a. Shareholders and Stakeholders: Any organization, individual or company that has acquired legally, share(s) of stock in a joint-stock company is the shareholder of that Company. The shareholders collectively own the Company by owning the stock shares and thus possess the right to decide on matters that affect the Company and eventually the shareholders in the end, through voting rights. The attributes of a shareholder are their concern with the Company’s bottom line, the primary influence on the company’s strategy, the foremost objective of increasing the Company’s value of stock A stakeholder can be ...

Q 1: Exactly what does ISO 14000 accomplish? Your answer should be explained within 4 sentences or less.

ANS: The ISO 1400 is a verifiable environmental management system. It tracks and manages how companies perform relating to standards, regulations and codes. Is it Really? ANS: The ISO 14000 accomplishes tracking and managing how companies perform according to standards and regulations. This in reality is a verifiable environmental management system. Q2: How do performance improvement practitioners know when data is transformed into useful information? Imagine that I'm your employer and I ask you to stipulate some criteria so all of the company's performance improvement practitioners will function in a more uniform manner. ANS: Performance improvement practitioners know when ...

Introduction

This paper seeks to investigate the change management processes that have taken place at Starwood, a leading hotel and leisure company in the globe. The investigation seeks to understand the specific types of organizational changes that have taken place at the hotel chain and how it has subsequently reacted to these changes. In particular, the paper seeks to evaluate the extent to which the company has adopted the six sigma concepts of process management and the subsequent results that the company has experienced as a direct outcome of this adoption. The paper also includes a strategic plan which has been designed as a ...

Introduction

For an organization to survive and keep growing in its complex and ever changing environment of various conflicts, it is, however, essential to consider bearing the insight focus and direction. uTodo is developed software enabling an individual to-do lists fast, and to manage those tasks efficiently. It is a program that features hotkeys with a possibility to save tasks automatically hence no recurrent saving of changes. However, this paper will focus on the relevance of methodologies using cloud based services such as Define-Design-Build processes, the Boyd's cycle and six-sigma. It will, therefore, focus on the importance of Boyd's cycle orientations steps ...