Essays on Six Sigma

Continuous Improvement Projects in Hospitals: A Systematic Literature Review

The continuous improvement projects i.e., CIP, are the short term systematic mechanisms based on team work in order to reduce the variations and eliminate the waste from the systems and processes without any investment of capital in the organization. CIPs play a significant role in the hospitals, by addressing major issues in the hospital such as the efficiency of the internal process, quality of the healthcare delivery, service cost, coordination, and communication. The hospitals that are implementing CIPs are obtaining remarkable results, but as a matter of fact they lack the ability of sustaining the CIPs. Reference analysis and the content ...

DMAIC Improvement Cycle

DMAIC is an abbreviation for Define, Measure, Analyze, Improve, and Control. DMAIC is a data-driven cycle that is used to stabilize, optimize and improve the design and process of business operations. This is the main tool that is used to support projects that incorporate Six Sigma. DMAIC is not restricted to Six Sigma and can be used with other frameworks as well for improvement of business applications (Sokovic, 2010).

Define

The main goal of this phase is to define the problem for which the DMAIC cycle is used along with the resource allocation and time required to resolve a business problem.

Measure

The ...

Introduction

Operation management importance has played a key role in the establishment of competitive advantage of many organizations. The importance of this field has, therefore, gained attention from managers in a bid to steer their organization in the path of continued growth in market share and consequent profitability (Slack, 2012). As a result, academician and managers have developed various strategies in order to improve the profitability of the organization. As such, there are three main improvement methodologies have been developed in relation to operation management and process control. Therefore, as the global competition continuously grows, the pressure to adopt the most workable approach ...

Normal distribution curve has numerous applications in business processes and provides managers with valuable information on the improvement of quality and efficiency in the organization. According to Weiers (2005), normal probability distribution is very popular amongst operational managers because it follows the concepts of the Central Limit Theorem, which claims that the sampling distribution of the sample mean could be approximated by a normal distribution as the size of the sample grows. Consequently, almost any business process which produces iterating outcomes could be described by the normal distribution curve, as long as the number of iterations is considerably large. As ...

According to Gygi and Williams (2012), Lean refers to creating value to customers using fewer resources. The main idea behind the concept of lean is maximising customer’s value and minimise wastes. Manufacturing refers to the process of production of goods. Therefore, lean manufacturing refers to the production of superior quality goods for the customers at significantly affordable prices. Some of the importance of the lean manufacturing to the business organization includes:

- Building quality in the production process - Elimination of waste in the production process - Developing a unique approach towards corporate management. - Developing ...

Although the company continues to come up with ways to promote structured data within the organization, this remains an ongoing effort and is not yet a completely solved problem. At most, company data can be said to be semi-structured.

Some of the company’s structured data management efforts include the use of tools for

storing and managing different types of information. For example, Team Foundation System is used for storing program codes, software defect information, and end user documentation. Team Foundation System is accessed using Visual Studio, which allows for these documents to be easily searched and sorted. Team Foundation System also has a version control system that enables the easy identification of the latest version ...

I’ve successfully worked as a restaurant manager for an approximate period of two years at the Arang-Korean restaurant where I was able to use daily operation data to investigate and create a statistic program in Microsoft Excel which optimized the business management system and cut down the inefficient time by 2 hours per day. I also collected and compared income and disbursal data, cut down the unnecessary cost by 10% and further mediated problems between customers and servers, accommodated customers, and expatiated within reason. This kind of resilience and sense of responsibility has up to date enabled me to ...

Introduction to time management Time management is an important discipline for college students, as it helps to prioritize the activities in order of their importance and find balance between time spent with a family and time dedicated to school work. By applying time management techniques, it becomes a lot easier to finish your task on time. Time management is “the process of scheduling and organization time to determine how much time is required to complete multiple direct and indirect tasks, and when such tasks are required. In education, examples of direct tasks consist of: reading assignments, homework assignments, projects, ...

There are several quality management certification institutions in the world. The most famous of these institutions is the International Organization for Standards. The ISO 9000: a global benchmark for quality management is a collection of standards that are generally useful in quality management in organizations. It’s maintained by the International Standards for Organization while the administration is done by accreditation and certification bodies. These standards are updated with time. Amongst the ISO family, there are many standards dealing with several aspects of business (http://www.iso.org/iso/survey2008.pdf). Some of the most common are the ISO 22000:2005 (Food Safety in Supply Chains) and the ...

Reflection Learning Report—YEAR 2010

Objectives

Business Informatics subject has the objective of integrating information technology or computer science and the field of business management into one field. It will assist professional in the industry embrace the New are of information technology in their management functions as well as groove the potential and future professionals in the field to entrench computer science into their future careers.

Highlights

After going through the 12-lecture contents I have at last completed my Business informatics subject which has greatly highlighted on my present position and given me a direction of where I would like to be both in professional development ...

Introduction

Cloning is a term used to describe different methods of duplicating biological materials. Plasmids can be used to ‘clone in a gene’ and then express a given protein in mammalian cells. The type of protein used here is called AWP1 protein which is associated with PRK1. This type of protein is a universally expressed protein and the AWP1 gene is switched on during the early development of a being. The AWP1 may play a regulatory role in the mammalian signal transduction pathways. The AWP1 posses a conserved zf-A20 zinc finger domain at its C-terminal. When it is expressed in COS – 1 cells, the Myc-tagged ...

Abstract

This paper talks about the study of Design history, the changes and the view of 19th and 20th century historians. Design history is not a conceptual development however it was developed over time and was criticized post evolution. Pioneers of the Modern Movement(Nikolaus Pevsner 1936) can be remembered as the first work which was later revised with a different name and introduced a narrative for design history, this is something criticized by today’s writers basically due to the discussion on historical narrative.

Till 60’s Pevsner & fellow historians were still very favorable of the aforesaid theory, though its not ...

Management

Business Process Outsourcing has become a common trend among business operators at present. Considering the rate of work that is needed to be completed to host internationally renowned organizations, it has become essential for growing companies to get workers from off-shore borders. This would specifically allow them to work fully with lower costs of expenses considered. Notably though, along with such ease comes several problems that could include offshore operations or human resource management confusions. To make sure the strategies work, it is important that the administrators make use of the most comprehensive procedures available to resolve issues. One ...

Introduction

Six Sigma is defined as a set of tools and techniques for process improvement. In 1986, six sigma was developed by Motorola. It was developed by Jack Welch at central as a business strategy for General Electric later in 1995. Currently, it has been adopted by many industrial sectors. It is intended to advance the quality of process outputs first by identifying and removing the root causes of defects and minimizing the variability in business and manufacturing processes (Sokovic et al., 2010). Often, it uses a set of methods for quality management such as statistical methods meant for creating a special infrastructure within ...

Introduction

Many of the operational improvement processes have emerged through the school of Total Quality Management (TQM). Currently, it has developed as a strategic tool in most of the manufacturing and service organizations to respond to the market and competitive needs in the business world. Today Quality management has become a representation of broad strategy built on the pedestal of continuous improvement involving total organization with prime focus on quality. Quality management is a process of undertaking every aspect of production or service keeping end customer and quality awareness in mind. Now, quality is a deliberate and conscious management strategy that is included in ...

SIX SIGMA

- Introduction: Different scholars have presented several definitions of Six Sigma, so much discussion some time make the concept blur. Is the Six Sigma is utilized as a quality goal the in true mathematical terms the meaning of Six Sigma is to take the product close to the zero error, defect or mistake. Zero does not mean exact zero, but it represent 0.002 mistakes per million defects. This process is highly disciplined, which encourages and helps corporations to give their focus on manufacturing near-perfect services and products. Six Sigma is a statistical term through which organizations measure that how far ...

Introduction

This paper seeks to investigate the change management processes that have taken place at Starwood, a leading hotel and leisure company in the globe. The investigation seeks to understand the specific types of organizational changes that have taken place at the hotel chain and how it has subsequently reacted to these changes. In particular, the paper seeks to evaluate the extent to which the company has adopted the six sigma concepts of process management and the subsequent results that the company has experienced as a direct outcome of this adoption. The paper also includes a strategic plan which has been designed as a ...

[ Title of Paper ] [Submission Number] [Full Name of Conference] [Abstract] This paper deals with the importance of implementing “Six Sigma” in education. In the age of quality, Six Sigma has to be effectively moved from industry to education. The education sector needs innovative ideas and students need to adapt to out of box thinking. The teacher is the integral part of the system: in fact he has to realize that the product is not the student but the lecture and motivation of the teacher. This paper discusses the ways Six Sigma can be used to ...

Abstract

Supply chain activities require proper coordination and a good network of logistics that ensure prompt acquisition of materials, good control of manufacturing processes and distribution of products to dealers or retail consumers. It is important for the management of Hyundai to adopt total quality management, quality improvement, and strategic planning among other models of leadership to ensure production of quality items that meet customers’ satisfaction. Besides, having a good sales and marketing strategy is essential for sustainability of Hyundai operations. Lean Six Sigma is a concept that can be adopted and implemented in the company as an approach to ensure sustainability. This ...

Report: Recommendation for Adoption of Lean Sigma 6 Technology

Vodafone Group Plc.Vodafone HouseNewbury, BerkshireRG14 2FNEngland Dear Sir, I am pleased to present a report on adoption of Lean Six Sigma by the company pursuant to the study that showed necessity of such a system. The report is prepared pursuant to the company’s articles of association and goals to be the leader in technology and adoption of efficiency systems. This includes the efficiency and saving systems that will enhance the efficiency of the organization in the ever-competitive environment. The report also includes the reasons why it is the best system for the company and how it ...

Introduction:

Deming’s philosophy origin: Six Sigma origin: Role of Leadership: Mistake proofing: Establishing customers’ expectations: Six Sigma: Kaizen: Supply Chain mechanism:

References:

Introduction: The modern times have changed the manner in which businesses and organizations are being operated. This has become so through the enhanced level of awareness amongst the clients and customers attained through the various means of education. With due consideration of the fact that the clients mindset has become more advanced and demanding, for this purpose quality assurance has become imperative. The second factor is the fact that businesses ...

SIX SIGMA PROCESS

Six Sigma is a methodology or strategy that is used for process improvement. It was developed by Motorola (Nigam, 2005). Six sigma is used to improve the quality of the process outputs. The philosophy of six sigma is helpful in improving customer satisfaction level and in reducing the wastages (Nigam, 2005). It is done by finding and removing the causes of defects or deviations and reducing inconsistency in production and business process by introducing corrective measures (Kanji, 1990). Empirically, employing six sigma processes are adapted to reduce errors to 3.4 errors per million chances (Nigam, 2005). Six sigma is mainly ...

There were several challenges faced by General Electric during and after the year 1981. Several issues which existed in the company were brought to light and prompted by CEO Jack Welch. Several competitors of Welch who left the job when he became the CEO were required to be replaced by the new management. The priority was to reduce hierarchical bureaucracy and communication barriers between managers and workforce to eliminate the elements which made acceptance of plans and proposals difficult for the managers. The workforce employed by the company was redundant with work and the efficiency that was achieved was ...

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Abstract

Six Sigma is a production management concept, developed at Motorola Corporation in the 1980s and popularized in the mid-1990s, after Jack Welch used it as a key strategy in General Electric. The essence of the concept is the need to improve the quality of the outputs of each of the processes to minimize defects and statistical variations in operating activities. The concept of using quality management methods, including statistical methods require the use of measurable goals and results, and involves the creation of ad hoc working groups in the company, with projects to address the ...

Final Program Evaluation Design

Abstract Six Sigma as a management tool and a strategy applied by organizations with an aim of improving the efficiency of an organization. This program was established by the Motorola Company in 1985 and has today been adopted by several other industries following its success. Its main purpose is to improve the quality of an organization operation process outputs by identifying and removing any errors as well as minimizing variability in the operations. This paper focuses on studying the effects of sigma six training program on organization’s costs and quality of its outputs. It starts by giving a brief introduction ...

Data Collection Methodology In answering the research questions how does the implementation of the Six Sigma Training Program affect costs? and how does the implementation of the Six Sigma Training Program affect the quality of the outputs of an organization?, the survey design will used to collect information. Although there is information available on sigma six training program, the research will still exploratory in that it will do specifically for the organization. In addition, the study will utilize quantitative data collection methodology this is because this method relies on random sampling method which is the research design to ...

(Six Sigma) Training Program Research question The first research question will be how does the implementation of the Six Sigma Training Program affect costs? And the other will be how does the implementation of the Six Sigma Training Program affect the quality of the outputs of an organization? The study would involve taking a sample of employees in an organization and exposing them to six sigma training program. The sample employees will undergo the training program after which their services will be observed for duration of two years. The aim for this will be to determine any change in organizations ...

Introduction

Six sigma strategies are the methods and tools employed for process improvement. It was first developed by Motorola in 1985. It evolved over the years and currently used in different sectors of the economy such as major multinational organizations. Tomkins define it as a program aimed at near elimination of defects from every product. It boosts the profitability, increases the market share and improves customer satisfaction. Through statistical tools, it can lead to breakthrough quantum gains in quality of the processes of an organization. Six Sigma focuses on quality improvement of the process outputs, through identification and removal of the ...

Sampling design is a very important tool in any research. It entails selection of a subset of a given population normally referred to as a sample and carrying a concrete analysis on it. It goes beyond that and identifies the characteristics of the sample and still justifies and explains the reason for choosing such a sample. The sampling design should be precise to represent the entire population. In addition it should be cost effective and also should enhance faster collection of data as compared to the entire population. This is to imply that the design should also focus on time efficiency that is, it should ...

(Six Sigma) Training Program In answering the research questions how does the implementation of the Six Sigma Training Program affect costs? and how does the implementation of the Six Sigma Training Program affect the quality of the outputs of an organization?, the appropriate study approach to use is the quasi longitudinal study. Through the use of this approach, it will be possible to make repeated observations on the change in costs of the organization following the implementation of the six sigma program within the period of two years and also the changes in quality of the goods/services produced ...

Introduction Description of the Issue under study( Six Sigma Training Program) The study focuses on answering the research questions how does the implementation of the Six Sigma Training Program affect costs? and how does the implementation of the Six Sigma Training Program affect the quality of the outputs of an organization? This is to mean that the study would involve taking a sample of employees in an organization and exposing them to six sigma training program. Six sigma training will be availed to employees where measurements will conducted at the end of the training program. Various variables namely dependent, independent ...

In 1985, Motorola developed a quality improvement plan with sets of strategies and processes. The company used Six Sigma to single out and eliminate defects in the manufacturing process. In addition, Motorola Company used Six Sigma to minimize variability in its manufacturing process. The first Step employed by Motorola Company was to define the problems that lower the quality standards. For instance, they singled out poor employee policies as one of the major problem that result to quality defects. The company came up with measures to improve their staffing policies. These included employee incentives, training and benefits for outstanding employees. ...

Six Sigma is the most effective approach that helps improve the quality of processes through identification and elimination defects. Six Sigma aims getting processes close to perfect. Another goal of Six Sigma is to identify and reduce the probability of variation emergence causing defects. Six Sigma has been implemented at Caterpillar since 2001. Caterpillar succeeded to build in Six Sigma into supply chain. Caterpillar has its own training program. There are more than 3,300 black belts and 300 master black belts on Six Sigma working for the Company worldwide. Six Sigma approach is represented by implementation of ...

(Six Sigma) Training Program Research question The first research question will be how does the implementation of the Six Sigma Training Program affect costs? And the other will be how does the implementation of the Six Sigma Training Program affect the quality of the outputs of an organization? The study would involve taking a sample of employees in an organization and exposing them to six sigma training program. The sample employees will undergo the training program after which their services will be observed for duration of two years. The aim for this will be to determine any change in ...

The twenty-first business environment is experiencing tremendous changes on a day to day basis. What was considered to be optimum yesterday soon becomes moribund and therefore newer ways of doing things are required. Globalization, backed by immense investments in information and communication technology, has been on the fore front in creating new business paradigms. Commerce is now driven by a vast network of computers and the internet provides room for business transactions. In the same regard, marketing, product promotion and advertising has shifted to online-based mechanisms. Social media has allowed millions of people to be interconnected providing opportunities for marketers. The ...

Literature Review of Six Sigma Quality

INTRODUCTION: Owing to increasing globalization and technological advancements, organizations are looking for different methods and techniques to improve overall productivity and performance. With the passage of time different techniques and strategies have been implemented in this regard. The most recent and discussed techniques in today’s corporate world are of Total Quality Management and Six Sigma. Organizations are implementing the approaches of Total Quality Management and Six Sigma in order to improve the overall quality delivered to the customers. Six Sigma is generally used by the organizations to reduce the wastages associated with different processes and hence reduce ...

With respect to maximum effectiveness and efficiency in the implementation of these programs, the company needs look into its advantage relating to lean manufacturing tools towards the support of the same initiatives. At this point, it is crucial to keep in mind that lean manufacturing tools are able to provide the necessary proactive alerts in identifying anomalies and exceptions in cases where time is included in taking corrective actions to avoid unacceptable situations. These tools seek to ensure that all front-line strategic decisions (for instance, response to changes and setting order policies) are suitably aligned with executive-level commitments and ...

Chart audits are methods of reviewing patients’ records for determining the process of care. Chart audits evaluate medical records to determine how the medical processes are done and evaluate whether the processes can be improved. Auditing of medical charts is an important step towards the successful operation of medical processes. Chart audits are very useful for the identification of morbidity patterns, assessing complex conditions and comorbidties in patients (Duke University Medical Center, 2012).

Chart audits are carried out for many reasons. The main reason is evaluating the quality of care to find areas of improvements. Health care practitioners who ...

This project is regarding improvement in Recruitment time with Centum. On the basis of analysis of data retrieved from Last six months it was found that Average recruitment time was overshooting by at least 20 Days, The project started in the month of Nov 11 and the goal was to achieve the target of maximum 20 Days for closing recruitment of associate band. It was important to do this project as Centum’s reputation was at stake and also to prevent revenue leakage due to lack of sign offs happening as per timeline. Scope was all the Recruitments done ...

It is also referred to as the disaster management. It is a discipline that deals with and the avoidance of risks. It is a proactive discipline in that, it prepares for a disaster before happening and also the disaster response upon occurrence. Generally this is a continuous process in which communities and individuals manage risks or hazards so as to avoid or mitigate the effects of such disasters. The effective disaster management heavily relies on the inclusion of emergency plans at every government and private involvement levels. Oftenly, the responsibility of governmental disaster management is placed with the institutions of the civil defense. ...

1. Six Sigma, the Baldrige National Quality Program, and ISO 9000 certification are all programs that aim to improve quality and performance, but they each take a different approach to achieving that goal. Do you think these approaches are competing with each other, or are they complementary? Explain your answer.

Six Sigma, the Baldrige National Quality Program, and ISO 9000 are all quality measurement systems, but they by no means compete with each other. Many companies use all three systems as tools for continuous improvement, and each of them plays an essential role in both satisfying customer and business needs. ...

The task taken by the Riordan Manufacturing organization in responding to needs of global marketplace includes building a shared vision and also develops human resources. A clear vision of the company is shared by every employee, who gives direction and meaning to every manager. The process of employing, selecting and, managing human resources helps build vision and values. Global marketing process would not function on the complex organization without planning and controlling. The planning and controlling may lead to conflicts. Nevertheless, it may promote the understanding of the firm about world market, effective strategic development and also its successful implementation ...

Strategic management is the set of actions and organizational decision that determine the long-run running of an organization. It involves all the four functions of management. Strategic policies provide a common vision for the whole association. The strategic management procedure is a series of steps that devices the strategic planning, execution and evaluation (Gilkey, 1999).

Green technology is a relatively new term. It is defined as a system or a mode of technology that incorporates new and innovative materials and methods to create more environmentally friendly and sustainable products. The major emphasis o green technology is to change the daily habits of society and move towards more efficient and effective ways of doing this that is environmental friendly. Basically, green technology focuses on house holds cleaning products, waste management, energy saving measures as well as long-term benefits of the changed attitudes to production and consumption (United Nations Environment Program 2006). Sustainability of green technology is key to ...

Perhaps the most significant change in the automotive industry from the perspective of operations management has been the large-scale transition to Six Sigma. Six Sigma is a quality assurance protocol that is especially useful in the manufacture of complex products such as automobiles (Sokovic et al., 2006, p. 96). Over the past 50 years, Six Sigma has evolved significantly. However, it is not a dramatically new way of doing things. Rather, it has been more of an evolutionary process that has altered the way automotive components are assembled. Both Japan and the United States automobile makers have benefited enormously from the ...

Introduction

Quality in the administration area is of expanding concern to both scholastics and specialists. Beforehand distributed material is assessed and consideration is kept tabs on the vitality of individuals and interior showcasing in the changing environment of administration commercial enterprises, definitions and estimation of administration quality, and the administration quality/customer forethought programs instantly being created and implemented. Quality holds the way to the intensity in today's worldwide business, paying little heed to the extent of the organization. Notwithstanding the way that quality administration practices are fundamentally grasped in assembling area, quality administration in the administration businesses has been picking ...

Annotated Bibliography

Anderson, M. & Ramos-Reid, R. (2011) Core competence-definition and dynamics in the not-for-profit sector. School of Management Blekinge Institute of Technology Sweden.

The study is among the few that treats the subject of core-competences (core capabilities) within the nonprofit sector, explaining how it applies to the not-for-profit operations. The core competences concept is related to the added value notion, and the authors of this study aim to identify how nonprofit organizations can generate added value by optimizing their internal resources. Developing a multi-case study analysis, the book identifies that nonprofit operations follow the same patterns as for profit organizations for ...

Value Based Purchasing – Surgical Site Infection

Abstract Value based purchasing is fast becoming popular among the US medical service providers. As value based purchasing provides incentives for better quality delivery, it seems that in the long run, the overall quality of service will go up. The majority of this improvement will happen in the areas of preventive measures. Hospital acquired condition is something that can be significantly reduced by the implementation of the benchmark preventive measure system. Surgical site infection (SSI) is one of the major contributors to HAC, accounting for a substantial number of illnesses, hundreds of thousands of death cases, and billions of ...

1. a. Shareholders and Stakeholders: Any organization, individual or company that has acquired legally, share(s) of stock in a joint-stock company is the shareholder of that Company. The shareholders collectively own the Company by owning the stock shares and thus possess the right to decide on matters that affect the Company and eventually the shareholders in the end, through voting rights. The attributes of a shareholder are their concern with the Company’s bottom line, the primary influence on the company’s strategy, the foremost objective of increasing the Company’s value of stock A stakeholder can be ...

PART 1

INTRODUCTION Different organizations have different policies regarding training and development of their employees. They do so to align the employees to the organizational goals and objectives. Training and development of the employees is very expensive, hence it is the first expense which the organizations cut back during the hard times. Organizations require that they assess the appropriate need for training and development and allocate their precious resources accordingly. The professional training of the employees is of two types: on job training and off job training. Methods which are used by the organizations for training are explained below (Aguinis & ...

Spend analysis describes the application of various quantitative processes or techniques of data, used in purchases with a vivid intention of getting a better understanding of the spending patterns (Pandit, 2008). Besides, it further helps in getting an insight into other areas of opportunity that might need improvement. The aspect of spend analysis involves various processes such as the collection, purification, classification and analysis of various expenditures within a company. The aspect is carried out with a primary aim of cutting down on the cost of procurements, increasing the rate of efficiency within an organization and checking on a company’s compliances. Furthermore, a spend ...

Abstract

Increasingly complex international business environment calls attention for sustainable practices not only within internal landscape of the companies, but across various elements of its supply chain. Shared value and integrated supply chain take more and more space in strategic planning and long-term investment portfolio of large multinational corporations. Aircraft manufacturing is in the heart of these challenges. With that in mind, the document focuses on the analysis and evaluation of general challenges of Supply Chain optimization by looking at six elements of Boeing BBJ division supply chain: supply chain management and sustainability, strategic capacity management, global sourcing and procurement, ...

Executive Summary

The dawn of the digital and information age in the 21st century has also become a new battleground for brands. Here, we pertain to the smartphone war between Samsung Electronics Co. and Apple Inc. The battle has extended to various product lines such as the Galaxy Tab and iPad. Both are known global tech companies. Thus, innovation could not be more emphasized in such a competitive and fast-paced industry. For this case, we look closely at the strategy of Samsung. It has been receiving patent lawsuits for the past years. Although it is currently the market leader, the company faces a ...

Application of Operations Management Principles

Operations management offers a number of measures that could significantly contribute into the development of any business by using available resources and allocating them effectively. The main goal of operations management is to satisfy customer demand. Operations management can provide several advantages to any business, for example, reduction of production costs, improvement of costs efficiency, increase of revenues, increase of customer satisfaction, reduction of investment required, and providing a basement for future innovation (Stevenson, 2008).

The objective of this paper is to analyze the opportunities of operations management using an example of one of the medium-sized US supermarkets. The situation that ...

1. My Version of a Balanced Scorecard

The balanced scorecard was a concept introduced by Kaplan and Norton to balance a company’s determination to exploit intangible assets and the ability to manage physical assets (75). It was considered revolutionary because it allowed organizations to set and balance all goals in compliance with their mission statements. While the balanced scorecard focuses on the broad definition of a company as a single entity, each company is divided into several departments. Therefore, a balanced scorecard is useful to determine the goals of the entire organization while each department is responsible for translating its objectives and strategies on ...

The United States Department of Health and Human Services states quality improvement (QI) uses continuous and systematic approaches leading to improvements in the health status of targeted patient group and health care services that are measurable (HRSA, 2014). There is a direct correlation between the health outcomes of populations and the individuals within them and how well health services are improved. The systems of care and the delivery approach used by an organization is the focus of improvements in quality. The Baldridge Award Criteria evaluate companies in seven divisions for consideration (Bushbinder and Shanks, 2007). These criteria set the ...

Executive Summary

The quality improvement plan will highlight St. Jude Children’s Research Hospital an autonomous nonprofit organization that has committed to improving the quality and affordability of health care in Memphis. The paper will highlight the mission, goals and objectives of St. Jude Children’s Research Hospital using different quality improvement activities mentioned. The quality improvement activities help hospital generate income for the free treatment services they offer. The QI activities include the created campaigns such as ‘Partner in Hope’ and ‘Genome Project’. The initiatives have helped save more children from cancer and increase their chances of survival. In ...

Abstract

This paper presents the critically derived metrics and their respective required targets to develop a strategic balanced business scorecard for Web Tech Solutions. The balanced scorecard should facilitate in helping Web Tech Solutions to achieve its mission and vision while putting in practice their values and beliefs.

Balanced business scorecard

Introduction

The objective of this paper is to develop a balanced business scorecard for Web Tech Solutions based on the SWOT analysis done earlier. There are four perspectives for developing the balanced scorecard namely financial perspective, customer value perspective, process perspective and learning and growth (employee) perspective. The strategic objectives identified for each of ...

Question 1

Traditionally, purchasing function was a low- level activity that was decentralized. Staff is each department, branch or plant used to make their own purchasing decision. In addition, relationships with supplier were ad hoc in nature. Strategic planning involves systematic planning for the entire organization to ensure its long term survival. However, traditionally purchasing decisions were made at the departmental level in an ad voc manner. Therefore, supply chain management was not involved in corporate strategic planning function.

Question 2

I would consider single sourcing if an item has a high profitability impact and its supply risk is low. If an item has a high ...

Abstract 3

Introduction 4

Define, Measure, Analyze, Modify, Improve and Control (DMAIC) 6 Design for Six-Sigma (DFSS) 7 Relationship Between DMAIC and DFSS 8 Application of Six-Sigma Process 9 Ford Motor Company 9 Caterpillar 10 POSCO Shines 11 Scottish-Power 11 General Electric (GE) 12 Conclusion 13

References 14

Abstract Six-Sigma is a broad management method that added value to quality and process enhancement since last two decades. It is a favorable tool for companies existing worldwide and gained popularity when reputable organizations in the world preferred Six-Sigma in their business settings, for instance, General Electric ...