This video is a presentation completed by a motivational speaker named Charles Marshall. What Charles Marshall specializes in is the art of lecturing about the importance of providing high quality customer service to each and every customer, (Marshall, C., 2016). In this particular video, Marshall is presenting regarding the fast food chain called Chick Fil A. Marshall presents his message through providing humor about a positive customer service story that transpired while he was visiting Chick Fil A with his son recently. Throughout his speech, Marshall uses witty humor to get the message across that customer service is one ...
Essays on Chick Fil A
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