Chapter-14
1. The quality performance measure and the patient satisfaction measure of the medical center’s 1st and the 2nd quarterly report, when compared, indicated an overall negative trend in quality performance and patient satisfaction. Following the new pattern of nursing recruitment, there has been a noticeable increase in the rate of medication error, patient fall, caesarean, nosocomial infection, and X-ray discrepancies. The patient satisfaction rate with respect to overall service, clinical experience, cleanliness and quality have decreased considerably. These poor performance figures, could be a result of redesigning the nurse’s staffing pattern or a consequence of initial adjustment ...
