Twitter before anything else a tool of communication, which large companies, such as airlines for example, use to improve the relationships with their clients providing them with a follow-up or additional customer care service. However, there are numerous ill-made decisions and misuse of the Twitter potential in terms of branding and upholding the image of the company.
Discussion
The companies that drew attention to their proficient skill in using the Twitter platform are American Airlines, Delta Air Lines, Southwest Airlines, and United Airlines. It is obvious that the general principles of use are similar. However, each company has a specific ...
