Introduction
Organizations are being forced to change rapidly in order to survive today’s technological world. Due to globalization, computerization and advanced communication, these changes are expected and must be acknowledged as the new norm. Today’s world requires managers to understand, accommodate and use change as part of their jobs. If the reality of change is resisted, conflicts are bound to arise leading to job dissatisfaction, reduced performance, and reduced morale. Dan Cohen and John Kotter in their book, the heart of change, interviewed several successful leaders in order to discover what contributes to successful change. According to these ...
