Explanation Thesis Proposals Samples For Students

Keywords: Complaint handling, Customer loyalty, Service failure, Service recovery, Transparency

Introduction

One of the primary goals of business organizations is to provide effective customer service to ensure that they retain their existing customers and attract new customers to the business. Retaining the existing customers shows customer loyalty. Achieving customer loyalty is critical to the success of organizations because it helps them to maintain their share of the market. However, the imperfect nature of organizations means that service failures occur at times, and this has a negative effect on customer loyalty. Service failure refers to the occurrence of errors in the ...

The Current state of literature

The study is going to study the relationship between the Chief Executive Officer incentives and the performance of the company.
Hamadi in 2011 investigated on, how the CEO incentives are calculated, and the effect the incentives have on the firm’s performance. He carried out the analysis using data from 231 public companies which are listed in the stock exchange. His aim was to find out if the incentives given to the CEO have any effect on the firm performance and the shareholders wealth. The shareholders wealth is the dividends the shareholders are entitled to at the end ...

ORIGINAL

Cardiopulmonary bypass (CPB) remains the key technology for more complex cardiac operations. Despite tremendous progress since its introduction into clinical practice, CPB is still far from perfect and hence continuous efforts to study and improve hemocompatibilityof both conduct and components of CPB are crucial. The problem is cardiac surgery in conjunction with cardiopulmonary bypass in its current form restricts the patient to exit the hospital in 5-7 days. We know that conventional standard bypass triggers the release of inflammatory mediator which elongates patient’s length of stay. The Pinnacle System tricks red blood cells, platelets, proteins and inflammatory mediators ...